Talkback

Talk Back is where you can ask a question or make a suggestion about library services.

Please let us know what you think, and we will post your suggestion and an answer from one of our helpful staff members.

Comments from Previous Years See this year

Wifi in the Library is better!
Comment from Anonymous on Dec 17 2014

The Wi-Fi rebuild in Gannett Center was completed this week. ITS "statistics" show that Wi-Fi performance is much improved, but they'd like confirmation from the people that use Wi-Fi in the building. Please let them know if the Wi-Fi network is now meeting your needs by completing a quick feedback form. 


Answered by Lisabeth Chabot, College Librarian

I think we should re-evaluate the cost of colored printing. Double sided black&white; is only $00.07, while a double-sided colored printout is $00.60. Even when I worked at my local library back home (which I did for 4+ years) there was never that great of a rate difference there or at any of the MidYork Libraries. It's extremely inconvenient.
Comment from Anonymous on Dec 17 2014

Thank you for your question. Were you referring to color copying? That price is determined by the Center for Print Production.

The Print Management Team is currently working on a plan to implement networked color printing in the library at the beginning of the spring semester. Details will be released as they become available.

Answered by Ben Hogben, Access Services Manager

The cafe should at least be opened until 1 am. We need more comfortable seating with a lot of outlets.
Comment from Suggestion box on Dec 15 2014

We will pass along your suggestion for additional cafe hours to Dining Services. At this time of the semester we naturally see an increase in use of our physical space with a related need for more electrical outlets. The Office of Facilities is reviewing options for adding more power outlets. Please note that we check out power strips and extension cords at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

I would love a microwave!
Comment from Suggestion box on Dec 15 2014

At the present time, none of the items in the Library's vending machines need to be heated. We also would need a secure location for the appliance and it would require constant cleaning. We will keep this on the list of desired upgrades.

Answered by Lisabeth Chabot, College Librarian

Shout out to Brian Saunders, research aficionado! He is so friendly, knowledgable, helpful, and a total lifesaver during finals week. His research guides are put together so well and are incredibly detailed. I owe him credit for helping with almost all of my research papers!
Comment from Anonymous on Dec 13 2014

Brian prepared a record number of research instruction sessions and related guides this semester.  He will be pleased to know that his efforts are appreciated.

Answered by Lisabeth Chabot, College Librarian

Even though it has been a little while, i love the new tile floors up the stairs instead of the concrete!
Comment from Anonymous on Dec 12 2014

Thanks for noticing - the upgrade was many years in the making.  We think the new tile makes a much better impression on visitors and daily users.

Answered by Lisabeth Chabot, College Librarian

I'm doing an assignment and was given this link www.ithaca.edu/library/training/think.html I was told to outline the key points identified of using the web as a research tool, with the 'But is the WEB a Good Researdh Tool?' topic included in the site a great guide to assist me. The link to me to your homepage and I cannot see the specific article mentioned. Can you help?
Comment from Elise on Dec 12 2014

Elise:

See our guide on Evaluating Sources  - the methodology presented covers online/web resources.  Stop by the Research Help Desk if you need more assistance.

Answered by Lisabeth Chabot, College Librarian

The paper snow flakes above the desk on the first floor are great!
Comment from Anonymous on Dec 10 2014

To complement the real flakes outside.

Answered by Lisabeth Chabot, College Librarian

Will the library have free hot chocolate again for finals week?
Comment from Jimmy P on Dec 10 2014

Jimmy:

With the successful launch of the Library Cafe, we do not want to compete with the quality selections they offer - including hot chocolate.  The Library Cafe will have extended hours for finals:

Friday 12/12 - 10 am - 11 pm
Saturday 12/13 - 4 pm - 11 pm
Sunday 12/14 - 4 pm - midnight
Monday 12/15 - Wednesday 12/17 - 10 am - midnight
Thursday 12/18 - 10 am - 8 pm
Friday 12/19 - Cafe closed

Answered by Lisabeth Chabot, College Librarian

I'm a librarian just checking out your website getting website ideas and noticed that your "Ask A Librarian" link under "Wait! Do you need help right now?" on http://www.ithacalibrary.com/services/tell.php is broken. Just FYI. Also, I love your clean and uncluttered home page. Nice job! :)
Comment from Anonymous on Dec 05 2014

Thanks for letting us know about the dead link. It's fixed now. And thanks for your kind words about the home page!

Answered by Ron Gilmour, Web Services Librarian

You guys are doing great! Just wanted to tell you.
Comment from Suggestion Box on Dec 04 2014

Thanks so much for the positive feedback.  

Answered by Lisabeth Chabot, College Librarian

What's the policy for taking DVDs out over christmas break?
Comment from rob on Dec 04 2014

Good question, Rob! Although we are still open in between semesters, the College will be officially closed from December 24-January 4 and materials are never due when the library is closed,

Multimedia materials checked out on or after Monday, December 22 won't be due until we reopen on Monday, January 5, 2015.

As long as there are no outstanding requests, students can renew twice online and employees can renew up to eight times, so plan accordingly.

Keep in mind, multimedia materials accrue daily fines.

Answered by Kelly Merritt, Multimedia Resources Manager

Thanks for the free ear plugs. They make the group floors a lot quieter.
Comment from Anonymous on Dec 01 2014

We are pleased that they are meeting our goal. We decided that the best gift for this busy time of the semester is the gift of semi-silence.   

Answered by Lisabeth Chabot, College Librarian

A Huzzah, to Brian Saunders, theatre librarian extrodinaire! Those study guides are a life saver.
Comment from Jack on Dec 01 2014

Jack:

Thanks for such positive feedback - Brian puts a lot of thought and effort into creating his online guides.

Answered by Lisabeth Chabot, College Librarian

Shoutout to Kelly Merritt and John Birk in Multimedia! Really fantastic staff members!
Comment from Anonymous on Dec 01 2014

Thanks for the positive feedback.

Answered by Lisabeth Chabot, College Librarian

I'm thankful for the media desk! The staff, student workers, and the collection are beyond awesome!!!
Comment from Anonymous on Nov 26 2014

Thanks for the positive feedback! 

Answered by Lisabeth Chabot, College Librarian

I've actually found the employees at the front desk to be particularly friendly =)
Comment from Anonymous on Nov 21 2014

Thanks for the positive feedback.  Our student employee training is focused on providing excellent customer service.

Answered by Lisabeth Chabot, College Librarian

I think everyone is doing a great job. Thank you for all of your hard work!
Comment from Kare on Nov 20 2014

Kare:

Thanks so much for your kind words.   We strive to be user-oriented in our services and resources.
 

Answered by Lisabeth Chabot, College Librarian

I come here literally every single day through out the weekdays and stay here for hours on end. I believe the library needs to have the heat on higher or options around to moderate the heat if necessary around the library. The higher up on the floors the colder it gets
Comment from Diamond on Nov 19 2014

Diamond:

Per Ithaca College policy the interior building temperature set points are 69-71 degrees for the heating season (generally November-April).  I will verify with the Office of Facilities that all floors of the Library are currently heated within this range. 

 

Answered by John Birk, Collections and Facility Supervisor

Once again, research in the library made nearly impossible due to the fact that the internet is connection is so bad that I can't access a database.
Comment from Anonymous on Nov 14 2014

The wireless upgrade of Gannett is scheduled to begin Monday, November 17. The upgrade consists of significant increase in the number of access points The new access points are able to handle far more connections than the current access points. The upgraded system should be active before finals, according to the ITS schedule.  We hope to see major connectivity improvement - ITS will be looking for user feedback. Please note that you must use My-ResNet to access library databases (not ICAirnet).

Answered by Lisabeth Chabot, College Librarian

some of the employees at the front desk are rude and give you attitude if you have a question, or they make you wait a long time while they do your homework
Comment from Anonymous on Nov 12 2014

Thank you for your comments regarding a recent experience at the front desk.
Please send e-mail to [email protected] with the date and time of your visit, and Library staff will have a customer service conversation with the employees working during that shift.

Answered by Ben Hogben, Access Services Manager

The article quick search keeps going down.
Comment from Anonymous on Nov 12 2014

Thanks for getting in touch with us. I tested on and off campus to Article QuickSearch and was not able to replicate the problem. If you continue to experience access problems, please email me at [email protected] or call 607-274-1892.

Answered by Calida Barboza, Electronic Resources Librarian

It would be nice to have computers in a quiet place.
Comment from Anonymous on Nov 12 2014

There are no wired ports on the 4th floor and one on the 5th floor for the Catalog Search station.  The wireless upgrade of the Library is scheduled to begin next week - additional access points will be installed to provide enhanced service.  The Library circulates laptops for in-building use - they are available for check out at the main Circulation Desk. 

Answered by Lisabeth Chabot, College Librarian

I wish there were more rooms on the 5th floor for group studying. It's very frustrating that there are only 3-4 rooms for more than 6,000 students. Just a suggestion.
Comment from Anonymous on Nov 11 2014

We too recognize the need for additional collaborative space.   We continually monitor the use of existing space and make adjustments as possible.  We are also experiencing increased use of the building - our gate count increased 31% last year.  You might find the rooms in the Digital Media center are sometimes available.

Answered by Lisabeth Chabot, College Librarian

It would be so awesome if the library cafe could incorporate things from TC lounge like tiger brownies and specialty drinks.
Comment from Anonymous on Nov 11 2014

There was a previous request for Tiger Brownies which we passed along to Dining Services.   They are adding more beverage options across the campus.

Answered by Lisabeth Chabot, College Librarian

Could there please be more "Quiet Study" signs on the 5th floor? There have been several times when I've been working and people seem to not know or don't care that there's not supposed to be any talking up here.
Comment from Anonymous on Nov 02 2014

Thanks for letting us know - we will look into posting more signage on the 5th floor.

Answered by Lisabeth Chabot, College Librarian

I know dining services and the library are totally different entities, but, since Grab and Go has been stationed in the Library, I just wanted to shout out to Blondeva, who's retiring this week. She's incredible, and will be missed!
Comment from Anonymous on Oct 29 2014

We will pass along your best wishes to Blondie!

Answered by Lisabeth Chabot, College Librarian

I saw your link to the National Book Award finalists. Are they all coming to a library near me?
Comment from Anonymous on Oct 28 2014

All of the National Book Award finalist titles are either on order or in the Library's collection.  

Answered by Lisabeth Chabot, College Librarian

Could you please get rid of that awful ebola graphic on the website. It's gross to look at and it keeps popping up. Maybe another picture?
Comment from Anonymous on Oct 27 2014

Believe me, some of the other choices were far worse. Nevertheless, out of consideration for the delicate, I have changed the picture.

Answered by Ron Gilmour, Web Services Librarian

Hi! There is an very annoying, persistent high pitched noise on the 5th floor of the library. Not sure what it could be!
Comment from Anonymous on Oct 27 2014

Thanks for letting us know! According to John Birk, our Facilities Manager:

This is a seasonal problem that arises every year.  I’ve contacted the HVAC assistant supervisor.

Answered by Lisabeth Chabot, College Librarian

Hey Library! I have been having issues with the article quick search the past few days. It keeps bringing me to a page that is not found when I search. Has anyone else been having these problems?
Comment from Krista on Oct 23 2014

Krista:  When you say it is bringing you to a page that is not found, is that after you click the "Get It" button for an individual article? Or, are you not connecting at all?  We are getting questions about connectivity and are advising students that they must use ResNet (see the next TalkBack).  Please stop by Reference Desk or call us at (607) 274-3890 so we can help you trouble shoot.

Answered by Cathy Michael, Communications Librarian

Hi Library, I currently cannot access two databases (WorldCat and JSTOR)...I'm not off campus. When I click on the hyperlink to get to those sites, I get an error webpage. Don't even get to the page where I sign in with my netpass username. Any insight?
Comment from Anonymous on Oct 22 2014

I'm sorry to hear about the database access problem you encountered. If you are using a laptop from on campus, please make sure that you are connected to the My-ResNet wireless network. If the problem persists, please contact me at (607) 274-1892 or [email protected]. Thanks.

Answered by Calida Barboza, Electronic Resources Librarian

Still loving the gender neutral restrooms! Thanks so much for those! They make a huge difference in people's lives!
Comment from Anonymous on Oct 22 2014

Thanks for the positive feedback.  In case others do not know, they are on the 5th floor.

Answered by Lisabeth Chabot, College Librarian

Is it possible to request comic books and/or graphic novels (such as DC/Marvel/ Dark Horse) through Interlibrary Loan (ILL)?
Comment from Anonymous on Oct 18 2014

The IC Library purchases graphic novels, as do many libraries.  Comic books, in the traditional newsprint format, are less frequently purchased and collected by libraries, so they are less likely to be available via Interlibrary Loan.  If you would like to recommend graphic novels for the IC Library's collection, please use the Recommend a Purchase Form. 

