ICSM Conflict Resolution
Conflict resolution in Hell (Dore illustration for Dante's Inferno)
Best Bet Database: General OneFile : Begin with a Subject search on Conflict Management and then use the "Subdivisions" to target an aspect of the topic: Case studies, Laws, Methods, Political aspects, Psychological aspects, Social aspects, etc.
Note: Human conflict and its resolution encompass virtually every kind of experience. Below I have gatthered some loose, thematic groups of Subject Headings to provide a sample of what's available in the IC collection.
Conflict (Psychology)
Conflict management
Interpersonal conflict
Individual differences
Interpersonal relations
Interpersonal relations in adolescence
Interpersonal communication
Identity (Psychology)
Personality
Self-perception
Listening
Feedback (Psychology)
Persuasion (Rhetoric)
Blame
Invective
Verbal self-defense
Communication--Psychological aspects
Communication--Social aspects
Communication--Sex differences
Language and languages--Sex differences
Emotions--Sex differences
Men--Language
Women--Language
Man-woman relationships
Communication in marriage
Marriage counseling
Communication in families
Family--Psychological aspects
Socialization
Social interaction
Social perception
Social conflict
Social conflict--United States
Consensus (Social sciences)
Social groups
Group identity
Group facilitation
Trust
Cooperativeness
Competition (Psychology)
Politeness (Linguistics)
Group decision making
Group problem solving
Small groups
Communication in small groups
Intergroup relations
Social networks
Online social networks
Communication in organizations
Interorganizational relations
Multiculturalism
Multiculturalism--United States
Cultural pluralism
Cultural pluralism--United States
Culture conflict
Culture conflict--United States
Intercultural communication
Intercultural communication--United States
Diversity in the workplace
Decision making [most of these are about business decisions, but some are general]
Decision making--Moral and ethical aspects
Problem solving
Negotiation
Negotiation in business
Mediation
Reconciliation
Ombudspersons--United States
Dispute resolution (Law)
Arbitration, Industrial
Arbitration, International
Diplomatic negotiations in international disputes
Treaties
Peace
Peace--Psychological aspects
Peace-building [subdivided by place]
College students
College students--United States
College students--United States--Attitudes
College students--Conduct of life
College students--United States--Conduct of life
College students--Psychology
Education, Higher--Social aspects--United States
Education, Higher--Aims and objectives
Education, Higher--Aims and objectives--United States
Conflict (Psychology)
Conflict management
Interpersonal conflict
Individual differences
Interpersonal relations
Interpersonal relations in adolescence
Interpersonal communication
Identity (Psychology)
Personality
Self-perception
Listening
Feedback (Psychology)
Persuasion (Rhetoric)
Blame
Invective
Verbal self-defense
Communication--Psychological aspects
Communication--Social aspects
Communication--Sex differences
Language and languages--Sex differences
Emotions--Sex differences
Men--Language
Women--Language
Man-woman relationships
Communication in marriage
Marriage counseling
Communication in families
Family--Psychological aspects
Socialization
Social interaction
Social perception
Social conflict
Social conflict--United States
Consensus (Social sciences)
Social groups
Group identity
Group facilitation
Trust
Cooperativeness
Competition (Psychology)
Politeness (Linguistics)
Group decision making
Group problem solving
Small groups
Communication in small groups
Intergroup relations
Social networks
Online social networks
Communication in organizations
Interorganizational relations
Multiculturalism
Multiculturalism--United States
Cultural pluralism
Cultural pluralism--United States
Culture conflict
Culture conflict--United States
Intercultural communication
Intercultural communication--United States
Diversity in the workplace
Decision making [most of these are about business decisions, but some are general]
Decision making--Moral and ethical aspects
Problem solving
Negotiation
Negotiation in business
Mediation
Reconciliation
Ombudspersons--United States
Dispute resolution (Law)
Arbitration, Industrial
Arbitration, International
Diplomatic negotiations in international disputes
Treaties
Peace
Peace--Psychological aspects
Peace-building [subdivided by place]
College students
College students--United States
College students--United States--Attitudes
College students--Conduct of life
College students--United States--Conduct of life
College students--Psychology
Education, Higher--Social aspects--United States
Education, Higher--Aims and objectives
Education, Higher--Aims and objectives--United States
General OneFile : is the most user-friendly of our comprehensive databases, covering almost any topic from a wide range of disciplinary angles and offering lots of full text. Use the default Subject search to find the best subject heading for your topic (and when you find a good one be sure to look at the "Related Subjects" to see if there's something even better).
