Talkback

Talk Back is where you can ask a question or make a suggestion about library services.

So, please let us know what you think, and we will post your suggestion and an answer from one of our helpful staff members

Comments from 2014 See previous years

There are literally no trash cans around campus, It's very inconvenient. If I were eating a banana around campus I would have to save the peel until I got into a building in order to throw it out.
Comment from Jade on Sep 10 2014

We checked with the Office of Facilities:

Research has shown that placing trash receptacles outdoors leads to an increase to litter in the outdoor space.  Receptacles are located within the entry areas of buildings so that trash generated outdoors can easily be disposed of inside.   Outdoor litter has not been a concern at IC, so they have opted to not clutter the outdoor areas with trash and recycling receptacles.

Answered by Lisabeth Chabot, College Librarian

Can the library get a water bottle fill station at the water fountains? They are being implemented all throughout campus; three in the business school, three in Hill Center, one in campus center, one in park, one in textor, and one in the fitness center. I think that at least one should be put on one of the floors in the library. If we really want to promote the use of reusable water bottles on campus, then the building with the most amount of traffic should have at least one water bottle fill station.
Comment from Anonymous on Sep 08 2014

We will forward your excellent suggestion to the Facilities Office.  They are responsible for the installation of these stations.

Answered by Lisabeth Chabot, College Librarian

I miss the old big comfy red chairs :( These ones, with their nonexistent armrests make it nearly impossible to get comfortable, and as a result my productivity level has decreased.
Comment from Anonymous on Sep 05 2014

Thanks for your feedback. Unfortunately, it was not feasible to repair and/or recover those chairs due to wear and damaged condition.  There are chairs with armrests on the 5th floor. While the new chairs are more durable, we will keep your comments in mind as we are able to replace furniture in the future. 

Answered by Lisabeth Chabot, College Librarian

The grab and go lunches are half the size as last year, and you aren't allowed to swipe twice. Students are angry.
Comment from Anonymous on Sep 04 2014

We will forward your comments to Dining Services.

Answered by Lisabeth Chabot, College Librarian

Why are the new computers (Renewal Cycle A - specifically the Dell's) slower than the old computers? It took 5 minutes to start one up and open a web browse. My laptop is 2 years old and can get to the web quicker.
Comment from Anonymous on Sep 03 2014

All of the desktop PCs' are similarly configured, so the renewal cycle does not matter. Library desktop computers have many software programs installed, which may take longer to load and reset to their original settings each time the computer is rebooted. We will pass along your feedback about the network speed to ITS.  

Answered by Lisabeth Chabot, College Librarian

Does the library still have audiobooks?
Comment from Anonymous on Aug 29 2014

We are migrating to the Playaway format for our audiobooks.  Playaway is a small portable audio player - all you need are headphones to listen to the book. You can control the speed of the narrator's voice and automatically bookmark the last place you left off after powering down.  Playaway will work with most cassette adaptors and FM transmitters, so you can use Playaway in your car.   Playaway audiobooks will be arriving soon.

Answered by Lisabeth Chabot, College Librarian

You have some many guides and the lists are so long. Isn/t there an easier way to display them. A person can get lost.
Comment from new student on Aug 28 2014

On the Research Guides page you can limit your results to the type of guide: subject, course, ICSM.  



There are also drop down menus for the types of guides on the main website page.  If you are looking for a specific subject/topic, use the search box to enter your term.

 

Answered by Lisabeth Chabot, College Librarian

What is the difference between the quick print station and the release station?
Comment from Anonymous on Aug 27 2014

Thank you for your question.

The Quick Print station (that has the A&E Center building as the background) is for a file that you have in an e-mail, Sakai or on a flash drive and need to print.

The Release Station (blue screen log-in page) is used when you are working on a library or personallaptop and/or prefer to create documents, upload them to webprint.ithaca.edu and print at a later time.  Documents are held in Webprint for 24 hours.