Answered by Lisabeth Chabot, College Librarian

Please get rid of the ancient laptops. It's 2014 not 1984 with the money this school gets it shouldn't be a problem.
Comment from Suggestion Box on Oct 15 2014

One-third of the Library loaner laptops are replaced every year. The laptops have from 4 to 8 gigs of RAM, Windows 7, and a 2.50 GHz or above processor.
If there is particular software that you need that is not in the standard image on the laptops, please e-mail [email protected] with your suggestion.

Answered by Ben Hogben, Access Services Manager

Would there be a way to put a couple computers on the fourth floor so that we could work in an overall quiet environment?
Comment from Anonymous on Oct 11 2014

There are no wired ports on the 4th floor.  With the wireless upgrade scheduled for this semester, there will be ample access points to provide enhanced service using one of the library's circulating laptops or a personal laptop.

Answered by Lisabeth Chabot, College Librarian

Could you please suggest to catering that the Library cafe begin to offer some of the items that TC lounge used to offer before it was closed. Examples of items would be paninis, tiger brownies, etc. Thanks!
Comment from Anonymous on Oct 10 2014

The Library's coffee kiosk is set up to offer beverages, grab-and-go lunch service during the week and small packaged foods that do not have to be cooked/kept warm.   We will pass along your suggestion for tiger brownies.

Answered by Lisabeth Chabot, College Librarian

Why are the motorcycle spots outside blocked off by posts and rope? It's only the motorcycle parking places, so I'm confused as to what construction they could be doing in such a small area.
Comment from Dante Vittone on Oct 09 2014

Dante:  We contacted Facilities. Their response:  

The area you are referring to is where the new trash and recycling area for the Library will be located. Dumpsters and recycling containers are being moved away from buildings for safety reasons.  The motorcyle area has been moved a bit further to the west.  

Answered by Lisabeth Chabot, College Librarian

The computer on the fifth floor is having problems booting up! Can it get fixed? Thanks!
Comment from Anonymous on Oct 08 2014

Thanks so much for letting us know.  We will see if we can troubleshoot the problem in-house or need to contact ITS.   ITS has been contacted.

Answered by Lisabeth Chabot, College Librarian

Is there a way to create an online database for the CDs at the multimedia desk like there is for the DVDs? There is probably some useful stuff that we don't know about.
Comment from Anonymous on Oct 07 2014

Good question. CDs can pose a difficult problem because one CD can have many titles on it, not just one; this can make it trickier to find specific works on a CD, as well as being harder to make an alphabetical list with all the represented titles.

However, we'll look into the feasibility of doing a genre list for the CD collection.  In the meantime, if you need help browsing the collection, visit the Music Reference Desk.

Answered by Kristina Shanton, Music Librarian

Do you have a list somewhere of online encyclopedias or should I just use wikipedia?
Comment from Anonymous on Oct 06 2014

Great question and thanks for inquring!  See our eReference guide for suggested online reference sources.

Answered by Lisabeth Chabot, College Librarian

Oftentimes, when I want to use the Group Collaborative Study rooms on the 5th floor, they are already in use. Is it possible to implement a sign-up system, so that other people get a chance to use them during the day?
Comment from Anonymous on Oct 04 2014

All of the library's spaces are available on a first-come, first-serve basis.  We recognize that space is at a premium and wish that we could offer more private spaces.   You might check the rooms in the Digital Media Lab - they offer some privacy and are not always in use.

Answered by Lisabeth Chabot, College Librarian

Really miss the chairs with armrests, it's so hard to do reading in my favorite spots on the 4th floor now. :(
Comment from Anonymous on Oct 02 2014

Thanks for your feedback. Unfortunately, it was not feasible to repair and/or recover those chairs due to wear and damaged condition.  There are chairs with armrests on the 5th floor. While the new chairs are more durable, we will keep your comments in mind as we are able to replace furniture in the future. 

Answered by Lisabeth Chabot, College Librarian

The wifi is honestly pitiful. Unfair for us to have so much work to do on the internet when half the time my computer barely can connect IN the library.
Comment from Anonymous on Oct 01 2014

Due to documented connectivity issues, Gannett Center was identified as a priority site in the campus wireless upgrade project.  Work should begin sometime this semester.   We recommend that students use ResNet for internet access in the Library (vs. IC Airnet) as it is more stable.

Note that you can continue to send feedback to the ITS Twitter account @ithacaits #icwifi

Answered by Lisabeth Chabot, College Librarian

It would be cool to have a microwave in the library for having lunch/dinner!
Comment from Carmen on Sep 30 2014

Carmen:

You are not the first person to suggest the addition of a microwave oven. At the present time, none of the items in the Library's vending machines need to be heated.  Environmental Health and Safety has also indicated that cooking in the public area may set off the smoke detectors and cause an evacuation of the building; we would need a nonpublic location for the appliance.

There is a microwave installed in the Campus Center as many students and faculty members eat their meals in that facility.

Answered by Lisabeth Chabot, College Librarian

Why dont you have Hoover's Online or do you and I cant find it?
Comment from Anonymous on Sep 25 2014

It is included in the LexisNexis Academic database. Go to the library homepage and sign in to LexisNexis Academic found under Databases Then on opening page, go to upper right and go to Source Directory. You can then go to Find or Browse to  search for various Hoover's directories.

If you need assistance, or you don't find what you are looking for, please stop by and see me in my office.

Jim Bondra, Business, Economics and Sport Media & Management librarian. 607-274-1962 or [email protected]

Answered by Jim Bondra, Business Librarian

Does the library provide a subscription to the NYT? I found the eReserves database, but I just want to read the paper online for leisure.
Comment from Anonymous on Sep 23 2014

We are able to provide full-text access to NYT through databases like ProQuest and LexisNexis.  We realize this is not the same as browsing the NYT website, but if you're on the website and find an article of interest, you can then search it in one of our databases to find the full text.

We also have a current print subscription.

Answered by Ron Gilmour, Web Services Librarian

There are literally no trash cans around campus, It's very inconvenient. If I were eating a banana around campus I would have to save the peel until I got into a building in order to throw it out.
Comment from Jade on Sep 10 2014

We checked with the Office of Facilities:

Research has shown that placing trash receptacles outdoors leads to an increase to litter in the outdoor space.  Receptacles are located within the entry areas of buildings so that trash generated outdoors can easily be disposed of inside.   Outdoor litter has not been a concern at IC, so they have opted to not clutter the outdoor areas with trash and recycling receptacles.

Answered by Lisabeth Chabot, College Librarian

Can the library get a water bottle fill station at the water fountains? They are being implemented all throughout campus; three in the business school, three in Hill Center, one in campus center, one in park, one in textor, and one in the fitness center. I think that at least one should be put on one of the floors in the library. If we really want to promote the use of reusable water bottles on campus, then the building with the most amount of traffic should have at least one water bottle fill station.
Comment from Anonymous on Sep 08 2014

We will forward your excellent suggestion to the Facilities Office.  They are responsible for the installation of these stations.

Answered by Lisabeth Chabot, College Librarian

I miss the old big comfy red chairs :( These ones, with their nonexistent armrests make it nearly impossible to get comfortable, and as a result my productivity level has decreased.
Comment from Anonymous on Sep 05 2014

Thanks for your feedback. Unfortunately, it was not feasible to repair and/or recover those chairs due to wear and damaged condition.  There are chairs with armrests on the 5th floor. While the new chairs are more durable, we will keep your comments in mind as we are able to replace furniture in the future. 

Answered by Lisabeth Chabot, College Librarian

The grab and go lunches are half the size as last year, and you aren't allowed to swipe twice. Students are angry.
Comment from Anonymous on Sep 04 2014

We will forward your comments to Dining Services.

Answered by Lisabeth Chabot, College Librarian

Why are the new computers (Renewal Cycle A - specifically the Dell's) slower than the old computers? It took 5 minutes to start one up and open a web browse. My laptop is 2 years old and can get to the web quicker.
Comment from Anonymous on Sep 03 2014

All of the desktop PCs' are similarly configured, so the renewal cycle does not matter. Library desktop computers have many software programs installed, which may take longer to load and reset to their original settings each time the computer is rebooted. We will pass along your feedback about the network speed to ITS.  

Answered by Lisabeth Chabot, College Librarian

Does the library still have audiobooks?
Comment from Anonymous on Aug 29 2014

We are migrating to the Playaway format for our audiobooks.  Playaway is a small portable audio player - all you need are headphones to listen to the book. You can control the speed of the narrator's voice and automatically bookmark the last place you left off after powering down.  Playaway will work with most cassette adaptors and FM transmitters, so you can use Playaway in your car.   Playaway audiobooks will be arriving soon.

Answered by Lisabeth Chabot, College Librarian

You have some many guides and the lists are so long. Isn/t there an easier way to display them. A person can get lost.
Comment from new student on Aug 28 2014

On the Research Guides page you can limit your results to the type of guide: subject, course, ICSM.  



There are also drop down menus for the types of guides on the main website page.  If you are looking for a specific subject/topic, use the search box to enter your term.

 

Answered by Lisabeth Chabot, College Librarian

What is the difference between the quick print station and the release station?
Comment from Anonymous on Aug 27 2014

Thank you for your question.

The Quick Print station (that has the A&E; Center building as the background) is for a file that you have in an e-mail, Sakai or on a flash drive and need to print.

The Release Station (blue screen log-in page) is used when you are working on a library or personallaptop and/or prefer to create documents, upload them to webprint.ithaca.edu and print at a later time.  Documents are held in Webprint for 24 hours.

For more information on Print Management, visit:
http://www.ithaca.edu/its/general/printmgmt/

Answered by Ben Hogben, Access Services Manager

Could you please refill the sanitary product vending machine in the women's bathroom on the main floor?
Comment from Anonymous on Aug 26 2014

Thanks for letting us know - we have contacted Facilities and it will be taken care first thing this morning.

Answered by Lisabeth Chabot, College Librarian

Your website is amazing. I'm wondering what software/platform you're using.
Comment from Felicia on Aug 12 2014

Felicia:

Thanks for the positive feedback. Ron Gilmour, our Web Services Librarian can answer questions about our website's development and functionality.

Answered by Lisabeth Chabot, College Librarian

I love your plagiarism tutorial! (I am a librarian and am always trying to think of new ways to explain plagiarism to students).
Comment from Lindsay Hansen on Aug 08 2014

Lindsay:

Thanks for the positive feedback.   We continue to focus on developing online tools that support student research skill development.   We have recently developed additional tutorials in our "Research 101" series.

Answered by Lisabeth Chabot, College Librarian

Are there machines available in the library that will allow me to scan documents/book chapters to a flash drive?
Comment from Anonymous on Aug 01 2014

The Ricoh copier on the Main Floor will scan documents and has a USB port on the left front of the machine.

Answered by Lisabeth Chabot, College Librarian

I've found it hard to study in the library this summer because the staff and students on the second floor talk so loudly. Is there anyway that more computers can be put on the more quiet floors to help students avoid distraction when they try to study?
Comment from Anonymous on Jul 30 2014

There are computers in the listening area next to the Multimedia desk. You might also try checking out a laptop and taking it to the fourth or fifth floor. 

Answered by Lisabeth Chabot, College Librarian

I love your library's website! Was it designed internally or do you contract with a web design firm?
Comment from Anonymous on Jul 17 2014

We have excellent in-house staff who build and maintain our website - a Web Services Librarian and a Library Technology Specialist.  Additionally, some of the organization of secondary pages is informed by usability testing and the deliberations of our Web Content Team.

Answered by Lisabeth Chabot, College Librarian

Is printing free for Ithaca College students?
Comment from Harry on Jul 13 2014

All currently enrolled IC students with a Netpass account have an unlimited printing allowance during the Summer Session 2014. Beginning August 11, 2014, each student will have a set printing allowance. For more information on the Ithaca College Print Management Program, see the ITS page.

Answered by Lisabeth Chabot, College Librarian

Who is the guy who wears salmon denim shorts and follows me around the fifth floor of the library?
Comment from Thomas Ives on Jul 06 2014

Student employees may be in the stacks looking for "Not on Shelf" library materials that have been requested by users.

Please report any suspicous behavior to Public Safety at 274-3333.

Answered by Lisabeth Chabot, College Librarian

What's the oldest book you have in the library?
Comment from visitor on Jul 01 2014

It depends!  We have many older books on ultrafiche and microfiche, as well as some musical scores for medieval compositions.  We will do a bit of research and post an answer as to our oldest physical book.

Answered by Lisabeth Chabot, College Librarian

When will the journals be back up? Every time I select a journal, I'm directed to a new tab with nothing in it.
Comment from Anonymous on Jul 01 2014

Our journal management service is working as it should -we just tested it.  You may be experiencing browser problems.  Please contact Calida Barboza for further assistance.

Answered by Lisabeth Chabot, College Librarian

Is it possible for me to print off an ebook?
Comment from Anonymous on Jun 30 2014

You can print a maximum of 60 pages per ebook, per user session. To print from the ebrary interface, click InfoTools. Then select Print. In the dialog box, enter the page range you'd like to print. If you need more help with this, please contact me at [email protected] or 607-274-1892. 