When you settle on a subject heading, open the "Subdivisions" link below it. Most General OneFile subject searchs produce very large retrievals and the "subdivisions" help you narrow your search to a particular aspect: "Ethical aspects," "Forecasts and Trends," "History," "Political aspects," "Psychological aspects," and "Social aspects," to name only a few.
If the best available subdivision is still too broad, open it and add your own Keywords in the "Search within these results" slot at the upper left.
User Advisory: When first viewing your retrievals in General OneFile, note that you are seeing only the "Magazines" (popular articles) and must click on the tabs for "Academic Journals" (scholarly articles) or "News" (newspaper articles) to see those results
Academic Search Premier : Comprehensive subject coverage with considerable full text. Note that there is a “Subject Terms” link just above the search boxes, allowing you to search the index of Subject Headings--often a good first stop for more efficient Subject searching whereby you are guaranteed that your topic is indeed a main subject of the articles retrieved.
ProQuest Research Library is another comprehensive database with substantial full text. Use the "Thesaurus" (above the search slots) to preview what Subject Headings are available.
Note that to the right of your search results you can limit your retrieval by "Source Type" (including Magazines, Newspapers, Scholarly Journals), "Document Type," (including Cover Story, Editorial, or Interview), and "Location."
Above each set of articles you retrieve ProQuest will display related Subject searches to help either broaden or narrow your focus.
PsycINFO : The American Psychological Association use their own Subject vocabulary (called "Descriptors"), so a visit to the "Thesaurus" above the search slots is usually a good idea--but unfortunately there is no Subject Heading for "conspiracy" or "conspiracy theories" here. Both will work as keywords, however, and retrieve dozens of articles.
PsycINFO deals only with scholarly literature, much of it assuming a graduate-level understanding of the discipline. But among these you may find interesting, accessible articles on your topic.
User Advisory: If what you're searching for are "journals" in "English," it's a good idea to check those boxes below the search slots.
JSTOR : covers a wide range of scholarly journals in most disciiplines, always beginning with the first issue of each one. This provides 100% full text access to articles from not only the first half of the 20th century but even the second half of the 19th. Be aware, however, that at the other end of the date range articles don't appear in JSTOR until at least 1-2 years after publication.
JSTOR offers only a Keyword search of its complete full text, so retrievals are large, but the relevancy ranking does a good job of putting the strongest matches on the first few pages. This relevancy ranking does not weigh date, however, and will display a mix of articles written decades apart. So if your topic is time sensitive, be alert to publication dates.
User Advisory: The academic journals covered here feature numerous book reviews, so it's a good idea to tic the "Article" limit below the search slots so you won't be overwhelmed by book reviews on your topic.
Project Muse : provides 100% full text of mostly scholarly journals, but its coverage is entirely current--mainly spanning the only last 10-15 years. Muse uses a "black box" search approach--you enter your search terms in one slot with no designated field options. This broad approach to searching tends to generate large retrievals--almost 500 for "conspiracy theories"--so it's best to be as specific as possible. And note--once you have a retrieval set, you can add more search terms by clicking "Modify Search" at the top.
When you settle on a subject heading, open the "Subdivisions" link below it. Most General OneFile subject searchs produce very large retrievals and the "subdivisions" help you narrow your search to a particular aspect: "Ethical aspects," "Forecasts and Trends," "History," "Political aspects," "Psychological aspects," and "Social aspects," to name only a few.