For more information on Print Management, visit:
http://www.ithaca.edu/its/general/printmgmt/

Answered by Ben Hogben, Access Services Manager

Could you please refill the sanitary product vending machine in the women's bathroom on the main floor?
Comment from Anonymous on Aug 26 2014

Thanks for letting us know - we have contacted Facilities and it will be taken care first thing this morning.

Answered by Lisabeth Chabot, College Librarian

Your website is amazing. I'm wondering what software/platform you're using.
Comment from Felicia on Aug 12 2014

Felicia:

Thanks for the positive feedback. Ron Gilmour, our Web Services Librarian can answer questions about our website's development and functionality.

Answered by Lisabeth Chabot, College Librarian

I love your plagiarism tutorial! (I am a librarian and am always trying to think of new ways to explain plagiarism to students).
Comment from Lindsay Hansen on Aug 08 2014

Lindsay:

Thanks for the positive feedback.   We continue to focus on developing online tools that support student research skill development.   We have recently developed additional tutorials in our "Research 101" series.

Answered by Lisabeth Chabot, College Librarian

Are there machines available in the library that will allow me to scan documents/book chapters to a flash drive?
Comment from Anonymous on Aug 01 2014

The Ricoh copier on the Main Floor will scan documents and has a USB port on the left front of the machine.

Answered by Lisabeth Chabot, College Librarian

I've found it hard to study in the library this summer because the staff and students on the second floor talk so loudly. Is there anyway that more computers can be put on the more quiet floors to help students avoid distraction when they try to study?
Comment from Anonymous on Jul 30 2014

There are computers in the listening area next to the Multimedia desk. You might also try checking out a laptop and taking it to the fourth or fifth floor. 

Answered by Lisabeth Chabot, College Librarian

I love your library's website! Was it designed internally or do you contract with a web design firm?
Comment from Anonymous on Jul 17 2014

We have excellent in-house staff who build and maintain our website - a Web Services Librarian and a Library Technology Specialist.  Additionally, some of the organization of secondary pages is informed by usability testing and the deliberations of our Web Content Team.

Answered by Lisabeth Chabot, College Librarian

Is printing free for Ithaca College students?
Comment from Harry on Jul 13 2014

All currently enrolled IC students with a Netpass account have an unlimited printing allowance during the Summer Session 2014. Beginning August 11, 2014, each student will have a set printing allowance. For more information on the Ithaca College Print Management Program, see the ITS page.

Answered by Lisabeth Chabot, College Librarian

Who is the guy who wears salmon denim shorts and follows me around the fifth floor of the library?
Comment from Thomas Ives on Jul 06 2014

Student employees may be in the stacks looking for "Not on Shelf" library materials that have been requested by users.

Please report any suspicous behavior to Public Safety at 274-3333.

Answered by Lisabeth Chabot, College Librarian

What's the oldest book you have in the library?
Comment from visitor on Jul 01 2014

It depends!  We have many older books on ultrafiche and microfiche, as well as some musical scores for medieval compositions.  We will do a bit of research and post an answer as to our oldest physical book.

Answered by Lisabeth Chabot, College Librarian

When will the journals be back up? Every time I select a journal, I'm directed to a new tab with nothing in it.
Comment from Anonymous on Jul 01 2014

Our journal management service is working as it should -we just tested it.  You may be experiencing browser problems.  Please contact Calida Barboza for further assistance.

Answered by Lisabeth Chabot, College Librarian

Is it possible for me to print off an ebook?
Comment from Anonymous on Jun 30 2014

You can print a maximum of 60 pages per ebook, per user session. To print from the ebrary interface, click InfoTools. Then select Print. In the dialog box, enter the page range you'd like to print. If you need more help with this, please contact me at cbarboza@ithaca.edu or 607-274-1892. 

Answered by Calida Barboza, Electronic Resources Librarian

Where'd the microfilm machine go?
Comment from Anonymous on Jun 24 2014

It is temporarily on the 4th floor, where we are relocating the microformats.  That said, it is not ported on the network.  It will be restored to the main floor until we can get a live port in place.