Answered by Calida Barboza, Electronic Resources Librarian

Where'd the microfilm machine go?
Comment from Anonymous on Jun 24 2014

It is temporarily on the 4th floor, where we are relocating the microformats.  That said, it is not ported on the network.  It will be restored to the main floor until we can get a live port in place.

Answered by Lisabeth Chabot, College Librarian

Ithaca Library, what would your six-word story be?
Comment from freshmanjay on Jun 20 2014

Enhancing learning and teaching for all.

Answered by Lisabeth Chabot, College Librarian

Does the library have any books in braille, besides the U.S. Constitution?
Comment from Anonymous on Jun 16 2014

The New York State Talking Book and Braille Library (TBBL) lends audio and braille books and magazines to eligible residents of upstate New York who have a qualifying print disability.   See also the adaptive technology services provided by Student Accessibility Services at Ithaca College. 

Answered by Lisabeth Chabot, College Librarian

Are databases not available over the summer? I am trying to get on them, but it says that my internet provider cannot connect to the server "eproxy.ithaca.edu" .
Comment from Anonymous on May 22 2014

Databases are available over the summer for all currently enrolled students. If you continue to experience access issues, please contact Calida Barboza. 

Answered by Lisabeth Chabot, College Librarian

This may be an ITS issue, but for some reason if I am on one of the Macs or Mac Minis in the library, I am unable to find the option when printing to either staple or hole punch the pages. Could someone direct me to the proper screen, or is that functionality not supported on Apple products?
Comment from Patrick on May 22 2014

Patrick:
Thank you for reporting this problem; we are working with ITS to resolve this issue.
If you have questions regarding printing in the Library, please speak to a staff member at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

Here is a super idea. Books are a heavy load to carry, especially for those who have to take out a lot at once or walk to and from campus. What if the library created a state-of-the-art, cutting edge system of cubbies, in which students could leave their checked out books in the library so they don't have to carry them around all the time, yet can access them with ease? Not only would this save me from buying those awful backpack strap gels you see on those infomercials, but it would also allow me, with all that extra space in my bag, to pack an extra package of coconut cookies!
Comment from Anonymous on May 22 2014

This is a super idea - our primary challenge would be space for such storage and how to distribute/assign available spaces.   One positive aspect of electronic materials (ebooks and online journals) is that they require only virtual storage. 

Answered by Lisabeth Chabot, College Librarian

How many books, exactly, does the library have? Disregarding music scores. 3 floors is alot of space.
Comment from Curious on May 16 2014

There's a difference between talking about books as bound volumes and as titles. For instance, The Collected Works of Bernard Shaw is comprised of thirty separate volumes. So we'd count that as one title, but thirty items.

This is a broadly categorized breakdown of our physical holdings, as item counts:

Books: 259,246 items (includes music books, but not scores)
Scores: 28,880 items
Periodicals: 26,639 items

And, if you are curious, here's a title breakdown of our physical holdings:

General: 221,408 titles
Music: 35,572 titles
Periodicals: 1,551 titles

These counts do not include microform or electronic holdings, which account for a large portion of our resources.

Answered by Dan Taylor, Library Technology Specialist

So many people lose their USBs at the digital media lab! Perhaps the lab should have a sign that directs people who have found USBs to give them to the front desk, or maybe a small box for people to claim them? Just a suggestion!
Comment from SF on May 09 2014

Flash drives that are left in PCs, copiers, and print stations anywhere in the Library are kept at the Circulation Desk.  Check there if you have misplaced your USB drive.

Answered by Lisabeth Chabot, College Librarian

Just finished a project on librettist Lorenzo Da Ponte. The library should have the DVD "Io, Don Giovanni"
Comment from Anonymous on May 08 2014

Thanks for the suggestion - please fill out a Recommend a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

how long are you open today
Comment from Anonymous on May 07 2014

http://www.ithacalibrary.com/services/hours.php

Answered by Lisabeth Chabot, College Librarian

A new industrial three-hole punch would be great!
Comment from Anonymous on May 05 2014

See the new heavy duty model at the circulation desk!

Answered by Lisabeth Chabot, College Librarian

Could our library please purchase the full catalog of Archives of General Psychiatry and JAMA? These are such important journals for research in psychology and neuroscience courses and it is frustrating when I can't access all of the journals' articles.
Comment from Anonymous on May 04 2014

Thanks for your question. The Library has a current print subscription to JAMA, with holdings extending back to 1965. Most content from The Archives of General Psychiatry (now called JAMA Psychiatry) for the years 1999-2013 is available on the journal's website. After careful consideration of a variety of factors, the library has decided to maintain its current level of access to these titles. Please use our interlibrary loan service to access addtional articles from these journals. 

Answered by Calida Barboza, Electronic Resources Librarian

I love the library's online catalog search! However, I do not love that after a period of time, the specific item information page defaults back to the library home page. It's frustrating to have tabs with books open and finally get to the point where I need to reference the information, only to have it revert back to the home page before I could take note. Is it possible to extend or eliminate this automatic redirect?
Comment from Anonymous on May 01 2014

I'm glad you like the search, and I'm sorry to hear you're having time-out troubles.

Here's how the time-out works: our system creates a new session for every instance that's open. In order to make sure the server isn't quickly overwhelmed with requests, there is a time-out set. We're already pushing the time-out to three times the recommended limit, so we're not able to change that time-out period.

Have you tried using the Bookbag feature in the catalog? Or Zotero or Mendeley? All of them are easy ways to keep track of bibliography info, and easy ways to get back to the materials you're interested in looking at again. Stop by the Research Help Desk, and we'll be glad to get you started. You can also check the guides linked in this talkback.

Answered by Dan Taylor, Library Technology Specialist

Why do the college computers default to Internet Explorer as it is? It's archaic, buggy, and unsafe.
Comment from Anonymous on May 01 2014

We will forward your comment to ITS for a response.  Stay tuned...

Answered by Lisabeth Chabot, College Librarian

The US government is advising everyone to stop using Internet Explorer until a security bug is fixed that allows hackers to take control of the computer: http://news.yahoo.com/u-government-advises-using-alternatives-microsoft-internet-explorer-133750375--sector.html Everyone uses the print stations in the library where Internet Explorer is the only option. This means that everyone who uses those stations is at risk of being hacked. This should absolutely be addressed immediately in the library.
Comment from Anonymous on Apr 29 2014

Thank you for your concern.
ITS is recommending the use of a different browser, such as Firefox or Chrome.
The Quick Print stations now default to Firefox instead of IE.

Answered by Ben Hogben, Access Services Manager

Yay for puppies! But why only 1 hour? Can we get them longer? And why outside? What if it rains?
Comment from #puppiesbeatstress on Apr 29 2014

There will be eight dogs, so we needed more space - the National Weather Service has predicted a sunny day with a 10% chance of rain.  This is our trial run - if it goes well we may be able to expand the canine visit next year. UPDATE: the dogs have agreed to visit for two hours - they will be here from noon - 2pm.

Answered by Lisabeth Chabot, College Librarian

When will the library move away from microform? I am flustered by how many articles are only accessible via this out-of-date, inconvenient format.
Comment from Anonymous on Apr 29 2014

Much of the material in microformat has not been digitized.  Publishers need to see a market for these materials before they undertake digitization costs.
The only title the Library currently receives on microfilm is the Ithaca Journal newspaper, as online coverage is very limited.  If you need assistance with the microformat reader/printer please ask at the Circulation Desk - note you can save images to a flash drive.

Answered by Lisabeth Chabot, College Librarian

The Music Library needs more electronic and trip hop. (i.e. Nightmares on Wax, Wax Tailor, Chet Faker, DJ Shadow, etc.)
Comment from Anonymous on Apr 28 2014

Thanks for the suggestion!  Please submit some album titles using the Recommend a Purchase form.

Answered by Kristina Shanton, Music Librarian

We need a coffee vending machine!!! :)
Comment from Suggestion box on Apr 28 2014

Thank you for your suggestion.
There are no plans to install a coffee vending machine at this time. However, the Library cafe will have expanded hours for the last week of classes and finals week:
Monday April 28th - Thursday May 1st - 9 am - midnight
Friday May 2nd - Sunday May 4th - 10 am - midnight
Monday May 5th - Thursday May 8th - 9 am -midnight
Friday May 9th - 9 am - 10 pm

Answered by Ben Hogben, Access Services Manager

Could you prevent the computers from shutting down after they've been idol? It's happened to me a couple of times, that I'll have work on there and then I leave to tutor someone for an hour or so, and I come back and I lose all my progress. I understand the move to save electricity, but could there be a way that satisfies both parties? Thank you.
Comment from Anonymous on Apr 27 2014

Library computers shut down after 60 minutes of inactivity to conserve energy.
If you need to leave the computer in the middle of a project, consider saving your work to a flash drive (available for loan at the Circulation Desk), Google drive or Dropbox.

Answered by Ben Hogben, Access Services Manager

Probably has nothing to do with the library's staff itself, but there needs to be better supervision of the cafe cart staff. I shouldn't have to draw a worker's attention away from their laptop and headphones just to order a coffee, and I shouldn't have coffee with more grounds than water when I'm paying $2 for a cuppa.
Comment from Anonymous on Apr 26 2014

Thanks for the information - we will pass it along to Dining Services.

Answered by Lisabeth Chabot, College Librarian

The library should consider selling some office supplies. It would be nice to come to the library and buy a pack of index cards, pens and even binders, as opposed to wainting fo the bookstore to open. Also, if I am researching something in the library, I dont want to have to stop to go buy index cards, when I can just buy them here.
Comment from Anonymous on Apr 22 2014

Thank you for your suggestion.

The Library is not set-up to sell taxable merchandise.

We do, however, have markers, scissors, tape, rulers, etc. for loan from the Circulation Desk.Here is a video with more information.
We also loan technology-related equipment such as chargers, head phones, a wireless keyboard, web cams, and more.

Answered by Ben Hogben, Access Services Manager

From what I understand the doors on the 3rd floor by the music desk are locked at 10pm because no one is there to monitor them after this time. Would it ever be possible to keep this entrance open, in correlation with Whalen hours, perhaps by implementing a system that would lock the doors in the event the alarm were to go off?
Comment from Anonymous on Apr 20 2014

Thank you for your suggestion.

The current security gate is stand-alone and does not have the capability of locking a building door; there is no electronic alarm on the exit door.
 

Answered by Ben Hogben, Access Services Manager

Is the cafe going to be open on Sunday given that it is Easter?
Comment from Anonymous on Apr 18 2014

Thank you for your question.

The Library cafe will be closed Saturday April 19th, and open Sunday April 20th from 5 pm - midnight.

Library hours remain the same.

Answered by Ben Hogben, Access Services Manager

The library should consider lending out chargers for tablets, phones, and laptops. Is this something we can look into? Thanks for all you do!
Comment from Anonymous on Apr 15 2014

Thank you for your comment.
The Library Circulation Desk has Android/flip phone, Dell laptop, iPhone4, iPhone5, iPad, iPod, chargers for 6 hour loan; either USB or 110 volt.

Answered by Ben Hogben, Access Services Manager

What do you think of pop-ups? cute? not bad? annoying? ANNOYING
Comment from harried student on Apr 15 2014

Duly noted. The pop-up is gone.

Answered by Ron Gilmour, Web Services Librarian

More ventilation would be great. It gets so stuffy when there are lots of people.
Comment from Anonymous on Apr 09 2014

Please note the previous Talkback post.  This is a perennial problem for us and our HVAC techncians are making every effort to keep all campus buildings comfortable. 

Answered by John Birk, Collections and Facility Supervisor

Turn the heat down. No one likes to sweat & study!
Comment from Suggestion box on Apr 07 2014

While it is finally warming up outside, we may continue to see a wide change in temperatures. The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the heat based on the daily variance in outside temperature.  

From Facilities:
Virtually all of our buildings are heated by large, commercial-size boilers and cooled by chiller units that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.  

They will soon begin the process of converting heated water in the piping system to chilled water.   We expect that Gannett Center will slowly cool down over the next few weeks.   We will share your feedback with Facilities.