If the best available subdivision is still too broad, open it and add your own Keywords in the "Search within these results" slot at the upper left.
User Advisory: When first viewing your retrievals in General OneFile, note that you are seeing only the "Magazines" (popular articles) and must click on the tabs for "Academic Journals" (scholarly articles) or "News" (newspaper articles) to see those results
Academic Search Premier : Comprehensive subject coverage with considerable full text. Note that there is a “Subject Terms” link just above the search boxes, allowing you to search the index of Subject Headings--often a good first stop for more efficient Subject searching whereby you are guaranteed that your topic is indeed a main subject of the articles retrieved.
A good initial strategy in this database is to search a likely topic in the Subject Terms and when you find it “explode” the term by double clicking it--this brings up a list of related Subject terms. You can check as many terms as you like before "adding" them to your search by AND-ing or OR-ing them together.
User Advisory: For any retrieved set of articles, there will be a box displayed on the left that will limit the articles to “Scholarly” journals—just check the box and click the “Update Results” button below.
Also from EBSCO, try the more discipline-specific databases
Also from EBSCO, try the more discipline-specific databases
- Communication Source
- SocINDEX with Full Text .
And from Sage Journals try--
- Communication Studies: a SAGE Full-Text Collection (no Subject searching here, but you can achieve similar focus by searching the Abstract field.
ProQuest Research Library is another comprehensive database with substantial full text. Use the "Thesaurus" (above the search slots) to preview what Subject Headings are available.
Note that to the right of your search results you can limit your retrieval by "Source Type" (including Magazines, Newspapers, Scholarly Journals), "Document Type," (including Cover Story, Editorial, or Interview), and "Location."
Above each set of articles you retrieve ProQuest will display related Subject searches to help either broaden or narrow your focus.
PsycINFO : The American Psychological Association use their own Subject vocabulary (called "Descriptors"), so a visit to the "Thesaurus" above the search slots is usually a good idea--but unfortunately there is no Subject Heading for "conspiracy" or "conspiracy theories" here. Both will work as keywords, however, and retrieve dozens of articles.
PsycINFO deals only with scholarly literature, much of it assuming a graduate-level understanding of the discipline. But among these you may find interesting, accessible articles on your topic.
User Advisory: If what you're searching for are "journals" in "English," it's a good idea to check those boxes below the search slots.
JSTOR : covers a wide range of scholarly journals in most disciiplines, always beginning with the first issue of each one. This provides 100% full text access to articles from not only the first half of the 20th century but even the second half of the 19th. Be aware, however, that at the other end of the date range articles don't appear in JSTOR until at least 1-2 years after publication.
JSTOR offers only a Keyword search of its complete full text, so retrievals are large, but the relevancy ranking does a good job of putting the strongest matches on the first few pages. This relevancy ranking does not weigh date, however, and will display a mix of articles written decades apart. So if your topic is time sensitive, be alert to publication dates.
User Advisory: The academic journals covered here feature numerous book reviews, so it's a good idea to tic the "Article" limit below the search slots so you won't be overwhelmed by book reviews on your topic.
Project Muse : provides 100% full text of mostly scholarly journals, but its coverage is entirely current--mainly spanning the only last 10-15 years. Muse uses a "black box" search approach--you enter your search terms in one slot with no designated field options. This broad approach to searching tends to generate large retrievals--almost 500 for "conspiracy theories"--so it's best to be as specific as possible. And note--once you have a retrieval set, you can add more search terms by clicking "Modify Search" at the top.
ERIC (Ebsco interface) : A disciplinary database in Education—at all levels. ERIC provides access not only to relevant journal literature (citations for these end in a number preceded by EJ—ERIC Journal), but also to research published directly to ERIC (citations for these end in a number preceded by ED—ERIC Document.