Answered by Lisabeth Chabot, College Librarian

Ithaca Library, what would your six-word story be?
Comment from freshmanjay on Jun 20 2014

Enhancing learning and teaching for all.

Answered by Lisabeth Chabot, College Librarian

Does the library have any books in braille, besides the U.S. Constitution?
Comment from Anonymous on Jun 16 2014

The New York State Talking Book and Braille Library (TBBL) lends audio and braille books and magazines to eligible residents of upstate New York who have a qualifying print disability.   See also the adaptive technology services provided by Student Accessibility Services at Ithaca College. 

Answered by Lisabeth Chabot, College Librarian

Are databases not available over the summer? I am trying to get on them, but it says that my internet provider cannot connect to the server "eproxy.ithaca.edu" .
Comment from Anonymous on May 22 2014

Databases are available over the summer for all currently enrolled students. If you continue to experience access issues, please contact Calida Barboza

Answered by Lisabeth Chabot, College Librarian

This may be an ITS issue, but for some reason if I am on one of the Macs or Mac Minis in the library, I am unable to find the option when printing to either staple or hole punch the pages. Could someone direct me to the proper screen, or is that functionality not supported on Apple products?
Comment from Patrick on May 22 2014

Patrick:
Thank you for reporting this problem; we are working with ITS to resolve this issue.
If you have questions regarding printing in the Library, please speak to a staff member at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

Here is a super idea. Books are a heavy load to carry, especially for those who have to take out a lot at once or walk to and from campus. What if the library created a state-of-the-art, cutting edge system of cubbies, in which students could leave their checked out books in the library so they don't have to carry them around all the time, yet can access them with ease? Not only would this save me from buying those awful backpack strap gels you see on those infomercials, but it would also allow me, with all that extra space in my bag, to pack an extra package of coconut cookies!
Comment from Anonymous on May 22 2014

This is a super idea - our primary challenge would be space for such storage and how to distribute/assign available spaces.   One positive aspect of electronic materials (ebooks and online journals) is that they require only virtual storage. 

Answered by Lisabeth Chabot, College Librarian

How many books, exactly, does the library have? Disregarding music scores. 3 floors is alot of space.
Comment from Curious on May 16 2014

There's a difference between talking about books as bound volumes and as titles. For instance, The Collected Works of Bernard Shaw is comprised of thirty separate volumes. So we'd count that as one title, but thirty items.

This is a broadly categorized breakdown of our physical holdings, as item counts:

Books: 259,246 items (includes music books, but not scores)
Scores: 28,880 items
Periodicals: 26,639 items

And, if you are curious, here's a title breakdown of our physical holdings:

General: 221,408 titles
Music: 35,572 titles
Periodicals: 1,551 titles

These counts do not include microform or electronic holdings, which account for a large portion of our resources.

Answered by Dan Taylor, Library Technology Specialist

So many people lose their USBs at the digital media lab! Perhaps the lab should have a sign that directs people who have found USBs to give them to the front desk, or maybe a small box for people to claim them? Just a suggestion!
Comment from SF on May 09 2014

Flash drives that are left in PCs, copiers, and print stations anywhere in the Library are kept at the Circulation Desk.  Check there if you have misplaced your USB drive.

Answered by Lisabeth Chabot, College Librarian

Just finished a project on librettist Lorenzo Da Ponte. The library should have the DVD "Io, Don Giovanni"
Comment from Anonymous on May 08 2014

Thanks for the suggestion - please fill out a Recommend a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

how long are you open today
Comment from Anonymous on May 07 2014

http://www.ithacalibrary.com/services/hours.php

Answered by Lisabeth Chabot, College Librarian

A new industrial three-hole punch would be great!
Comment from Anonymous on May 05 2014

See the new heavy duty model at the circulation desk!