 

 

Answered by John Birk, Collections and Facility Supervisor

I also agree that the coffee cart should be open earlier. Even if there's just a swipe your ID station and only plain coffee available. Thanks!
Comment from Anonymous on Apr 04 2014

Dining Services is extending their beverage service and will run a “Grab-And-Go” lunch service on trial basis for the rest of the semester at the following days and times:

 

  • Grab and Go hours of operation
    • Monday through Friday (April 14th through May 9th)
    • 11:30am – 12:30pm
  • Library Café hours extended hours of operation
    • Sunday April 13th
      • 4:00pm – 12:00am
    • Monday April 14th through Thursday April 17th
      • 11:00am – 12:00am
    • Friday April 18th
      • 11:00am – 5:00pm
    • Sunday April 19th through Thursday April 25th
      • 11:00am – 12:00pm
    • Friday April 25th
      • 11:00am – 5:00pm
    • Saturday April 26th
      • 11:00am – 10:00pm
    • Sunday April 27th – Thursday May 1st
      • 9:00am – 12:00am
    • Friday May 2nd – Saturday May 3rd
      • 10:00am – 10:00pm
    • Sunday May 5th
      • 10:00am – 1:00am
    • Monday May 6th – Thursday May 8th
      • 9:00am – 1:00am
    • Friday May 9th
      • 9:00am – 10:00pm

Answered by Lisabeth Chabot, College Librarian

coffee is necessary at any time of day, especially morning! also, of all places there should really be a cigarette box by the main entrance of the library. the ground is covered in butts.
Comment from Anonymous on Apr 03 2014

Dining services is considering additional services.   We strongly agree on the need for a cigarette receptacle and daily maintenance have a request into Facilities.

Answered by Lisabeth Chabot, College Librarian

I just read a tip on Salon.com how to get free ebooks -- check your library. It's true, but could we have some current fiction included?
Comment from Steff on Apr 02 2014

Currently our primary ebook platform is ebrary, and that collection has little or no popular fiction. Tompkins County Public Library, however, has popular ebooks available for download in a variety of formats and IC students may apply for library cards.

We are investigating the possibility of transitioning from our current audiobook service to a downloadable ebook collection.

 

Answered by Lisabeth Chabot, College Librarian

It would be great if we had a cleaning station or some sort of cleaning wipes to use when sitting down to a computer. Often the keyboards are sticky and the tables are gross from food, making the computers less appealing to use. Also, I am huge user of the second floor computers by the windows and the new chairs are awesome, so thank you!
Comment from Josh Sacks on Mar 30 2014

Josh:

Thanks for you suggestion - we will explore cleaning options with Facilities.  We will also have student staff clean computer keyboards once a week for the rest of the semester.

We are pleased that you like the new chairs - they will be easy to keep clean and the casters make them easy to move when cleaning the surrounding area!

Answered by Lisabeth Chabot, College Librarian

Why is the custodian vacuuming on the 4th floor at 11 AM? Isn't this the "quiet study" floor? Can the library staff please do something about this?
Comment from Anonymous on Mar 26 2014

We are operating under a temporary housekeeping schedule due to a medical leave for our regular housekeeping staff.   We will contact the Office of Facilities to pass along your feedback.  We have also proposed a cleaning schedule that should minimally impact our users.

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. When people come to study early in the morning they would love a hot fresh cup of coffee. I also do not like the automatic staplers.
Comment from Sarah Guarino on Mar 26 2014

Sarah:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

We have found that a heavy duty stapler is required due to the volume of printing; other brands of electric and non-electric staplers do not hold up under constant use.

 


 

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. They could open at 8am because people want coffee in the morning and close during the lunch hours. Then reopen again at 4pm.
Comment from Chad McClelland on Mar 26 2014

Chad:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

Answered by Lisabeth Chabot, College Librarian

There's an unknown substance on my keyboard! How often to these suckers get cleaned??
Comment from Anonymous on Mar 17 2014

Keyboards are cleaned once per semester.

If you find a keyboard that is unusually dirty, please report it to the staff at the Circulation Desk. Thank you.

Update: computer keyboards were cleaned Tuesday March 18.

Answered by Ben Hogben, Access Services Manager

I really think there should be a sushi bar in the library. Sushi isn't messy and it would definitely add to the ambiance. It's healthy and it would make this library so unique compared to other colleges.
Comment from Anonymous on Mar 07 2014

Food service across the College is determined by Dining Services in conjunction with the local department - in this case the Library.   The current beverage service is sustainable in terms of required space, refrigeration, storage, staffing, revenue generated and hours of operation.   The Library focuses on providing research and study space, services, and resources.

Answered by Lisabeth Chabot, College Librarian

I am kind of frustrated with the recall process - I had a book recalled, I returned it, and put in my own recall request to continue using it - I have never received an e-mail saying it is in, but the system says it is available. I filled out a not on shelf form, but what is the normal procedure for where recalled books are stored so that I can ask the circulation desk to check there? I am frustrated that I am losing more time with this book because of an oversight or computer glitch.
Comment from Anonymous on Mar 06 2014

Books can be recalled if they are checked out to another person. Once recalled, this changes the due date to three weeks, or the original due date, whichever occurs first.

Once a recalled book is returned and checked out to the requesting patron, it can then be recalled by the next person; the due date is three weeks from the check-out time.

When a recalled book is returned, the requesting patron receives an e-mail stating that the book/score is available for pick-up at the Circulation Desk.

To speak to a library staff person regarding a specific recall, call 274-1689.

Answered by Ben Hogben, Access Services Manager

Huge kudos to the ITS and circulation desk student employees last night. At one point, both printers were down, but they kept their cool and calmly redirected students to other printing labs and were professional despite the hordes of frustrated students.
Comment from UpAllNight on Mar 06 2014

Thank you for your comments.

We will forward to the Wednesday evening ITS and Library student employees.
 

Answered by Ben Hogben, Access Services Manager

If you are going to send due reminders, please send them the day before they are due rather than the day of. Thank you.
Comment from Anonymous on Mar 02 2014

Thank you for your suggestion.  We have tweaked our circulation system and you should now receive them in advance of the due date.

Answered by Kelly Merritt, Multimedia Resources Manager

Please get more mac chargers!! A lot of peoples are breaking and it would be really nice to have a place where I could charge my computer!
Comment from Sienna on Feb 25 2014

Thank you for your suggestion.

Library Mac chargers are very popular and need replacing often due to wear and tear.
The Circulation Desk offers a text-messaging service to let users know when a Mac charger is available.

Answered by Ben Hogben, Access Services Manager

The amount of people talking on their phones in the library is ridiculous. Whenever I'm in the cubicles on the third floor there is someone who is having an obnoxious conversation.
Comment from Ryan on Feb 21 2014

It's the busy time of the semester again, and the Library does get a little noisy. Try asking the cell-phone user to move to one of the stairwells. Another option is to check out a laptop and go up to the fourth or fifth floor. These are designated quiet floors.

Answered by Ron Gilmour, Web Services Librarian

Is there a bulletin board or space in the library where student organizations can post fliers and advertisements?
Comment from ShowOff on Feb 20 2014

There are no public bulletin boards in the Library.  The Library uses its website to promote campus events that have links to our resources and services.  For more information see our Marketing and Advertising Policy.

Answered by Lisabeth Chabot, College Librarian

Just wanted to let everybody at the library know - I consider all of you my valentine. Thanks for all you do!
Comment from ICLibraryLover on Feb 14 2014

You are most welcome!   

Answered by Lisabeth Chabot, College Librarian

Install Google Drive app on the iPads please.
Comment from Suggestion box on Feb 12 2014

We're currently not able to offer apps that require user account information. Our iPads are managed differently from laptops, which revert back to an established image upon restart. Technologies are always changing, so we'll keep an eye out for a way we can offer more apps in the future.

Answered by Dan Taylor, Library Technology Specialist

The grammy nominations resource for music is awesome, thanks for posting
Comment from Cedrick on Feb 09 2014

Cedrick:  Thanks for the positive feedback - enjoy!

Answered by Lisabeth Chabot, College Librarian

A professor suggested I use GeoBase, but I can't find it.
Comment from environmental studies major on Jan 31 2014

The Library does not subscribe to Geobase, a database that provides short article abstracts.  The ScienceDirect database covers much of the same content and has full-text articles.

Answered by Lisabeth Chabot, College Librarian

Quick question - any particular reason why the favicon for the Ithaca Library website is the same design as the air vents in the library? Were the air vents a design inspiration for the website? Was the website a design inspiration for the air vents? Was this intentional or just a happy coincidence? Either way, MIND BLOWN.
Comment from Anonymous on Jan 31 2014

How perceptive!  Yes, the Frank Lloyd Wright inspired air vent details were the inspiration for the favicon.

Answered by Lisabeth Chabot, College Librarian

I think there should be some kind of poster by the three big color printer that gives clear instructions about how to print and scan and pay and everything.
Comment from Anonymous on Jan 29 2014

Thanks for the great suggestion!  We will work out the details and post user-friendly information.

In the mean-time, staff at the Circulation Desk can assist you with your copying/printing/scanning questions.

Answered by Lisabeth Chabot, College Librarian

Is there a way to send documents to the library printers from our own laptops? If not, can the library look into this?
Comment from Anonymous on Jan 23 2014

Unfortunately, there is no way to do this at the present time. The library printers are part of the campus-wide printing system managed by ITS. ITS is gathering data in preparation for implementing a print management system by Fall 2014. One of the objectives of this project is to provide printing from personal devices.

Answered by Lisabeth Chabot, College Librarian

How many times can a student renew an item?
Comment from Anonymous on Jan 09 2014

Students may renew library-owned books, music scores and multimedia materials twice if the item has not been recalled.  Each loan period is 1/2 a semester, so a student who renews an item twice will be able to borrow the item for 1.5 semesters.

If an item has been renewed twice and is still needed, please contact staff at either the Circulation or Multimedia Services Desk.

See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Is it true that the Library is eliminating fines?
Comment from Anonymous on Jan 09 2014

The Library will no longer charge students overdue fines for library-owned books, music scores and laptops.



Overdue fines will be charged for:
*Interlibrary Loan items
*Multimedia items
*Recalled and Special Permission items

All items not returned within fourteen days of their due date are charged the replacement cost; hourly loan items, such as laptops, are billed one-day after their due dates. The replacement cost is waived if the item is returned within thirty days. After that time, charges are sent to the Office of Student Financial Services and are non-refundable.  See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Is there a reason there are no desktops on the 4th and 5th floors? I much prefer to work on a desktop, but the 2nd and 3rd floors are too noisy for me.
Comment from Anonymous on Dec 20 2013

The 4th and 5th floors have almost no ethernet ports and few electric outlets, as none were added when the library was renovated in 2001.  With the advent of wireless connecitivity and the continuing increase in the use of personal wireless devices, the College is focused on upgrading the wireless network rather than the wired infrastructure.

If you are seeking less of a din, check out the Digital Media Lab for your desktop needs. It tends to be a little less vigorous on the group study front. The carrels in the Multimedia Listening Area can also be an out-of-the-way place for individual work.

Answered by Lisabeth Chabot, College Librarian

I know the library isn't typically this busy (as it is during finals week) but I was wondering if it would be at all feasible to put more study corrals in in the hallway with the bathrooms on the fifth floor? Thanks so much to all of the employees and staff who are working during finals week and to accommodate the extra hours. You guys are great!! Thanks!
Comment from Tom on Dec 15 2013

Tom:

The fifth floor hallway cannot be furnished as it is necessary to provide an unobstructed exit in case of an emergency such as a fire.  

Answered by Lisabeth Chabot, College Librarian

Can the Library loan out digital drawing tablets?
Comment from Suggestion box on Dec 09 2013

Thanks for your suggestion. Every year, we gather up a list of technology items we'd like to offer for lending. We'll add graphic tablets to the list for consideration.

Answered by Dan Taylor, Library Technology Specialist

What resources are available outside of direct use of the research help desk? How do I find more resources for research? There should be some kind of organized program or guide on research (in general)... The library does so much to facilitate student success; however, I feel like as students we are lacking guidance and knowledge regarding the extent of the library's resources. For example, I was just shown CQ Research (database) by a library employee. I am senior now though and I wish I had known about this sooner.
Comment from Tom on Dec 08 2013

Tom:

Your comments highlight the major challenges faced by all academic libraries - connecting individual students to the best resources for a specific assignment and enhancing student research skill development across the curriculum.   The library has built many resources and services to assist our users.   We have subject guides, course guides, database tutorials, and provide research instruction sessions for many classes.  We also introduce first year students to our resources and services via the Ithaca Seminars.   We continue to work with faculty to integrate research skill development activities into courses and academic majors.   We find point-of-need interactions to be the most effective - i.e. a student has a specific information need and interacts with a librarian - online or in person.   The online subject (academic majors) and course guides will also direct you to the most relevant resources. 

See also our Writing and Citing page which provides guidance on several aspects of the research process - scholarly articles, topic selection, advanced searching, evaluating websites, etc.    

Answered by Lisabeth Chabot, College Librarian

Would it be possible for the door between Whalen and the library to stay open later than 10pm?
Comment from Anonymous on Dec 06 2013

The door is locked at 10 pm for security purposes, as the Music Center Desk is not staffed after this time.

Answered by Lisabeth Chabot, College Librarian

Why has the Library put up a large sculpture outside the Center for Faculty excellence representing the adoration of the baby Jesus by the Magi? Is the Library promoting the Christian faith?
Comment from Anonymous on Dec 05 2013

The plaster casts on display throughout the Library come from a collection which is on long-term loan to the Art History Department from the Metropolitan Museum of Art.   The objects are displayed to provide students with the opportunity to study sculpture pieces in the round, to get a sense of their size and texture, and to participate in the cleaning and conservation of objects.  Students in Art History classes also research and write analytical papers about the casts.  

