Talkback

Talk Back is where you can ask a question or make a suggestion about library services.

So, please let us know what you think, and we will post your suggestion and an answer from one of our helpful staff members

Comments from 2014 See previous years

The library should consider selling some office supplies. It would be nice to come to the library and buy a pack of index cards, pens and even binders, as opposed to wainting fo the bookstore to open. Also, if I am researching something in the library, I dont want to have to stop to go buy index cards, when I can just buy them here.
Comment from Anonymous on Apr 22 2014

Thank you for your suggestion.

The Library is not set-up to sell taxable merchandise.

We do, however, have markers, scissors, tape, rulers, etc. for loan from the Circulation Desk.Here is a video with more information.
We also loan technology-related equipment such as chargers, head phones, a wireless keyboard, web cams, and more.

Answered by Ben Hogben, Access Services Manager

From what I understand the doors on the 3rd floor by the music desk are locked at 10pm because no one is there to monitor them after this time. Would it ever be possible to keep this entrance open, in correlation with Whalen hours, perhaps by implementing a system that would lock the doors in the event the alarm were to go off?
Comment from Anonymous on Apr 20 2014

Thank you for your suggestion.

The current security gate is stand-alone and does not have the capability of locking a building door; there is no electronic alarm on the exit door.
 

Answered by Ben Hogben, Access Services Manager

Is the cafe going to be open on Sunday given that it is Easter?
Comment from Anonymous on Apr 18 2014

Thank you for your question.

The Library cafe will be closed Saturday April 19th, and open Sunday April 20th from 5 pm - midnight.

Library hours remain the same.

Answered by Ben Hogben, Access Services Manager

The library should consider lending out chargers for tablets, phones, and laptops. Is this something we can look into? Thanks for all you do!
Comment from Anonymous on Apr 15 2014

Thank you for your comment.
The Library Circulation Desk has Android/flip phone, Dell laptop, iPhone4, iPhone5, iPad, iPod, chargers for 6 hour loan; either USB or 110 volt.

Answered by Ben Hogben, Access Services Manager

What do you think of pop-ups? cute? not bad? annoying? ANNOYING
Comment from harried student on Apr 15 2014

Duly noted. The pop-up is gone.

Answered by Ron Gilmour, Web Services Librarian

More ventilation would be great. It gets so stuffy when there are lots of people.
Comment from Anonymous on Apr 09 2014

Please note the previous Talkback post.  This is a perennial problem for us and our HVAC techncians are making every effort to keep all campus buildings comfortable. 

Answered by John Birk, Collections and Facility Supervisor

Turn the heat down. No one likes to sweat & study!
Comment from Suggestion box on Apr 07 2014

While it is finally warming up outside, we may continue to see a wide change in temperatures. The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the heat based on the daily variance in outside temperature.  

From Facilities:
Virtually all of our buildings are heated by large, commercial-size boilers and cooled by chiller units that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.  

They will soon begin the process of converting heated water in the piping system to chilled water.   We expect that Gannett Center will slowly cool down over the next few weeks.   We will share your feedback with Facilities.

 

 

Answered by John Birk, Collections and Facility Supervisor

I also agree that the coffee cart should be open earlier. Even if there's just a swipe your ID station and only plain coffee available. Thanks!
Comment from Anonymous on Apr 04 2014

Dining Services is extending their beverage service and will run a “Grab-And-Go” lunch service on trial basis for the rest of the semester at the following days and times:

 

  • Grab and Go hours of operation
    • Monday through Friday (April 14th through May 9th)
    • 11:30am – 12:30pm
  • Library Café hours extended hours of operation
    • Sunday April 13th
      • 4:00pm – 12:00am
    • Monday April 14th through Thursday April 17th
      • 11:00am – 12:00am
    • Friday April 18th
      • 11:00am – 5:00pm
    • Sunday April 19th through Thursday April 25th
      • 11:00am – 12:00pm
    • Friday April 25th
      • 11:00am – 5:00pm
    • Saturday April 26th
      • 11:00am – 10:00pm
    • Sunday April 27th – Thursday May 1st
      • 9:00am – 12:00am
    • Friday May 2nd – Saturday May 3rd
      • 10:00am – 10:00pm
    • Sunday May 5th
      • 10:00am – 1:00am
    • Monday May 6th – Thursday May 8th
      • 9:00am – 1:00am
    • Friday May 9th
      • 9:00am – 10:00pm

Answered by Lisabeth Chabot, College Librarian

coffee is necessary at any time of day, especially morning! also, of all places there should really be a cigarette box by the main entrance of the library. the ground is covered in butts.
Comment from Anonymous on Apr 03 2014

Dining services is considering additional services.   We strongly agree on the need for a cigarette receptacle and daily maintenance have a request into Facilities.