Answered by Lisabeth Chabot, College Librarian

Could our library please purchase the full catalog of Archives of General Psychiatry and JAMA? These are such important journals for research in psychology and neuroscience courses and it is frustrating when I can't access all of the journals' articles.
Comment from Anonymous on May 04 2014

Thanks for your question. The Library has a current print subscription to JAMA, with holdings extending back to 1965. Most content from The Archives of General Psychiatry (now called JAMA Psychiatry) for the years 1999-2013 is available on the journal's website. After careful consideration of a variety of factors, the library has decided to maintain its current level of access to these titles. Please use our interlibrary loan service to access addtional articles from these journals. 

Answered by Calida Barboza, Electronic Resources Librarian

I love the library's online catalog search! However, I do not love that after a period of time, the specific item information page defaults back to the library home page. It's frustrating to have tabs with books open and finally get to the point where I need to reference the information, only to have it revert back to the home page before I could take note. Is it possible to extend or eliminate this automatic redirect?
Comment from Anonymous on May 01 2014

I'm glad you like the search, and I'm sorry to hear you're having time-out troubles.

Here's how the time-out works: our system creates a new session for every instance that's open. In order to make sure the server isn't quickly overwhelmed with requests, there is a time-out set. We're already pushing the time-out to three times the recommended limit, so we're not able to change that time-out period.

Have you tried using the Bookbag feature in the catalog? Or Zotero or Mendeley? All of them are easy ways to keep track of bibliography info, and easy ways to get back to the materials you're interested in looking at again. Stop by the Research Help Desk, and we'll be glad to get you started. You can also check the guides linked in this talkback.

Answered by Dan Taylor, Library Technology Specialist

Why do the college computers default to Internet Explorer as it is? It's archaic, buggy, and unsafe.
Comment from Anonymous on May 01 2014

We will forward your comment to ITS for a response.  Stay tuned...

Answered by Lisabeth Chabot, College Librarian

The US government is advising everyone to stop using Internet Explorer until a security bug is fixed that allows hackers to take control of the computer: http://news.yahoo.com/u-government-advises-using-alternatives-microsoft-internet-explorer-133750375--sector.html Everyone uses the print stations in the library where Internet Explorer is the only option. This means that everyone who uses those stations is at risk of being hacked. This should absolutely be addressed immediately in the library.
Comment from Anonymous on Apr 29 2014

Thank you for your concern.
ITS is recommending the use of a different browser, such as Firefox or Chrome.
The Quick Print stations now default to Firefox instead of IE.

Answered by Ben Hogben, Access Services Manager

Yay for puppies! But why only 1 hour? Can we get them longer? And why outside? What if it rains?
Comment from #puppiesbeatstress on Apr 29 2014

There will be eight dogs, so we needed more space - the National Weather Service has predicted a sunny day with a 10% chance of rain.  This is our trial run - if it goes well we may be able to expand the canine visit next year. UPDATE: the dogs have agreed to visit for two hours - they will be here from noon - 2pm.

Answered by Lisabeth Chabot, College Librarian

When will the library move away from microform? I am flustered by how many articles are only accessible via this out-of-date, inconvenient format.
Comment from Anonymous on Apr 29 2014

Much of the material in microformat has not been digitized.  Publishers need to see a market for these materials before they undertake digitization costs.
The only title the Library currently receives on microfilm is the Ithaca Journal newspaper, as online coverage is very limited.  If you need assistance with the microformat reader/printer please ask at the Circulation Desk - note you can save images to a flash drive.

Answered by Lisabeth Chabot, College Librarian

The Music Library needs more electronic and trip hop. (i.e. Nightmares on Wax, Wax Tailor, Chet Faker, DJ Shadow, etc.)
Comment from Anonymous on Apr 28 2014

Thanks for the suggestion!  Please submit some album titles using the Recommend a Purchase form.