Answered by Lisabeth Chabot, College Librarian

I'm loving all of the great new changes to the library this year like the new 24/5 hours and the cafe! While you're on a roll, is there any chance we can make a gender neutral bathroom happen?
Comment from Anonymous on Dec 04 2013

The Office of Facilities has this project on their list - it should be completed by the end of the semester.  The restrooms on the 5th floor will be converted to gender-neutral.

Answered by Lisabeth Chabot, College Librarian

I am trying to access the databases and my wireless is working fine, but whenever I click a link to actually get into the database, it won't load. I can't get to the login page (netpass login) either. I haven't had any trouble in the past. Thank you!
Comment from Anonymous on Dec 02 2013

Please contact Calida Barboza ([email protected]) or use this form. This will allow us to work with you individually to solve the problem. Also, if you're using Internet Explorer, you might try a different browser.

Answered by Ron Gilmour, Web Services Librarian

Hi guys! I so appreciate everything that you have done for us, and how receptive you are to our feedback. I have a request: could we get a subscription to Nature, in addition to Cell? It would make research so much easier! Thank you!
Comment from Maegan Pollard on Nov 30 2013

Hi Maegan! We maintain subscriptions to both of these journals. You can access Nature here and Cell here. You will need to log in with your IC netID and password.

The links given above are for access to the newest articles from each journal. You can see our complete holdings (print and online) for these and any other journals by searching in the "journals" tab on the Library home page:

Answered by Ron Gilmour, Web Services Librarian

There should be a gender-neutral bathroom in the library!
Comment from Sienna on Nov 21 2013

Sienna:

The bathrooms on the 5th floor will be converted to gender-neutral.   The Facilities Office will complete the conversion and install new door locks and signage over the Winter break.

Answered by Lisabeth Chabot, College Librarian

Hi, I just wanted to thank you all for doing this talkback things. I think it's really great and I love that there is communication between the students and the staff. Again, thank you for your hard work!
Comment from Yukino on Nov 21 2013

Yukino:

Thanks for such positive feedback.  Together we make the Library a better place for enhancing learning and teaching.

Answered by Lisabeth Chabot, College Librarian

I love the Digital Media Lab, but the chairs at the four Macs in there aren't high enough for the counters. I'm tall, but even so, I'm typing at chest height. Any chance we can swap out these chairs for ones with adjustable height?
Comment from Timothy on Nov 20 2013

Thanks for the feedback.  As the Lab was created when ITS offices were relocated, the iMacs are sitting on pre-existing counters. We will contact the manufacturer of the chairs to see if we can purchase extensions for the chair legs in order to raise their height.  We will also look into installing keyboard trays.

Answered by Lisabeth Chabot, College Librarian

I'm trying to access ebrary on a library computer, though when I log in, the browser just flashes/freezes. Suggestions?
Comment from Anonymous on Nov 19 2013

Thank you for your question.

This is a problem that we see when using Internet Explorer on a Library computer.
Please use Chrome or Firefox instead, or feel free to ask for assistance at either the Research Help or Circulation Desks.

Answered by Ben Hogben, Access Services Manager

Is there any way to move the SEARCH button on the catalog search screens. It's annoying that it's not right there and you have to scroll all over to find it.
Comment from frustrated searcher on Nov 15 2013

I'm not sure what screen you're referring to. If you have time, drop me an e-mail at [email protected] and we can discuss. A screen shot would be great!

Answered by Ron Gilmour, Web Services Librarian

What is the easiest way to share Zotero libraries to faculty who don't have a Zotero account?
Comment from Mark on Nov 14 2013

It depends what you mean by "share." If you want someone to be able to see your library "live" (i.e., be able to see when you add new items), then that person would need to get a Zotero account.

If you just want someone to have the contents of your library as it is now, you could export your library (under the gear icon) in a format such as BibTeX or RIS and send that file to your colleagues. These formats can be imported by most reference management systems (Mendeley, EndNote, etc.)

Answered by Ron Gilmour, Web Services Librarian

I can't seem to find a place to browse for audio CDs. Am I missing something?
Comment from MC on Nov 13 2013

It is challenging to browse the more than 30,000 CDs in the Library's collection. 
 
You can search for CDs by subject - for example, try typing in "Heavy Metal" or "Chamber Music" or "Jazz", etc., as a Subject Search.   
 
Here's a quick demo
 
For additional assistance, please stop by the Music Center desk. 
 

Answered by Lisabeth Chabot, College Librarian

The sensor alarm on the third floor near the boys bathroom is going off randomly every few minutes, even with no one around.
Comment from Anonymous on Nov 10 2013

Thanks for your comment. We believe that you are referring to the exit gate sensor. We have made adjustments to the gate which should stop the alarm from randomly sounding. 

 

 

Answered by Lisabeth Chabot, College Librarian

Would it be possible to post the temperature inside the library online? I never know how to dress before I get here
Comment from Anonymous on Nov 10 2013

Unfortunately, there is no uniform temperature throughout the library.  Internal spaces tend to be more climate controlled (cool in summer, warm in winter) than those along the walls, and temperatures vary on the North side vs. the South side of the building.  The building's climate is controlled by a central system that is housed elsewhere on campus - we must contact the Facilities Office when necessary.  

Answered by John Birk, Collections and Facility Supervisor

Just curious. Is there anybody in the library at 4 am?
Comment from early to bed on Nov 01 2013

Yes, there are users in the Library during overnight hours. In fact, approximately 40 - 60 people are here between 2 am - 7:30 am. 

One user recently commented that the Library is a quiet place to study during the overnight hours when other areas might not be as quiet.

 

Answered by Ben Hogben, Access Services Manager

Digging the new mobile website, with the slide-out sitemap! It works great! Good job, Ron.
Comment from Dante on Nov 01 2013

Dante:

We agree that Ron Gilmour, Web Services Librarian, has done an excellent job in creating a responsive mobile site! 

Answered by Lisabeth Chabot, College Librarian

Can a student reserve a DVD now to check out for over THanksgiving break? I want to make sure its available.
Comment from Senior on Oct 27 2013

Unfortunately, patrons can only place holds on materials that are currently checked out and the Library only holds multimedia materials scheduled for classroom use. 

However, you can check out the DVD as early as November 15 and renew the item when it is due on November 22.  The DVD would then be due when break ends on December 1. 

The only caveat being that you will not be able to renew if the item is recalled by another patron.

Answered by Kelly Merritt, Multimedia Resources Manager

how do I use Zotero's Syncing?
Comment from Anonymous on Oct 24 2013

First, make sure that you have created an account at zotero.org. Then go into the "preferences" settings in your Zotero client (it's under the gear icon). Under "Sync," enter the username and password for your Zotero account. (You'll also want to make sure the "Sync automatically" box is checked.) Now click on the green curved arrow icon in the Zotero client to sync your library.


If you're using Zotero on multiple computers, you'll need to go through these steps on each one. In other words, each instance of the client software must know what account it should link to.

Zotero's preferences pane

Answered by Ron Gilmour, Web Services Librarian

How come MRI+ is no longer listed under the Ithaca College databases? I know that many IMC students use it for the MediaMarket Reporter.
Comment from Courtney on Oct 23 2013

Access to MRI+ is available to IC users directly from the MRI website through December 31, 2013.  Due to changes in the Ithaca College email system, which MRI+ uses for authentication, we are unable to continue the current contract when it expires.  We have initiated a subscription to the Simmons OneView database which was to be active and implemented this Fall.  There were unexpected connection issues from Simmons that caused the database to be inaccessible through the first block of the semester.  Under the circumstances MRI+ has been restored to the IMC research guide.  Contact Cathy Michael, your liaison librarian for more information.

Answered by Lisabeth Chabot, College Librarian

love the large selection of movies!
Comment from Anonymous on Oct 23 2013

Thanks for the positive feedback.  Check the new title list to view our latest acquisitions.

Answered by Lisabeth Chabot, College Librarian

where are the library faqs? were they taken away?
Comment from Anonymous on Oct 21 2013

Not at all. They just wandered off for a bit. They're back in their appointed place.

Answered by Ron Gilmour, Web Services Librarian

As someone with a laptop running windows 7 the past 2 years have been a nightmare. Why don't I get wi-fi in the library?
Comment from Suggestion box on Oct 16 2013

If you are running a 64-bit machine, you will be unable to connect to IC Airnet-Secure. Check out this annoucement from ITS in Intercom.

In addition, please contact the ITS Helpdesk if you are unable to connect to the wireless system anywhere on campus, including the Library (the wired and wireless infrastructure of our building is managed and serviced by ITS). They have a wireless problem form to help out with these issues.

Aside from the residence halls, ITS manages the campus network, including the Library's wired and wireless system.

Answered by Dan Taylor, Library Technology Specialist

I've been having problems with the database for a while now- pdfs simply do not load on my computer and this makes doing assignments virtually impossible.
Comment from Anonymous on Oct 15 2013

Please contact Calida Barboza and provide her with the name of the specific database with which you are having problems.  We can then troubleshoot with the database vendor as necessary.

Answered by Lisabeth Chabot, College Librarian

Would it be possible for the Library to designate a gender neutral bathroom? The closest is East Tower or Campus Center.
Comment from Anonymous on Oct 15 2013

We will contact the Office of Human Resources to determine the College process for reviewing your request.  

Answered by Lisabeth Chabot, College Librarian

The ongoing difficulty with the wireless internet is very frustrating. A group of 6 of us met in the Library this past Sunday (10/13) and could not complete our project because we were getting repeatedly disconnected. We tried restarting our computers and using all the various networks, but could only connect for a few minutes at a time (those of us that could connect). How are we supposed to do our work when McDonald's has a better wifi connection than Ithaca College!? We were seated on the 3rd floor near the music reference desk.
Comment from Matt on Oct 14 2013

We have been instructed to tell our users to report issues with the wireless network to Information Technology Services. You can do so by calling 274-1000 or emailing the ITS Help Desk.  ITS is collecting this information as they work to resolve wireless issues.  Please email your comments to them.

 

Answered by Lisabeth Chabot, College Librarian

Could the Sears, Roebuck catalogs become part of your collection? They are so useful for costume fashion history research and I can't find them in the catalog.
Comment from Suggestion box on Oct 14 2013

The Sears catalogs from 1896-1993 have been digitized and are searchable in the Ancestry Library Edition Database (listed under "A" on the database list). In the database, use the drop-down menu under "Search" to select Card Catalog. 


On the next screen, use the title box and enter "Sears". 

On the next screen type in your subject, for example "hats" and select a year of publication.  
 

Clicking on a citation in the results list brings up the full image from that Sears catalog.   

Note:  Per the vendor's license restrictions, this database is only available on-campus.

Answered by Lisabeth Chabot, College Librarian

Please keep the coffee area open past 8am -- that's when I need it the most! I don't get in to study until after 8. Maybe 9 or 10?
Comment from Anonymous on Oct 14 2013

Dining Services opens most of their campus services by 7:30 a.m. - the trial service in the Library is designed to provide coffee, etc. before the other locations open.   That said, we are collecting all feedback as we determine the hours of service that may be provided in the future, so thanks for sharing your thoughts.

Answered by Lisabeth Chabot, College Librarian

I wish the cafe in the library would stay all year long!!!
Comment from Alyssa on Oct 13 2013

Future operations of the cafe service will be determined by the use that it sees during our pilot collaboration.  We encourage students to demonstrate their interest by making purchases.

Answered by Lisabeth Chabot, College Librarian

The library sure looks different from the way I remember it. No card catalog. Food an drink allowed??? Still buzzing, though -- never was quiet here. And I'm glad there are still friendly faces.
Comment from alum on Oct 11 2013

I am not sure that the current generation of students has ever used a card catalog!  So glad you stopped by Alumni Weekend.

Answered by Lisabeth Chabot, College Librarian

Search list of CD's by genre available on the website!!
Comment from Anonymous on Oct 08 2013

It can be difficult to search by genre -- depending on what keywords you've been putting into the catalog.

You can search for CDs by subject, but they're pretty broad. Try typing in "Rock music" or "Popular Music" or "Jazz", etc., and then make sure you've selected a subject search.  Often these styles are broken down by decade.

Here's a quick demo

If you're looking for a particular style of music, please let us know at the Music Center desk -- we can help you find it.

Answered by Kristina Shanton, Music Librarian

319 is too hot
Comment from Anonymous on Oct 03 2013

Due to the unseasonably warm weather we are experiencing, the entire facility is a bit warm. As is typical with this time of year, there can be a wide change in outside air temperatures.  

The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the air based on the daily variance in outside temperature.  

We expect the Library building to slowly cool down as the outdoor temperatures moderate.