Answered by Lisabeth Chabot, College Librarian

I just read a tip on Salon.com how to get free ebooks -- check your library. It's true, but could we have some current fiction included?
Comment from Steff on Apr 02 2014

Currently our primary ebook platform is ebrary, and that collection has little or no popular fiction. Tompkins County Public Library, however, has popular ebooks available for download in a variety of formats and IC students may apply for library cards.

We are investigating the possibility of transitioning from our current audiobook service to a downloadable ebook collection.


 

Answered by Lisabeth Chabot, College Librarian

It would be great if we had a cleaning station or some sort of cleaning wipes to use when sitting down to a computer. Often the keyboards are sticky and the tables are gross from food, making the computers less appealing to use. Also, I am huge user of the second floor computers by the windows and the new chairs are awesome, so thank you!
Comment from Josh Sacks on Mar 30 2014

Josh:

Thanks for you suggestion - we will explore cleaning options with Facilities.  We will also have student staff clean computer keyboards once a week for the rest of the semester.

We are pleased that you like the new chairs - they will be easy to keep clean and the casters make them easy to move when cleaning the surrounding area!

Answered by Lisabeth Chabot, College Librarian

Why is the custodian vacuuming on the 4th floor at 11 AM? Isn't this the "quiet study" floor? Can the library staff please do something about this?
Comment from Anonymous on Mar 26 2014

We are operating under a temporary housekeeping schedule due to a medical leave for our regular housekeeping staff.   We will contact the Office of Facilities to pass along your feedback.  We have also proposed a cleaning schedule that should minimally impact our users.

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. When people come to study early in the morning they would love a hot fresh cup of coffee. I also do not like the automatic staplers.
Comment from Sarah Guarino on Mar 26 2014

Sarah:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

We have found that a heavy duty stapler is required due to the volume of printing; other brands of electric and non-electric staplers do not hold up under constant use.

 


 

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. They could open at 8am because people want coffee in the morning and close during the lunch hours. Then reopen again at 4pm.
Comment from Chad McClelland on Mar 26 2014

Chad:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

Answered by Lisabeth Chabot, College Librarian

There's an unknown substance on my keyboard! How often to these suckers get cleaned??
Comment from Anonymous on Mar 17 2014

Keyboards are cleaned once per semester.

If you find a keyboard that is unusually dirty, please report it to the staff at the Circulation Desk. Thank you.

Update: computer keyboards were cleaned Tuesday March 18.

Answered by Ben Hogben, Access Services Manager

I really think there should be a sushi bar in the library. Sushi isn't messy and it would definitely add to the ambiance. It's healthy and it would make this library so unique compared to other colleges.
Comment from Anonymous on Mar 07 2014

Food service across the College is determined by Dining Services in conjunction with the local department - in this case the Library.   The current beverage service is sustainable in terms of required space, refrigeration, storage, staffing, revenue generated and hours of operation.   The Library focuses on providing research and study space, services, and resources.

Answered by Lisabeth Chabot, College Librarian

I am kind of frustrated with the recall process - I had a book recalled, I returned it, and put in my own recall request to continue using it - I have never received an e-mail saying it is in, but the system says it is available. I filled out a not on shelf form, but what is the normal procedure for where recalled books are stored so that I can ask the circulation desk to check there? I am frustrated that I am losing more time with this book because of an oversight or computer glitch.
Comment from Anonymous on Mar 06 2014

Books can be recalled if they are checked out to another person. Once recalled, this changes the due date to three weeks, or the original due date, whichever occurs first.

Once a recalled book is returned and checked out to the requesting patron, it can then be recalled by the next person; the due date is three weeks from the check-out time.

When a recalled book is returned, the requesting patron receives an e-mail stating that the book/score is available for pick-up at the Circulation Desk.

To speak to a library staff person regarding a specific recall, call 274-1689.

Answered by Ben Hogben, Access Services Manager

Huge kudos to the ITS and circulation desk student employees last night. At one point, both printers were down, but they kept their cool and calmly redirected students to other printing labs and were professional despite the hordes of frustrated students.
Comment from UpAllNight on Mar 06 2014

Thank you for your comments.

We will forward to the Wednesday evening ITS and Library student employees.
 

Answered by Ben Hogben, Access Services Manager

If you are going to send due reminders, please send them the day before they are due rather than the day of. Thank you.
Comment from Anonymous on Mar 02 2014

Thank you for your suggestion.  We have tweaked our circulation system and you should now receive them in advance of the due date.

Answered by Kelly Merritt, Multimedia Services Manager

Please get more mac chargers!! A lot of peoples are breaking and it would be really nice to have a place where I could charge my computer!
Comment from Sienna on Feb 25 2014

Thank you for your suggestion.