Answered by Kristina Shanton, Music Librarian

We need a coffee vending machine!!! :)
Comment from Suggestion box on Apr 28 2014

Thank you for your suggestion.
There are no plans to install a coffee vending machine at this time. However, the Library cafe will have expanded hours for the last week of classes and finals week:
Monday April 28th - Thursday May 1st - 9 am - midnight
Friday May 2nd - Sunday May 4th - 10 am - midnight
Monday May 5th - Thursday May 8th - 9 am -midnight
Friday May 9th - 9 am - 10 pm

Answered by Ben Hogben, Access Services Manager

Could you prevent the computers from shutting down after they've been idol? It's happened to me a couple of times, that I'll have work on there and then I leave to tutor someone for an hour or so, and I come back and I lose all my progress. I understand the move to save electricity, but could there be a way that satisfies both parties? Thank you.
Comment from Anonymous on Apr 27 2014

Library computers shut down after 60 minutes of inactivity to conserve energy.
If you need to leave the computer in the middle of a project, consider saving your work to a flash drive (available for loan at the Circulation Desk), Google drive or Dropbox.

Answered by Ben Hogben, Access Services Manager

Probably has nothing to do with the library's staff itself, but there needs to be better supervision of the cafe cart staff. I shouldn't have to draw a worker's attention away from their laptop and headphones just to order a coffee, and I shouldn't have coffee with more grounds than water when I'm paying $2 for a cuppa.
Comment from Anonymous on Apr 26 2014

Thanks for the information - we will pass it along to Dining Services.

Answered by Lisabeth Chabot, College Librarian

The library should consider selling some office supplies. It would be nice to come to the library and buy a pack of index cards, pens and even binders, as opposed to wainting fo the bookstore to open. Also, if I am researching something in the library, I dont want to have to stop to go buy index cards, when I can just buy them here.
Comment from Anonymous on Apr 22 2014

Thank you for your suggestion.

The Library is not set-up to sell taxable merchandise.

We do, however, have markers, scissors, tape, rulers, etc. for loan from the Circulation Desk.Here is a video with more information.
We also loan technology-related equipment such as chargers, head phones, a wireless keyboard, web cams, and more.

Answered by Ben Hogben, Access Services Manager

From what I understand the doors on the 3rd floor by the music desk are locked at 10pm because no one is there to monitor them after this time. Would it ever be possible to keep this entrance open, in correlation with Whalen hours, perhaps by implementing a system that would lock the doors in the event the alarm were to go off?
Comment from Anonymous on Apr 20 2014

Thank you for your suggestion.

The current security gate is stand-alone and does not have the capability of locking a building door; there is no electronic alarm on the exit door.
 

Answered by Ben Hogben, Access Services Manager

Is the cafe going to be open on Sunday given that it is Easter?
Comment from Anonymous on Apr 18 2014

Thank you for your question.

The Library cafe will be closed Saturday April 19th, and open Sunday April 20th from 5 pm - midnight.

Library hours remain the same.

Answered by Ben Hogben, Access Services Manager

The library should consider lending out chargers for tablets, phones, and laptops. Is this something we can look into? Thanks for all you do!
Comment from Anonymous on Apr 15 2014

Thank you for your comment.
The Library Circulation Desk has Android/flip phone, Dell laptop, iPhone4, iPhone5, iPad, iPod, chargers for 6 hour loan; either USB or 110 volt.

Answered by Ben Hogben, Access Services Manager

What do you think of pop-ups? cute? not bad? annoying? ANNOYING
Comment from harried student on Apr 15 2014

Duly noted. The pop-up is gone.

Answered by Ron Gilmour, Web Services Librarian

More ventilation would be great. It gets so stuffy when there are lots of people.
Comment from Anonymous on Apr 09 2014

Please note the previous Talkback post.  This is a perennial problem for us and our HVAC techncians are making every effort to keep all campus buildings comfortable. 