Education uses its own Subject Headings, so a useful first stop is the ERIC "Thesaurus" (above the search slots) to see what Subject searches will work here. This is also a helpful exercise in that once you have found the appropriate Subject Heading you can "explode" it (double click) and generate a list of related Subject Headings.
Finally, note that ERIC also allows you to set the "education level" at which your topic is addressed without entering a Subject Heading like "Secondary Education" or "Colleges." Just open the "Educational Level" menu (below the search slots) and pick "Higher Education."
LexisNexis Academic Law Reviews: Offering a keyword search of 100% full text law reviews (publishers of scholarly articles on legal issues), this is an easy database to use poorly and a bit tricky to use well. In order not to be overwhelmed by articles in which your search terms are mentioned in passing but are not the prime focus, use the atleast command to target articles in which your topic words are required to appear at least a certain number of times. For example, atleast5(“gun control”) or atleast7(genes and patents) will retrieve only the articles in which those terms are used repeatedly. Note: the term or terms to which you want this command to apply must be put in parentheses with no space between the number you choose and the first parenthesis.
Use the date range offered under Advanced Options. Because this is a large database of 100% full text, one of the most effective ways to retrieve fewer than 1000 hits is to set up a time frame. Note: if you use the calendar icons to set beginning and end dates, you need to choose a year, a month, and a day for each. Without the day, the date won’t register.
Opposing Viewpoints in Context : Go fishing in the search slot at the top and hope the autofill function steers you toward the right subject heading--or open the "Browse Issues" page and pick your topic from the extensive alphabetical list. Once you've connected with an issue you'll be offered resources from a range of categories, including Viewpoints, Academic Journals, Magazines, News, Reference, Statistics, and Websites.
LexisNexis Academic Law Reviews: Offering a keyword search of 100% full text law reviews (publishers of scholarly articles on legal issues), this is an easy database to use poorly and a bit tricky to use well. In order not to be overwhelmed by articles in which your search terms are mentioned in passing but are not the prime focus, use the atleast command to target articles in which your topic words are required to appear at least a certain number of times. For example, atleast5(“gun control”) or atleast7(genes and patents) will retrieve only the articles in which those terms are used repeatedly. Note: the term or terms to which you want this command to apply must be put in parentheses with no space between the number you choose and the first parenthesis.
Use the date range offered under Advanced Options. Because this is a large database of 100% full text, one of the most effective ways to retrieve fewer than 1000 hits is to set up a time frame. Note: if you use the calendar icons to set beginning and end dates, you need to choose a year, a month, and a day for each. Without the day, the date won’t register.
Opposing Viewpoints in Context : Go fishing in the search slot at the top and hope the autofill function steers you toward the right subject heading--or open the "Browse Issues" page and pick your topic from the extensive alphabetical list. Once you've connected with an issue you'll be offered resources from a range of categories, including Viewpoints, Academic Journals, Magazines, News, Reference, Statistics, and Websites.
Few databases offer 100% full text. Most retrieve a mix of full text articles and article "citations"--article title, author(s), publication info, and usually an "abstract" or one-prargraph summary of the content. When a citation makes you want the full text, look below it for this icon:
Clicking "GETIT" checks (almost all) the IC Library's other databases to see if any offers the full text of the article--or if the Library has a print subscription to the journal in which the article appeared.
Clicking "GETIT" checks (almost all) the IC Library's other databases to see if any offers the full text of the article--or if the Library has a print subscription to the journal in which the article appeared.
- "GETIT" will usually find the full text in another database and open it in a new window.
- If none of our databases can access the full text but we have a print subsciption to the journal, "GETIT" will retrieve the Library catalog record for the journal so that you can see if the date of the article falls within the date range we have on hand.
- If full text is not available from any database or from a print subsciption, "GETIT" will provide a link to the IC Library's Interlibrary Loan. Log in (same as your IC e-mail)--and set up your account if you've never used it before. "GETIT" will have populated the article request form with all the necessary information and you simply submit the request elecrtonically. Most articles are supplied as digital files and will be sent to you via e-mail when they arrive.