Library Mac chargers are very popular and need replacing often due to wear and tear.
The Circulation Desk offers a text-messaging service to let users know when a Mac charger is available.

Answered by Ben Hogben, Access Services Manager

The amount of people talking on their phones in the library is ridiculous. Whenever I'm in the cubicles on the third floor there is someone who is having an obnoxious conversation.
Comment from Ryan on Feb 21 2014

It's the busy time of the semester again, and the Library does get a little noisy. Try asking the cell-phone user to move to one of the stairwells. Another option is to check out a laptop and go up to the fourth or fifth floor. These are designated quiet floors.

Answered by Ron Gilmour, Web Services Librarian

Is there a bulletin board or space in the library where student organizations can post fliers and advertisements?
Comment from ShowOff on Feb 20 2014

There are no public bulletin boards in the Library.  The Library uses its website to promote campus events that have links to our resources and services.  For more information see our Marketing and Advertising Policy.

Answered by Lisabeth Chabot, College Librarian

Just wanted to let everybody at the library know - I consider all of you my valentine. Thanks for all you do!
Comment from ICLibraryLover on Feb 14 2014

You are most welcome!   

Answered by Lisabeth Chabot, College Librarian

Install Google Drive app on the iPads please.
Comment from Suggestion box on Feb 12 2014

We're currently not able to offer apps that require user account information. Our iPads are managed differently from laptops, which revert back to an established image upon restart. Technologies are always changing, so we'll keep an eye out for a way we can offer more apps in the future.

Answered by Dan Taylor, Library Technology Specialist

The grammy nominations resource for music is awesome, thanks for posting
Comment from Cedrick on Feb 09 2014

Cedrick:  Thanks for the positive feedback - enjoy!

Answered by Lisabeth Chabot, College Librarian

A professor suggested I use GeoBase, but I can't find it.
Comment from environmental studies major on Jan 31 2014

The Library does not subscribe to Geobase, a database that provides short article abstracts.  The ScienceDirect database covers much of the same content and has full-text articles.

Answered by Lisabeth Chabot, College Librarian

Quick question - any particular reason why the favicon for the Ithaca Library website is the same design as the air vents in the library? Were the air vents a design inspiration for the website? Was the website a design inspiration for the air vents? Was this intentional or just a happy coincidence? Either way, MIND BLOWN.
Comment from Anonymous on Jan 31 2014

How perceptive!  Yes, the Frank Lloyd Wright inspired air vent details were the inspiration for the favicon.

Answered by Lisabeth Chabot, College Librarian

I think there should be some kind of poster by the three big color printer that gives clear instructions about how to print and scan and pay and everything.
Comment from Anonymous on Jan 29 2014

Thanks for the great suggestion!  We will work out the details and post user-friendly information.

In the mean-time, staff at the Circulation Desk can assist you with your copying/printing/scanning questions.

Answered by Lisabeth Chabot, College Librarian

Is there a way to send documents to the library printers from our own laptops? If not, can the library look into this?
Comment from Anonymous on Jan 23 2014

Unfortunately, there is no way to do this at the present time. The library printers are part of the campus-wide printing system managed by ITS. ITS is gathering data in preparation for implementing a print management system by Fall 2014. One of the objectives of this project is to provide printing from personal devices.

Answered by Lisabeth Chabot, College Librarian

How many times can a student renew an item?
Comment from Anonymous on Jan 09 2014

Students may renew library-owned books, music scores and multimedia materials twice if the item has not been recalled.  Each loan period is 1/2 a semester, so a student who renews an item twice will be able to borrow the item for 1.5 semesters.

If an item has been renewed twice and is still needed, please contact staff at either the Circulation or Multimedia Services Desk.

See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Is it true that the Library is eliminating fines?
Comment from Anonymous on Jan 09 2014

The Library will no longer charge students overdue fines for library-owned books, music scores and laptops.



Overdue fines will be charged for:
*Interlibrary Loan items
*Multimedia items
*Recalled and Special Permission items

All items not returned within fourteen days of their due date are charged the replacement cost; hourly loan items, such as laptops, are billed one-day after their due dates. The replacement cost is waived if the item is returned within thirty days. After that time, charges are sent to the Office of Student Financial Services and are non-refundable.  See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Tell Us What You Think

Wait! Do you need help right now?
Visit the Research Desk or Ask A Librarian.

Trouble with the wireless network?
Call (274-1000) or email the ITS Help Desk.


Greatest Hits

The wireless connection isn't working for me in the library.

ITS is aware of wireless network issues on campus. They have made some adjustments to the network nodes, which unfortunately do not seem to alleviated the connectivity problems.   Please report any problems to the ITS Help Desk using the Wireless Problems form.

Answered by Lisabeth Chabot

Does the library have a collection of all the textbooks that are used for courses?

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour

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