Answered by John Birk, Collections and Facility Supervisor

Turn the heat down. No one likes to sweat & study!
Comment from Suggestion box on Apr 07 2014

While it is finally warming up outside, we may continue to see a wide change in temperatures. The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the heat based on the daily variance in outside temperature.  

From Facilities:
Virtually all of our buildings are heated by large, commercial-size boilers and cooled by chiller units that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.  

They will soon begin the process of converting heated water in the piping system to chilled water.   We expect that Gannett Center will slowly cool down over the next few weeks.   We will share your feedback with Facilities.

 

 

Answered by John Birk, Collections and Facility Supervisor

I also agree that the coffee cart should be open earlier. Even if there's just a swipe your ID station and only plain coffee available. Thanks!
Comment from Anonymous on Apr 04 2014

Dining Services is extending their beverage service and will run a “Grab-And-Go” lunch service on trial basis for the rest of the semester at the following days and times:

 

  • Grab and Go hours of operation
    • Monday through Friday (April 14th through May 9th)
    • 11:30am – 12:30pm
  • Library Café hours extended hours of operation
    • Sunday April 13th
      • 4:00pm – 12:00am
    • Monday April 14th through Thursday April 17th
      • 11:00am – 12:00am
    • Friday April 18th
      • 11:00am – 5:00pm
    • Sunday April 19th through Thursday April 25th
      • 11:00am – 12:00pm
    • Friday April 25th
      • 11:00am – 5:00pm
    • Saturday April 26th
      • 11:00am – 10:00pm
    • Sunday April 27th – Thursday May 1st
      • 9:00am – 12:00am
    • Friday May 2nd – Saturday May 3rd
      • 10:00am – 10:00pm
    • Sunday May 5th
      • 10:00am – 1:00am
    • Monday May 6th – Thursday May 8th
      • 9:00am – 1:00am
    • Friday May 9th
      • 9:00am – 10:00pm

Answered by Lisabeth Chabot, College Librarian

coffee is necessary at any time of day, especially morning! also, of all places there should really be a cigarette box by the main entrance of the library. the ground is covered in butts.
Comment from Anonymous on Apr 03 2014

Dining services is considering additional services.   We strongly agree on the need for a cigarette receptacle and daily maintenance have a request into Facilities.

Answered by Lisabeth Chabot, College Librarian

I just read a tip on Salon.com how to get free ebooks -- check your library. It's true, but could we have some current fiction included?
Comment from Steff on Apr 02 2014

Currently our primary ebook platform is ebrary, and that collection has little or no popular fiction. Tompkins County Public Library, however, has popular ebooks available for download in a variety of formats and IC students may apply for library cards.

We are investigating the possibility of transitioning from our current audiobook service to a downloadable ebook collection.


 

Answered by Lisabeth Chabot, College Librarian

It would be great if we had a cleaning station or some sort of cleaning wipes to use when sitting down to a computer. Often the keyboards are sticky and the tables are gross from food, making the computers less appealing to use. Also, I am huge user of the second floor computers by the windows and the new chairs are awesome, so thank you!
Comment from Josh Sacks on Mar 30 2014

Josh:

Thanks for you suggestion - we will explore cleaning options with Facilities.  We will also have student staff clean computer keyboards once a week for the rest of the semester.

We are pleased that you like the new chairs - they will be easy to keep clean and the casters make them easy to move when cleaning the surrounding area!

Answered by Lisabeth Chabot, College Librarian

Why is the custodian vacuuming on the 4th floor at 11 AM? Isn't this the "quiet study" floor? Can the library staff please do something about this?
Comment from Anonymous on Mar 26 2014

We are operating under a temporary housekeeping schedule due to a medical leave for our regular housekeeping staff.   We will contact the Office of Facilities to pass along your feedback.  We have also proposed a cleaning schedule that should minimally impact our users.

