STCM 30000: Crisis Communication

About this Guide

Use this Research Guide to find resources for studying crisis management and communications.

Reference Books

  • Crisis Management Guidebook
    KF5920 .C75 2013
    Published by PR News, 2013. Covers: social media, reputation management, internal communicaitons, issues management, and media relations.
  • Handbook of communication and corporate social responsibility
    HD60 .H334 2011
    Edited by Øyvind Ihlen, Jennifer L. Bartlett, and Steve May. Wiley-Blackwell, 2011.
  • Handbook of crisis communication
    HD49 .H34 2010
    Edited by Coombs and Holladay.  Wiley-Blackwell, 2010.
  • Handbook of strategic public relations & integrated communications
    HM263 .H317 2012
    2nd ed. Covers different industries that use PR and integrated marketing communications.
  • IABC handbook of organizational communication : a guide to internal communication, public relations, marketing, and leadership
    HD49 .H35 2010
    Jossey-Bass, 2011.
  • Jane's crisis communications handbook
    HV7936 .P8 F47 2003
    Assists organizations with media relations during a crisis.
  • Oxford handbook of corporate reputation
    HD59.2 .O94 2012
    Oxford : Oxford University Press, 2012.
  • Plunkett's advertising & branding industry almanac, 2009
    Industry reports on the advertising and branding industry. Only one person at a time can view this e-book.

Find articles &news

Top library databases Sample Articles Searches: Additional general databases:

Government Emergency alerts


Look to your member organization for guidance:
See also:


Video search engine.

For recent cases try searching:
Carnival and fire
Tiger Woods and apology
Tony Hayward and apology
Akio Toyoda and apology

C-SPAN: Crisis Communications, Aug. 12, 2010.
Summary from C-SPAN, "Heather Blanchard talked about her organization, CrisisCommons, and social media crisis communications. Topics included the creation of a common jargon for crisis responders. Her presentation included videos and PowerPoint slides. Following Ms. Blanchard, Gail McGovern made closing remarks. This program was part of an American Red Cross day-long conference on the use of the Internet and social media in emergency communications"

Contact Us

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Cathy Michael

Communications Librarian
(607) 274-1293


Writing Help

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Cision Media Directories (a.k.a. "Bacon's")
NOTE: these are located on the 1st floor of the library (the 2nd floor of the Gannett Center).  They may not be the latest edition:
Ad Placement:Firms:
  • O'Dwyer's had a good website but our print guide (IC Reference section, floor 2) has more complete information, use:
  • O'Dwyer's directory of public relations firms
    REF HM263 .O37

Alltop: PR

Alltop provides feeds from top PR blogs: Brian Solis, PR News Online, PR Week, Bad Pitch Blog, O'Dwyer's Blog, PRNewser, PR Junkie, etc.

PR Daily

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