 

Answered by Lisabeth Chabot, College Librarian

There should be a Starbucks in the library that is open 24/5
Comment from Anonymous on Oct 03 2013

We are currently exploring a beverage service in the Library in collaboration with Dining Services.  As in the past, we will partner with them to provide coffee and light snacks during Midterms week.  We will also conduct a survey during that week to gauge user interest in expanding services in the future.

Answered by Lisabeth Chabot, College Librarian

Any chance we can get some USB to Lightning connectors for iPhone 5 and up? They would be a huge help. Thanks for all of the tech supplies you do have at the main desk - super helpful!
Comment from Anonymous on Oct 01 2013

Thanks for the suggestion - we will purchase a few and have them available for borrowing at the Main Desk.  

Answered by Lisabeth Chabot, College Librarian

The computer's keyboards in the 3rd floor of library very bad.
Comment from Anonymous on Oct 01 2013

Thanks for the feedback - please reply directly to Ben Hogben/Circulation Desk and let him know of the specific location of the problematic keyboards.  We will then follow up with ITS.

Answered by Lisabeth Chabot, College Librarian

You should consider having a cigarette box outside the upper level. There's always a lot of cigarette butts everywhere.
Comment from Anonymous on Sep 30 2013

We have relocated a cigarette box from elsewhere on campus.  It is next to the outside benches.  We encourage smokers to use this receptacle. 

Answered by Lisabeth Chabot, College Librarian

This is an awesome website! Good work guys!
Comment from Anonymous on Sep 25 2013

Thanks for such positive feedback!  

Answered by Lisabeth Chabot, College Librarian

Andreas at the Research Help Desk assisted me with directional information in a most patient, pleasing and proficient manner. Fyiane Nsilo- Swai, Natural Science Librarian, was also very proficient and patient in her assistance.
Comment from Anonymous on Sep 23 2013

Thanks for the positive feedback - we will be sure to pass along your comments to Andreas and Fyiane.

Answered by Lisabeth Chabot, College Librarian

I am having trouble getting to library databases on my laptop. Any advice?
Comment from Anonymous on Sep 16 2013

Thanks for your question.  If you are having trouble accessing our databases, it may be the result of the on-campus wireless service you are trying to use. Library databases are not accessible from IC Airnet. ITS recommends that students use MyResNet and staff & faculty use IC AirNet Secure.    All students (living on or off-campus) should register for MyResNet at no charge.   

Answered by Lisabeth Chabot, College Librarian

As a freshman, I am mortified to ask a question. But the people at the Music desk have been nothing but kind and helpful! Thank you!
Comment from Anonymous on Sep 15 2013

Please ask!  We are here to support student success! 

Answered by Lisabeth Chabot, College Librarian

Very interactive and helpful site. E-books will be helpful in the future as well as the citing resource center.
Comment from Melissa Arnp on Sep 13 2013

Thanks for the positive feedback, Melissa.  The ebook collection continues to increase in use and we know that citing sources can be a challenging task!

Answered by Lisabeth Chabot, College Librarian

It just took 15 minutes to send an e-mail using ICAirnet with a library laptop. Do you know when it will be fixed?
Comment from student on Sep 09 2013

According to ITS, the IC AirNet wireless network has reached its saturation point.  See this ITS posting on IC's Intercom.  ITS recommends that students use MyResNet for wireless access as it can handle additional traffic.  Students (on-campus and those living off-campus) can register for MyResNet at no charge.  

Answered by Dan Taylor, Library Technology Specialist

The wireless connection isn't working for me in the library.
Comment from Anonymous on Sep 08 2013

As of December 2014, the number of wireless access points in the Library has been tripled. Anecdotal evidence shows a vast improvement in wireless connectivity. If you continue to experience problems, please report them the ITS Help Desk using the Wireless Problems form.

Answered by Lisabeth Chabot, College Librarian

More current literature please.
Comment from Anonymous on Sep 06 2013

We maintain a revolving collection of current literature that is shelved in the stack range in front of the circulation desk on the main floor.  If there are authors/titles you would like to recommend, please complete our Recommend a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

Love the website! Just saying! Very professional and easy to use.
Comment from Anonymous on Sep 04 2013

Thanks so much for the positive feedback.  Our primary goal is enhance discovery of our services and resources. 

Answered by Lisabeth Chabot, College Librarian

It's impossible to use the Wifi continuously on the fifth floor. I have tried several locations on the fifth floor quiet study area and tried both My-ResNet and ICAirnet but the Wifi disconnects frequently or it is not possible to connect to the Wifi most of the times. It is really annoying and it's extremely hard to do school work which requires the internet (e.g. Sakai, research for papers, etc.). Could you please fix the connection issues?
Comment from Anonymous on Sep 03 2013

ITS is aware of wireless network issues on the 5th floor and on the campus in general. They have made some adjustments to the network nodes, which unfortunately do not seem to alleviated the connectivity problems.   Please report any problems to the ITS Help Desk at 607-274-1000 or [email protected]

 

Answered by Lisabeth Chabot, College Librarian

Is it possible to suggest some titles of books for the library to order if you are a student?
Comment from Anonymous on Sep 03 2013

We welcome your suggestions - please complete the online Request a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

Kudos to the printer assistant who was working behind the desk this afternoon! I was printing material and he went out of his way to make sure that I received the rest when I thought I was finished.
Comment from Anonymous on Aug 29 2013

Thanks for such positive feedback!  It's a very hectic time at the Tech Help Station.

Answered by Lisabeth Chabot, College Librarian

I'm working on a library computer and it defaults to the CHS printer. Shouldn't it be the library?
Comment from anonymous on Aug 29 2013

Thank you for your question.

The Library desktop computers are now auto-login, which means that when users are done with their work, it is important to shut down the computer and not log-off.

When the computer is powered on, it will log-in automatically and set the Library printer as default.

Answered by Ben Hogben, Access Services Manager

What kind of online subscriptions do IC students have access to? For example, I'm looking for a specific essay written by David Foster Wallace and published by the New Yorker, but it looks like we don't have an online subscription. Where DO we have subscriptions, if anywhere?
Comment from Anonymous on Aug 01 2013

You can search the journal titles available by clicking on the "journals" link on the library website. See the link in the top left-hand corner.


Type in "New Yorker" in the search box.  Select the Proquest database and enter your Netpass information.  Use the Advanced Search option and enter DFW as the author.  


There are three essays listed—one of the essays should be the one you would like to read. The essays predate online full-text access so you will need to look at the bound print volumes on the 4th floor.

Answered by Lisabeth Chabot, College Librarian

Last Spring there was an announcement about implementing a College-Wide Print Management solution. What is the status of this project?
Comment from Anonymous on Jul 31 2013

A pilot installation of the GoPrint system will be set up in selected locations (such as Friends 110) for the Fall 2013 semester - the Library is scheduled to be brought on board on September 3rd.  Please shut down when you are done with your session.  Print jobs remain in the GoPrint queue for 2 hours and are then deleted.

During the pilot phase of the project, usage data will be collected in order to determine appropriate print allowances for students.   Once decided, the allowances will be put into place effective Summer 2014.

 

Answered by Lisabeth Chabot, College Librarian

Do you have any popular books I can access using my kindle app or overdrive app for my iPad? Thank you
Comment from A Reader on Jul 21 2013

Right now our only ebook platform is ebrary, and that collection has little or no popular fiction. Tompkins County Public Library, however, has popular ebooks available for download in a variety of formats.

Answered by Ron Gilmour, Web Services Librarian

At the end of Spring semester the library began closing with public safety officers making rounds. I have a friend with PTSD triggered in part by officers/those in uniform. When patrol started, he was forced to leave the library early to prevent disruption. Will the public safety patrol continue in the Fall?
Comment from Anon on Jul 14 2013

With the extended schedule that we are implementing this semester, Public Safety will continue to make rounds in order to ensure the safety and security of the Library facility.  We will also continue to partner with Public Safety, as some library users disregarded the requests of our Student Managers, as they make rounds at closing times on Friday and Saturday evenings.   
 

Answered by Lisabeth Chabot, College Librarian

Personal notebook computers are unable to access the databases. In addition, both the secure and ICAirnet are very spotty. These issues severely impair my workflow and concentration. Thank you!
Comment from Anonymous on Jul 11 2013

Thanks for getting in touch. We're aware of the database connection problem and are actively working with ITS to get it resolved. The wired connections on campus (such as our computers in the Library) are unaffected by the connection issue. Not as good as your personal computing environment of course, but we'll get you where you're going.

As for the wireless issue, we're continuing to gather data and send it along to ITS as they continue to diagnose the problem and make improvements. Please fill out our wireless form -- it's really helpful to get scope of the problem.

Answered by Dan Taylor, Library Technology Specialist

Why is there a vending machine in the library anyway? Aren't you worried about damage to books and equipment?
Comment from Anonymous on Jul 11 2013

Vending machines were installed in the Library several years ago in response to a user priorities survey.  Thanks to our conscientious users, we have not experienced any damage to books or equipment.   

Answered by Lisabeth Chabot, College Librarian

Please please please refill the vending machine -- we're hungry!
Comment from Anonymous on Jul 11 2013

Dining Services has been contacted regarding the diminished availability of snack options.  They have contacted the vending supplier.   We hope to have a restocked machine soon.

Answered by Lisabeth Chabot, College Librarian

I'm always so impressed with the condition of the shelves - I've never had a problem finding a book that's supposed to be in a certain spot. Thank you!
Comment from Anonymous on Jul 05 2013

Thanks so much for the positive feedback.  John Birk, our Collections and Facility Supervisor, will be pleased to know that his work is appreciated.

Answered by Lisabeth Chabot, College Librarian

Thank you for your hard work! Madison was especially helpful and friendly behind the Circulation Desk.
Comment from Madeline on May 28 2013

Thanks so much for the positive feedback!  Have a great summer!

Answered by Lisabeth Chabot, College Librarian

Is there a way to have the library interact with me using my preferred first name rather than my legal first name? It's possible to designate a preferred name for virtually all other college processes (email, Sakai, IC directory), and for ILL (which is terrific, thank you!!) , but not for my regular library account. It's a little jarring when I log into my online account and see Not-The-Name-I Use, or check a book out in person and see it printed on the piece of paper, especially because the library is so awesome in every other way. Thanks in advance for any help you can provide.
Comment from Anonymous on May 14 2013

I can imagine it is a bit jarring. Here's the deal -- we load our patron information from two systems: Parnassus, if you are an employee; Homer, if you are a student. The information is provided to us, and our system is a pretty antiquated in the way it handles the data. For instance, we are capable of updating your account to your preferred first name. However, that information will be overwritten once a month during the patron bulk loading process.

There is good news, however. Our vendor has finally made changes to the library software we use, which will allow for much more granular information to be loaded and respected, such a preferred names. We will be upgrading to that version soon. After we upgrade, we will be working with ITS to receive our patron information in a new format, so please bear with us while we work through the changes.

Answered by Dan Taylor, Library Technology Specialist

Why is the library always so hot? Its like 80F on the 3rd and 4th floors.
Comment from Anonymous on May 08 2013

The arrival of warmer weather results in the need to provide cooler air in all buildings across campus.  As is typical with this time of year, there can be a wide change in outside air temperatures - one day it might be 70 degrees, then go down to the upper 40's and back up to the mid 60's in a couple of days.

The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the air based on the daily variance in outside temperature.  

Virtually all campus buildings are cooled by chiller units (Emerson Hall is the only residence hall that has cooling capabilities) that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.

We expect the Library building to slowly cool down as the warm weather returns permanently.

Answered by Lisabeth Chabot, College Librarian

The Soda Machine isn't working...
Comment from Anonymous on Apr 27 2013

We will notify Dining Services.  Thanks for the notice.

Answered by Lisabeth Chabot, College Librarian

Would you please reconsider the method of alerting students of closing time? Not everyone can hear the bell, and having a student worker tell us twice about closing does not seem effective. I've stayed still close previously, and I think it is really inconsiderate when patrons rudely brush off the warning signs.
Comment from Anonymous on Apr 23 2013

Thank you for your suggestion.  Some libraries "flash" lights off and on to indicate closing. This is not possible with our building as the light switches are on timers located in several different electrical panels.   We will give your suggestion some thought and check with other libraries our size to see how they handle closing procedures.  

Update:  Public Safety is going to send a Security Officer to the Library a few minutes before closing each night to help clear the building.

Answered by Ben Hogben, Access Services Manager

Why doesn't the Internet on the fifth floor ever work? EVER? What is the point of a quiet work area if I can't even do work?
Comment from Anonymous on Apr 22 2013

As we continue to gather data from our users, ITS has determined that the location of the wireless access points on the 5th floor is problematic.   ITS is actively working to remedy this situation.   Please fill out our Wireless Problem Form or ask someone at a service desk to do it for you so that we can share this information with ITS.

Answered by Lisabeth Chabot, College Librarian

I love the layout of the library website. So inviting and helpful!
Comment from Anonymous on Apr 22 2013

Thanks for your feedback - our goal is to make our services and resources easy to discover.  