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. When people come to study early in the morning they would love a hot fresh cup of coffee. I also do not like the automatic staplers.
Comment from Sarah Guarino on Mar 26 2014

Sarah:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

We have found that a heavy duty stapler is required due to the volume of printing; other brands of electric and non-electric staplers do not hold up under constant use.

 


 

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. They could open at 8am because people want coffee in the morning and close during the lunch hours. Then reopen again at 4pm.
Comment from Chad McClelland on Mar 26 2014

Chad:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

Answered by Lisabeth Chabot, College Librarian

There's an unknown substance on my keyboard! How often to these suckers get cleaned??
Comment from Anonymous on Mar 17 2014

Keyboards are cleaned once per semester.

If you find a keyboard that is unusually dirty, please report it to the staff at the Circulation Desk. Thank you.

Update: computer keyboards were cleaned Tuesday March 18.

Answered by Ben Hogben, Access Services Manager

I really think there should be a sushi bar in the library. Sushi isn't messy and it would definitely add to the ambiance. It's healthy and it would make this library so unique compared to other colleges.
Comment from Anonymous on Mar 07 2014

Food service across the College is determined by Dining Services in conjunction with the local department - in this case the Library.   The current beverage service is sustainable in terms of required space, refrigeration, storage, staffing, revenue generated and hours of operation.   The Library focuses on providing research and study space, services, and resources.

Answered by Lisabeth Chabot, College Librarian

I am kind of frustrated with the recall process - I had a book recalled, I returned it, and put in my own recall request to continue using it - I have never received an e-mail saying it is in, but the system says it is available. I filled out a not on shelf form, but what is the normal procedure for where recalled books are stored so that I can ask the circulation desk to check there? I am frustrated that I am losing more time with this book because of an oversight or computer glitch.
Comment from Anonymous on Mar 06 2014

Books can be recalled if they are checked out to another person. Once recalled, this changes the due date to three weeks, or the original due date, whichever occurs first.

Once a recalled book is returned and checked out to the requesting patron, it can then be recalled by the next person; the due date is three weeks from the check-out time.

When a recalled book is returned, the requesting patron receives an e-mail stating that the book/score is available for pick-up at the Circulation Desk.

To speak to a library staff person regarding a specific recall, call 274-1689.

Answered by Ben Hogben, Access Services Manager

Huge kudos to the ITS and circulation desk student employees last night. At one point, both printers were down, but they kept their cool and calmly redirected students to other printing labs and were professional despite the hordes of frustrated students.
Comment from UpAllNight on Mar 06 2014

Thank you for your comments.

We will forward to the Wednesday evening ITS and Library student employees.
 

Answered by Ben Hogben, Access Services Manager

If you are going to send due reminders, please send them the day before they are due rather than the day of. Thank you.
Comment from Anonymous on Mar 02 2014

Thank you for your suggestion.  We have tweaked our circulation system and you should now receive them in advance of the due date.

Answered by Kelly Merritt, Multimedia Services Manager

Please get more mac chargers!! A lot of peoples are breaking and it would be really nice to have a place where I could charge my computer!
Comment from Sienna on Feb 25 2014

Thank you for your suggestion.

Library Mac chargers are very popular and need replacing often due to wear and tear.
The Circulation Desk offers a text-messaging service to let users know when a Mac charger is available.

Answered by Ben Hogben, Access Services Manager

The amount of people talking on their phones in the library is ridiculous. Whenever I'm in the cubicles on the third floor there is someone who is having an obnoxious conversation.
Comment from Ryan on Feb 21 2014

It's the busy time of the semester again, and the Library does get a little noisy. Try asking the cell-phone user to move to one of the stairwells. Another option is to check out a laptop and go up to the fourth or fifth floor. These are designated quiet floors.

Answered by Ron Gilmour, Web Services Librarian

Is there a bulletin board or space in the library where student organizations can post fliers and advertisements?
Comment from ShowOff on Feb 20 2014

There are no public bulletin boards in the Library.  The Library uses its website to promote campus events that have links to our resources and services.  For more information see our Marketing and Advertising Policy.