- Ebrary
- Citation
- Interlibrary Loan
- Plagiarism Tutorial
- Communication Studies
- Writing
- Identity Research
- Community Research
- Criminal Justice Research
- Violence Research
- Education Research
- Men/Women/Marriage/Divorce
- Family & Families
- Language, Hatred, and the Postracial World
- Cultural Cues: The Impact of Culture on Personal Identity
- Controversies & Social Issues
- Natural Conflict Resolution
- Have a Nice Conflict : How to Find Success and Satisfaction in the Most Unlikely Places
- Conflict Resolution Toolbox : Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
- Personality and Individual Differences : Current Directions
- Why We Cooperate
- Collaborate : The Art of We
- Managing Conflict with Peers
- Survival Guide for Working with Humans : Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
- Working with Difficult People
- Social Identity, Intergroup Conflict, and Conflict Reduction
- Social Identity and Conflict
- Men and Women in Interaction : Reconsidering the Differences
- Intergenerational Communication Across the Lifespan
- Book of Agreement : 10 Essential Elements for Getting the Results You Want
- Storied Conflict Talk : Narrative Construction in Mediation
- Peer Mediation
- Developing the Craft of Mediation : Reflections on Theory and Practice
- Managing Disagreement Constructively : Conflict Management in Organizations
- Mediating Dangerously : The Frontiers of Conflict Resolution
- Roads to Reconciliation : Conflict and Dialogue in the Twenty-First Century
- Handbook for Working with Difficult Groups : How They Are Difficult, Why They Are Difficult and What You Can Do about It
- One for All : The Logic of Group Conflict
- Conflict and Communication : A Guide Through the Labyrinth of Conflict Management
- Group Communication
- Group Problem Solving
- Facilitating Intergroup Dialogues : Bridging Differences, Catalyzing Change
- Argumentation In Dispute Mediation : A Reasonable Way To Handle Conflict
- Getting to Resolution : Turning Conflict into Collaboration
- Conflict Information Consortium: this Center at the University of Colorado, Boulder, offers a wealth of online content, including online dispute resolution simulations. Scroll down to access individual projects and associated Web sites. See in particular: Beyond Intractability
- Conflict Resolution: Program on Negotiation: from Harvard Law School, lots of fairly brief articles available on this blog--just click "Read More" after each intro. And note there are pages more of these you can access at the bottom, as well as a number of "free" reports on conflict managment.
- Conflict Management Skills: From the University of California at Berkeley, some substantial print and audio resources here, with a special emphasis on listening and mediation skills.
- Conflict Resolution: informative site from HR at the University of Wisconsin. See especially the "8 steps for Conflict Resolution."
- Office of Student Conflict Resolution: This University of Michigan site is of course specific to the school, but the issues and options pertain to student life conflict anywhere. See in particular the "Resolution Options" and "Tips and Tools."
- Conflict Resolution, Bullying, Violence Prevention, Emotional Intelligence, and More: from Jeff Clause (IC Education Dept), a suite of online resources.
- Conflict Resolution Skills: from HelpGuide.org, a useful overview.
- Search for Common Ground: Resources: An international persepctive on conflict, with a fair amount of content and extensive downloads. See especially "An Introduction to Conflict" and "Training Resources."
- Communication and Conflict: Web site of a mediation and conflict resolution professional in Great Britian. The site prmotes his publications, but there's quite a bit of free content. Just use the table of Contents along the left margin.
- Conflict Management: from CIOS (Communication Institute for Online Scholarship), this provides a brief overview of basic concepts.
- Restorative Justice Online: Lecture Hall: A wide range of linked resources on this topic.
- Open Directory Project: selected Web sites in the categories of Conflict Resolution and Dispute Resolution and Arbitration.
MLA is the citation style used by most disciplines in the Humanities. The guides below use the latest 2008/9 standards.
