STCM 30000: Crisis Communication

About this Guide

Use this Research Guide to find resources for studying crisis management and communications.

Reference Books

  • Crisis Management Guidebook
    KF5920 .C75 2013
    Published by PR News, 2013. Covers: social media, reputation management, internal communicaitons, issues management, and media relations.
  • Handbook of communication and corporate social responsibility
    HD60 .H334 2011
    Edited by Øyvind Ihlen, Jennifer L. Bartlett, and Steve May. Wiley-Blackwell, 2011.
  • Handbook of crisis communication
    HD49 .H34 2010
    Edited by Coombs and Holladay.  Wiley-Blackwell, 2010.
  • Handbook of strategic public relations & integrated communications
    HM263 .H317 2012
    2nd ed. Covers different industries that use PR and integrated marketing communications.
  • IABC handbook of organizational communication : a guide to internal communication, public relations, marketing, and leadership
    HD49 .H35 2010
    Jossey-Bass, 2011.
  • Jane's crisis communications handbook
    HV7936 .P8 F47 2003
    Assists organizations with media relations during a crisis.
  • Oxford handbook of corporate reputation
    HD59.2 .O94 2012
    Oxford : Oxford University Press, 2012.
  • Plunkett's advertising & branding industry almanac, 2009
    Industry reports on the advertising and branding industry. Only one person at a time can view this e-book.

Find articles &news

Top library databases Sample Articles Searches: Additional general databases:

Government Emergency alerts

Organizations

Look to your member organization for guidance:
See also:

Videos

Blinkx
Video search engine.

For recent cases try searching:
Carnival and fire
Tiger Woods and apology
Tony Hayward and apology
Akio Toyoda and apology


C-SPAN: Crisis Communications, Aug. 12, 2010.
Summary from C-SPAN, "Heather Blanchard talked about her organization, CrisisCommons, and social media crisis communications. Topics included the creation of a common jargon for crisis responders. Her presentation included videos and PowerPoint slides. Following Ms. Blanchard, Gail McGovern made closing remarks. This program was part of an American Red Cross day-long conference on the use of the Internet and social media in emergency communications"

Contact Us

Picture: Cathy Michael
Communications Librarian
(607) 274-1293

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Zotero is an extension to the popular web browser Firefox that allows you to easily collect, manage, and save bibliographic information about the items you find on the Web. Before you download Zotero, it is a good idea to make sure you have the latest version of Firefox. You can download this from the Mozilla website. Once you have the latest Firefox installed, you can download Zotero from the Zotero website.  Ron Gilmour, our Science Librarian, created, "A Brief Guide to Using Zotero"

Directories

Cision Media Directories (a.k.a. "Bacon's")
NOTE: these are located on the 1st floor of the library (the 2nd floor of the Gannett Center).  They may not be the latest edition:
Ad Placement:Firms:
  • O'Dwyer's had a good website but our print guide (IC Reference section, floor 2) has more complete information, use:
  • O'Dwyer's directory of public relations firms
    REF HM263 .O37

Alltop: PR

Alltop provides feeds from top PR blogs: Brian Solis, PR News Online, PR Week, Bad Pitch Blog, O'Dwyer's Blog, PRNewser, PR Junkie, etc.

PR Daily

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