Answered by Lisabeth Chabot, College Librarian

Just wanted to let everybody at the library know - I consider all of you my valentine. Thanks for all you do!
Comment from ICLibraryLover on Feb 14 2014

You are most welcome!   

Answered by Lisabeth Chabot, College Librarian

Install Google Drive app on the iPads please.
Comment from Suggestion box on Feb 12 2014

We're currently not able to offer apps that require user account information. Our iPads are managed differently from laptops, which revert back to an established image upon restart. Technologies are always changing, so we'll keep an eye out for a way we can offer more apps in the future.

Answered by Dan Taylor, Library Technology Specialist

The grammy nominations resource for music is awesome, thanks for posting
Comment from Cedrick on Feb 09 2014

Cedrick:  Thanks for the positive feedback - enjoy!

Answered by Lisabeth Chabot, College Librarian

A professor suggested I use GeoBase, but I can't find it.
Comment from environmental studies major on Jan 31 2014

The Library does not subscribe to Geobase, a database that provides short article abstracts.  The ScienceDirect database covers much of the same content and has full-text articles.

Answered by Lisabeth Chabot, College Librarian

Quick question - any particular reason why the favicon for the Ithaca Library website is the same design as the air vents in the library? Were the air vents a design inspiration for the website? Was the website a design inspiration for the air vents? Was this intentional or just a happy coincidence? Either way, MIND BLOWN.
Comment from Anonymous on Jan 31 2014

How perceptive!  Yes, the Frank Lloyd Wright inspired air vent details were the inspiration for the favicon.

Answered by Lisabeth Chabot, College Librarian

I think there should be some kind of poster by the three big color printer that gives clear instructions about how to print and scan and pay and everything.
Comment from Anonymous on Jan 29 2014

Thanks for the great suggestion!  We will work out the details and post user-friendly information.

In the mean-time, staff at the Circulation Desk can assist you with your copying/printing/scanning questions.

Answered by Lisabeth Chabot, College Librarian

Is there a way to send documents to the library printers from our own laptops? If not, can the library look into this?
Comment from Anonymous on Jan 23 2014

Unfortunately, there is no way to do this at the present time. The library printers are part of the campus-wide printing system managed by ITS. ITS is gathering data in preparation for implementing a print management system by Fall 2014. One of the objectives of this project is to provide printing from personal devices.

Answered by Lisabeth Chabot, College Librarian

How many times can a student renew an item?
Comment from Anonymous on Jan 09 2014

Students may renew library-owned books, music scores and multimedia materials twice if the item has not been recalled.  Each loan period is 1/2 a semester, so a student who renews an item twice will be able to borrow the item for 1.5 semesters.

If an item has been renewed twice and is still needed, please contact staff at either the Circulation or Multimedia Services Desk.

See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Is it true that the Library is eliminating fines?
Comment from Anonymous on Jan 09 2014

The Library will no longer charge students overdue fines for library-owned books, music scores and laptops.



Overdue fines will be charged for:
*Interlibrary Loan items
*Multimedia items
*Recalled and Special Permission items

All items not returned within fourteen days of their due date are charged the replacement cost; hourly loan items, such as laptops, are billed one-day after their due dates. The replacement cost is waived if the item is returned within thirty days. After that time, charges are sent to the Office of Student Financial Services and are non-refundable.  See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Tell Us What You Think

Wait! Do you need help right now?
Visit the Research Desk or Ask A Librarian.

Trouble with the wireless network?
Call (274-1000) or email the ITS Help Desk.


Greatest Hits

The wireless connection isn't working for me in the library.

ITS is aware of wireless network issues on campus. They have made some adjustments to the network nodes, which unfortunately do not seem to alleviated the connectivity problems.   Please report any problems to the ITS Help Desk using the Wireless Problems form.

Answered by Lisabeth Chabot

Does the library have a collection of all the textbooks that are used for courses?

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour

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