Technology
Tech Help
Having a problem connecting your laptop to the network? Can't login to Novell? Stop by the Tech Help desk, next to the Circulation Desk.
You might also look at our Technology FAQs, or check Troubleshooting below.
Connecting to an Electronic Resource (database, e-journal, ebrary)
Top Tips
Clear your cache and re-boot. This solves many problems.
Try a different browser. IE works best for MOST databases, while it won't work properly in others. The same is true with Firefox, Netscape and Safari. Also, make sure you have an up-to-date browser. Often databases don't support old versions of browsers. If you are using a Mac, try using Safari. IE for Mac tends to cause problems, especially with PDF documents.
Allow cookies. Check to be sure your browser is set to accept cookies. Many databases require the use of cookies and won't work if they are blocked.
Allow pop-ups for that site. A few databases require the use of pop-ups to deliver some of their content.
Are you using your Ithaca College e-mail user id and password? You cannot login to our subscription databases through the proxy server using a personal e-mail account, such as Yahoo or AOL--you can only use your official Ithaca College e-mail user id and password.
Are you trying to access a journal from EJS and getting a password prompt? Check towards the top of your screen for the username and password. In most cases, these will be: Username: iclibrary -- Password: ithaca14850
Library Laptop (i.e., checked out from the Circulation Desk)
Go to the Circulation Desk
Laptop Policy--Library Laptops
Personal Laptop in the library
IT Guide to Wireless Computing (.pdf)
Contact the IT Help Desk (274-1000)
Student Email Activation (Campus IT)
Faculty & Staff Email Activation (Campus IT)
Campus IT
Contact the IT Help Desk (274-1000)
daniel taylor
Library Technology Specialist
(607) 274-3553
dtaylor@ithaca.edu
Calida Barboza
Electronic Resources Librarian
(607) 274-1892
cbarboza@ithaca.edu