Answered by Lisabeth Chabot, College Librarian

I am appalled at the conduct of a student worker working at the music desk. She has her phone on speaker and is blasting the Beatles while singing along. I understand that the 3rd floor is not a designated quiet study floor but this is still a library and the student worker's behavior is incredibly distracting and inconsiderate. (4/20/13 3:30 PM)
Comment from Anonymous on Apr 20 2013

I will share your comment with the student's direct supervisor, who will follow up with the student.

Answered by Lisabeth Chabot, College Librarian

I just want to say thank you to the research folks... they have made all of my papers easier and I am very grateful to have you guys when I need you. Thank you very much.
Comment from Suggestion box on Apr 12 2013

You are most welcome and thanks so much for the positive feedback - a primary component of the Library's mission is to support student academic success.    

Answered by Lisabeth Chabot, College Librarian

I came in Monday am at 8 am, couldnt BELIEVE how great the 2nd floor looked. I am a night owl, and when I'm here, its always trashed at night. I know there is a cleaning lady. but she's always seemingly fighting a no win battle. Just wanted to say it was great to come in and see how clean the it looked and that someones hard work really does pay off.lol! Nice to know!!
Comment from rob on Apr 10 2013

Thanks for letting us know that our efforts to keep the library clean and inviting are appreciated.

Answered by Lisabeth Chabot, College Librarian

Scanner on the 3rd floor is currently not functioning (4:11pm, 4/10).
Comment from Anonymous on Apr 10 2013

The scanning function on the multifunction device in the Music stacks (on the North side of the building across from Multimedia) has been fixed.  We are aware that two of the scanners in the Digital Media Lab are not functioning.   

Answered by Dan Taylor, Library Technology Specialist

What is the protocol for donating books to the library? I'm moving and I have a few I'd like to share.
Comment from Anonymous on Apr 08 2013

See the Library's Gift in Kind Policy.  Please drop off your donations at the Administrative Suite on the 3rd Floor of the Library.

Answered by Lisabeth Chabot, College Librarian

Just want to say thanks to all of the students who work at the library. It can be incredibly difficult and necessary to balance a job and academics, and I just want to congratulate all of the student-workers.
Comment from Anonymous on Apr 08 2013

Thanks for such positive feedback!  We know that we have great student assistants and are pleased that our users feel the same way.   We will be highlighting a handful of our student assistants next week during National Library Week - stay tuned for our featured video! 

Answered by Lisabeth Chabot, College Librarian

Thanks for having all the plants as you come into the library. My last library was so sterile.
Comment from Anonymous on Apr 04 2013

Glad you enjoy our greenery - our plant tenders are Jenny Strickland, Fine Arts Librarian, and Ron Gilmour, Web Services Librarian.

Answered by Lisabeth Chabot, College Librarian

Will you be open longer hours during finals?
Comment from Melissa on Apr 02 2013

Thank you for the question, Melissa.

The Library will be open until 2 am Sunday - Thursday, and 11 pm Friday and Saturday the week of finals.

Click to see Library Hours for the remainder of the semester

Answered by Ben Hogben, Access Services Manager

Hello! I was wondering if there were any Ethernet jacks in the library to which I could connect to the internet. The one's I've seen so far (In the work area next to the multi media desk) have not worked for me. Thanks so much!
Comment from Greg on Mar 19 2013

Good question!

You have spotted some of the legacy ethernet ports in the Library - none of which are fuctional.   Our wired computers and the wireless network are the two means of currently connecting to the web.

Answered by Dan Taylor, Library Technology Specialist

I've noticed there is a collection of vinyl records behind the multimedia desk. Is there any way for students to browse the collectionT/take out items for use?
Comment from Anonymous on Mar 18 2013

Yes, almost all of the LPs may be checked out.

To see a list of the LP records in the Library's collection, search the online catalog: change the drop-down menu choice from Keyword to Call Number and search for the term "LP".  



There are turntables available at the listening area, if you don't own one.

Answered by Lisabeth Chabot, College Librarian

The internet is consistenly horrible all semester, even in times of light use. It's frustrating that I have to find somewhere else on campus to study and do homework, simply because the traditional facility has poor internet service.
Comment from Anonymous on Mar 11 2013

Assuming you are referring to the wireless system, we agree. The wireless system in centrally managed by ITS; we are working with them to get this resolved.

Finally, please fill out the wireless problem form to help ITS gather data about the problem.

Answered by Dan Taylor, Library Technology Specialist

Could you return Film Quarterly and Film Comment to the display on the main floor?
Comment from Anonymous on Mar 08 2013

We will see if we can make space to display the current unbound issues of these titles with the other popular periodicals on the main floor.  

Answered by John Birk, Collections and Facility Supervisor

the website on iphone works well now. thanks. how do i get databases to work on iphone?
Comment from Anonymous on Mar 08 2013

We're glad that you find the Library's website iPhone-friendly. Some database providers offer apps or mobile websites; others aren't quite there yet.   See our guide on selected mobile apps.  If there are other databases you're interested in accessing on your iphone, please contact Calida Barboza ([email protected], 274-1892), our electronic resources librarian. She can help you figure out what the options are.

Answered by Ron Gilmour, Web Services Librarian

I did not receive an email reminder about my currently checked out items. Does the Library still send them?
Comment from anonymous on Mar 05 2013

Indeed, we do send them out, like clockwork.

We send your courtesy notices, overdue notices, recall notices, lost item notices, and item available notices right to your Ithaca College email address. If you use a different email address, consider forwarding your IC email to whatever email address you are using -- that way, you won't miss a notice. Unless it lands in your SPAM folder, which I am convinced is in cahoots with the Land of Lost Socks. Personally, I check my SPAM once a week for important things, like notices. And socks.

As always, if you think there is a problem with your Library account, please contact us. We'll check it out, pronto.

Answered by Dan Taylor, Library Technology Specialist

I have been unable to get internet access at all on my Netbook in the library for the last few days - MyResNet refuses to connect, and ICAirnet will connect but the signal is too weak to open any web pages. This is a problem on both the main floor and by the music stacks. It is not a problem with my laptop as I can easily get access in other buildings.
Comment from Anonymous on Mar 05 2013

Thanks for letting us know... I think your access issues have to do with the large number of users attempting to access the network from the Library this week.   You may want to try moving to the 4th or 5th floors. In any case, please report this problem to the ITS Tech Consultant, located to the right of the Circulation Desk. They will pass along this information to ITS who manages the campus network.

Answered by Lisabeth Chabot, College Librarian

When looking for e-books (which are more accessible to the visually impaired with screen-readers), the prompt to log-in is "log-in" while the actual link on the upper right says "sign-in", which is confusing for individuals using screen-readers.
Comment from Anon on Mar 04 2013

I'm not sure which page you're referring to. If you could send a more detailed explanation (or, better yet, a screen shot) to [email protected], I'll be happy to correct this. Thanks!

Answered by Ron Gilmour, Web Services Librarian

Your "Ask A Librarian" link doesn't work when I am searching for a book. It only works when I am at the home page or in one of the other directories (Research Guides, Books, Articles, etc...). I even clicked on it again on this page but I get a "Drat, the page your looking for doesn't exist..." Please have this looked at or else users will get lost.
Comment from UX tester on Mar 03 2013

Good catch! The link from the catalog pages was indeed broken. Thanks for letting us know.

Answered by Ron Gilmour, Web Services Librarian

What Library Automation software or Library System are you using?
Comment from Anonymous on Mar 02 2013

 The ILS is Voyager from ExLibris - we use their acquisitions,public catalog, and circulation modules.  We have added some locally-developed enhancements to the public catalog.  Ron Gilmour our Web Services Librarian and dan taylor the Library's Technology Specialist, constitute our development team.

Answered by Lisabeth Chabot, College Librarian

Would it be possible to have hard copies of books that are electronic? Electronic books are convenient but I personally enjoy the feel of an actual book.
Comment from Anonymous on Feb 28 2013

Please note that many of our ebooks are titles in the ebrary Academic Complete database.  While we add records for each ebrary ebook to the library catalog, we do not purchase these titles individually.   If there is a particular ebook that you think would be useful to have in print copy, let us know via the Recommend a Purchase form.  We do continue to add titles in print format to the collection, as we know that some content lends itself better to this format.  I also enjoy the experience of reading a physical book!

Answered by Lisabeth Chabot, College Librarian

I laughed at my friend when he couldn't find the fifth floor, but better signs could help.
Comment from Anonymous on Feb 27 2013

Finding the 5th floor can be a challenge -  the central staircase does not lead to the 5th floor as it was part of an addition to the original building.  We have directory signs in all of the stairwells that include information about all of the floors.  There is also a sign outside of the elevator on the main floor.   We will think about an elegant way to direct users to the nearest 5th floor staircase when they reach the end of the central staircase (the 4th floor). You might enjoy our video about the mysteries of the 5th floor.

Answered by Lisabeth Chabot, College Librarian

Ithaca should get involved in the 'blind-date with a book' program. Books are wrapped in paper, with a few words to describe the plot written on the back.
Comment from Anonymous on Feb 27 2013

I am familiar with this great idea and will share it with the Library's Marketing Team.  Stay tuned...

Answered by Lisabeth Chabot, College Librarian

Please fix the wi-fi on the second floor. It is impossible!
Comment from Anonymous on Feb 23 2013

If by the 2nd floor, you mean the main floor of the library, it tends to be our busiest floor in terms of use of public and personal computers.   You might try moving to another floor.

ITS is aware of the issues with wireless on campus - we have passed along your comment to them.

If you are using a personal laptop and experience problems connecting to the network, please report them to the ITS Tech Consultant, located to the right of the Circulation Desk. 

If you are using a library loaner laptop and experience problems connecting to the network, please return the laptop to the Circulation Desk. Staff will replace it with another laptop and report the issue. Library laptops have recently been migrated to Windows 7 and there have been some functionality issues. Reporting these problems will help us to resolve them. 

Answered by Ben Hogben, Access Services Manager

I noticed the library only sends out upcoming due date notifications for books that haven't been renewed yet (not for books that have been renewed). I have 4 books checked out, two renewed to the same due date as the other two's original one, but only got an email for the more recently charged books. Is there any way to change this?
Comment from Anonymous on Feb 22 2013

Our system is set to send notices when an item is due; a renewal status is irrevelant with respect to sending notices. However, it is entirely possible that there is a problem with your account. Can you get in touch with me directly? I'd like to check our logs to see if we can track down the problem you are describing.

Answered by Dan Taylor, Library Technology Specialist

replace the 319 computers please. Cmon, they are so old.
Comment from Anonymous on Feb 11 2013

The public computers in Rm 319 are the College's Technology Renewal Program - they are in the cycle that will be replaced this coming summer. 

Answered by Lisabeth Chabot, College Librarian

What does "Core" mean in the DVD and CD collection?
Comment from Anonymous on Feb 11 2013

Core materials are available for student use in the library for a four-hour loan period.  The Core collection includes essential media releases frequently used by faculty in the classroom, out-of-print materials deemed neccessary in support of a particular curriculum, non-region 1 DVDs and Ithaca College concert recordings.  

Answered by Lisabeth Chabot, College Librarian

How can I find out if a DVD in the Library has public performance rights?
Comment from Anonymous on Feb 06 2013

 In the record for the DVD, click on the "Full View" link.  If the Library has purchased Public Performance Rights, this will be listed in the Notes field.


Answered by Lisabeth Chabot, College Librarian

I am a senior this year. For the past year or so, I have been coming here almost daily. I just wanted to say that the cleaning lady you have here is awesome. I never speak to her, but the other students really seem to like her.She is friendly, and really seems to care about us here. I have seen her give people cough drops, tissues, etc. Great personality and great smile..and she seems to work really hard. Tell her Thanks, please(I dont know her name)
Comment from bryan on Feb 06 2013

 We will forward your comment to Office of Facilites so that this employee knows that her work is appreciated.

Answered by Lisabeth Chabot, College Librarian

The website works so much better on my phone. Sweet!
Comment from Anonymous on Feb 05 2013

Glad you like it! Being mobile-friendly was one of the main goals of our redesign.

Answered by Ron Gilmour, Web Services Librarian

Thanks for the cookies! Much appreciated!
Comment from Anonymous on Dec 19 2012

 You are most welcome ... Happy Holidays!

Answered by Lisabeth Chabot, College Librarian

Hi there! Any chance that you cut put copies of Finale and Sibelius on the library Macs? They are available in the keyboarding labs but the hours there are pretty limited. Even without the hardware of a physical keyboard to play on, it would be useful for editing.
Comment from Anonymous on Dec 13 2012

Thanks for your suggestion. At this time, we have no plans to support specialized music editing software such as Finale and Sibelius.

We have passed your suggestion concerning the limited hours on to the Music School.

Answered by Dan Taylor, Library Technology Specialist

Thanks for the holiday movie lists
Comment from Anonymous on Dec 11 2012

Glad you like it! Happy Holidays!

Answered by Ron Gilmour, Web Services Librarian

I was wondering if it was possible to add ethernet cables as an option to check out for use with the ports on the third floor ?
Comment from Anonymous on Dec 05 2012

Thanks for getting in touch. Unfortunately, we are not able to lend ethernet cables, due to a network outage incident that occurred last year. ITS has asked that all connections to the network, including ethernet cables be (re)moved by their technicians . Check out the Intercom article.

That being said, are you having trouble with the wireless system? Please let us know if you are! We will send along that data to ITS.

Answered by Dan Taylor, Library Technology Specialist

Your printer helper on Friday was very inattentive...
Comment from Anonymous on Nov 30 2012

Thank you for contacting us regarding customer service at the print station.

This information has been forwarded to the ITS student supervisor for review and follow up.

Answered by Ben Hogben, Access Services Manager

Can you put a computer with access to the Library catalog on the 5th floor?
Comment from Anonymous on Nov 26 2012

Thanks for writing! There is actually a computer up there, but it's a little hard to find. It's on the north (lake) side of the Archives. See our floor maps for more detail.

Answered by Ron Gilmour, Web Services Librarian

To follow up on a comment from May 3 of this year, any news about new Macs in the multimedia room? Thanks!
Comment from Patrick on Nov 18 2012

Thanks for following up, Patrick. We are currently working with ITS about transitioning some of our PCs to iMacs. We'll know more next semester.

When referring to the multimedia room, I assume you mean the Digital Media Lab? If so, we have no plans at the moment to add additional computers to the DML.

Answered by Dan Taylor, Library Technology Specialist

How do I renew a dvd online?
Comment from Anonymous on Nov 12 2012

From the black navigation bar on the Library homepage, go to Services -> Login: Library Account. You'll see the materials that you have checked out (books as well as CDs/DVDs) listed. Just check the ones you'd like to renew and click the "renew" button.

Answered by Ron Gilmour, Web Services Librarian

With the upcoming due dates emails, one or two days before materials are due, send one more reminder email.
Comment from Suggestion Box on Nov 12 2012

Thank you for your suggestion.

For items checked out from the IC library collection, patrons receive a courtesy e-mail notice 1 week prior to the due date for books and scores and 1 day prior to the due date for multimedia. The time period for books/scores allows patrons time to return materials before they are due.
Consider renewing item(s) when you receive the courtesy notice to give yourself additional time to use library materials.

 



Answered by Ben Hogben, Access Services Manager

Is there any way the library could post a video or a slide show of the images shown on the big screen at the entrance on the website? I would love to see the photos up close.
Comment from Anonymous on Nov 08 2012

Happy to oblige. We've posted the slideshow on YouTube.

Answered by Ron Gilmour, Web Services Librarian

I'm not allowed to use wikipedia. What encyclopedias are online?
Comment from Anonymous on Nov 06 2012

We recommend the Encyclopaedia Britannica Online. We also have a collection of more specailized encyclopedias through Oxford Reference Online.

If you don't find what you need, please stop by the Research Help Desk.

Answered by Lisabeth Chabot, College Librarian

Can we have the language lab back this time w/foreign movies?
Comment from Suggestion Box on Nov 06 2012

The language lab, previously located in the Library, was administered by the Department of Modern Languages and Literatures (MLL).    For information on language support services, please contact the Administrative Assistant in MLL.

If you're interested in foreign movies, the Library has an extensive collection. Go to our DVDs by Genre page and click on "Foreign Language Films." If you're looking for a particular title, just search the Library catalog.

Also, see this FAQ on finding films in foreign languages.

Answered by Lisabeth Chabot, College Librarian

Can we get more ipads? They are so cool! :)
Comment from Suggestion box on Nov 06 2012

We're glad you like them! This is a pilot project for us, just to see if they would be used. If we see enough use, we'll look into buying more.

Answered by Lisabeth Chabot, College Librarian

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.
Comment from Anonymous on Nov 05 2012

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour, Web Services Librarian

Search engine for books is currently not working for me. The page takes forever to load when I enter a book title in, and it either comes up saying error, or nothing happens on the next page. It's really frustrating because I'd rather not trek up to the library, and find out that all of the books aren't available..
Comment from Anonymous on Oct 24 2012

The catalog looks okay from here, so you may be experiencing some network problems. If you need to check on the availability of some titles, just call the research help desk at 274-3890. They'll be happy to check on them for you.

Answered by Ron Gilmour, Web Services Librarian

We should get a new water fountain on the fifth floor. It was nice to be able to get water up while doings days of research.
Comment from Suggestion box on Oct 24 2012

What, really? It's gone?

But seriously, campus facilities removed the water fountain because it needed constant repair. Sorry for the inconvenience. There are water fountains on all of the other floors.

Answered by John Birk, Collections and Facility Supervisor

You guys should get Iphone/Ipod chargers to rent out. Thank you!
Comment from Suggestion box on Oct 19 2012

Thank you for your suggestion.

We now loan iPod/iPhone4 chargers for 6 hours at the Circulation Desk.

Answered by Ben Hogben, Access Services Manager

I came to the Digital Media Lab in order to use the Adobe Creative Suite (Photoshop, InDesign, etc.), and people were in there using the iMacs to just surf the web. After the Park School of Communications labs close, these computers are the only public computers on campus with this software. Is there anyway to enforce that the iMacs should be used for Digital Media Lab specific work, or can we perhaps get more iMacs in an attempt to avoid this issue. Thanks for your time.
Comment from Anonymous on Oct 15 2012

The computers in the Library are available on a first-come, first-serve basis to support all user activities.   We are investigating the possibility of adding more iMacs for public computing, as part of the College's Technology Renewal Program.    In the meantime, you may want to recommend that the Park Labs increase their operating hours.    

Answered by Lisabeth Chabot, College Librarian

I am having problems logging into Interlibrary Loan from a laptop - any suggestions?
Comment from Anonymous on Oct 15 2012

Thank you for reporting this problem.  ITS has resolved this issue. Please let us know if you experience any other problems logging in to interlibrary loan.

Answered by Ben Hogben, Access Services Manager

I keep searching for books and it either claims there are no results or if there are I can't open the links because supposedly they no longer exist. HOW AM I SUPPOSED TO FIND BOOKS????
Comment from Anonymous on Oct 15 2012

We have received no other reports of trouble with the catalog. If you continue to experience dead links, please call the research help desk (274-3890) or stop by.

Answered by Lisabeth Chabot, College Librarian

A microwave would be really great... As it gets colder, that walk to the pub gets longer.
Comment from Anonymous on Oct 13 2012

At the present time, none of the items in the Library's vending machines need to be heated.   We also would need a secure location for the appliance and it would require constant cleaning.  We will keep this on the list of desired upgrades... in the meantime, I suggest that you recommend that the Campus Center install a microwave, as many students and faculty members eat their meals in that facility. 

Answered by Lisabeth Chabot, College Librarian

The fifth floor is freezing!
Comment from Anonymous on Oct 13 2012

From a recent Intercom post from the Office of Facilities:

The change of seasons means we're getting into the need to provide heat in all buildings across campus.  As is typical with this time of year as well as springtime, we can see a wide change in outside air temperature - one day it might be 70 degrees, then go down to the upper 40's and back up to the mid 60's in a couple of days.

The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the heat based on the daily variance in outside temperature.  We thought it might be helpful to explain how the buildings are heated and cooled so that the campus community has a better understanding of what is involved.

Virtually all of our buildings are heated by large, commercial-size boilers and cooled by chiller units (Emerson Hall is the only residence hall that has cooling capabilities) that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.

Generally, around late October to early November, the Office of Facilities maintenance staff will begin the process of converting from chilled water in the piping system to heated water.  Due to the size and number of boilers that need to be "fired up", this is a two to three day process.  Due to the cool temperatures starting earlier this year, we have begun this process for some areas over the past couple of weeks.

We expect the Library building to slowly warm up over the next few weeks.
 



Answered by Lisabeth Chabot, College Librarian

Any chance the library could get the book Dark Waters
Comment from Anonymous on Oct 10 2012

There are a few different books available by that name, so we'll need a little more information. Please fill out the Recommend a Purchase form.

Answered by Ron Gilmour, Web Services Librarian

A cheat sheet for AMA citations would be helpful
Comment from Anonymous on Oct 10 2012

That's a great idea! I'll work on that. In the meantime, be sure to use our online version of the AMA manual, the print version, or come to the research help desk.

Answered by Laura Kuo, Health Sciences Librarian

Spotify would be a GREAT application to install on all the computers!
Comment from Anonymous on Oct 08 2012

Thank you for your suggestion.

We will contact ITS to see if Spotify can be included in the next re-image of library public computers.

Answered by Ben Hogben, Access Services Manager

How do I renew something I have checked out?
Comment from Anonymous on Oct 04 2012

1. Logon to your library account
2. Tick the box next to the item you wish to renew
3. If an item can be renewed, the new due date will appear in the Renewal Status column

If the item has reached its renewal limit, please call the Circulation Desk at 274-3206, or the Multimedia Desk at 274-3881, for assistance. 

Interlibrary loan items may be renewed by logging into the interlibrary loan system, and then clicking the red Renew text in the left side bar -> transaction number -> Renew.

Answered by Ben Hogben, Access Services Manager

What are the Library's hours over Fall Break?
Comment from Anonymous on Oct 04 2012

See the Library's Hours. 

Answered by Lisabeth Chabot, College Librarian

Please clean the railings in the stairwells--they're sticky and gross.
Comment from Anonymous on Oct 03 2012

Thanks for letting us know - we will forward this information to the Facilities Office.   Please note: We are experiencing the affect of sudden and extremely humid weather.  You probably will notice these humid conditions in other buildings on campus.

Answered by Lisabeth Chabot, College Librarian

I love it here. The only thing I wish the library had were 1.) more carrels and 2.)more outlets. Thank you for providing such a wonderful work and study environment.
Comment from Anonymous on Sep 26 2012

Thanks for the positive feedback.   We too wish that we had more space to provide more carrels - I hope that you are aware of the carrels next to  multimedia services on the 3rd floor.   We removed listening equipment that was no longer being used.  All of these carrels have power!  While the current desktop computers utilize almost all of the existing power outlets throughout the building, there are several outlets in the Digital Media Lab.  Also, please note that there are some power outlets on the 5th floor - in the study rooms and next to some carrels.

Answered by Lisabeth Chabot, College Librarian

who do I call for lost and found?
Comment from Anonymous on Sep 25 2012

Check with the Library circulation desk or call them at 274-3206. If your item isn't there, try calling the Information Desk at 274-3201, or Campus Safety at 274-3333.

Answered by Ron Gilmour, Web Services Librarian

There should really be a tea/coffee cart in the library; it would be super convenient especially in the winter!
Comment from Anonymous on Sep 23 2012

A tea/coffee service is a perennial request from our users.   As space in the Library is at a premium, we review any request for a new service in terms of our primary mission to support teaching and learning.  As such, we have focused on providing additional opportunities for students to engage in technology enriched collaboration. 

We continue to partner with Dining Services to offer beverages & packaged snacks during exam weeks each year.   The service is lightly used, so we continue to assess this option with Dining Services.  A cart installation requires staffing, access to power, and access to a water source.  The College is moving to a system whereby credit cards could be used for many purchases - this option might lead to a viable level of business/sales.

Answered by Lisabeth Chabot, College Librarian

Can I print from the Mac computers on the 3rd floor?
Comment from Anonymous on Sep 21 2012

We currently have a ticket into the ITS HelpDesk to address printing in the Digital Media Lab. We'll update here when printing is available.

Answered by Dan Taylor, Library Technology Specialist

Thank you, thank you, thank you for the new desks! Finally the fourth floor is silent!
Comment from Anonymous on Sep 17 2012

You are welcome - we moved all of the larger tables to the main floor with a goal of creating a space more conducive to quiet study.

Answered by Lisabeth Chabot, College Librarian

Is Interlibrary Loan broken?
Comment from Anonymous on Sep 17 2012

The Interlibrary Loan service is working - please contact ILL staff directly if you continue to experience problems.

Answered by Lisabeth Chabot, College Librarian

Get *The World Religions* by Huston Smith
Comment from Suggestion box on Sep 11 2012

This title is currently on course reserve at the main circulation desk and available for in-library use. 

Answered by Lisabeth Chabot, College Librarian

Is there any way you could merge e-book and paper resources into one catalogue listing? I accidentally recalled a book that is already checked out when there was an electronic resource easily at my disposal that I didn't see until after I continued to look down the search results. The same way you list multiple copies of a text, could you just add the e-book link as well instead of having more catalogue listings that complicate a search?
Comment from Anonymous on Sep 08 2012

When you do a search on a title in our Online Catalog (OPAC), you will get one list of resources, all in one place, with one record for each resource with that title.  Scroll down the list to see in what formats the item is available. 

The OPAC is built of separate records for each resource to which we provide access, one for each, regardless of format (print, electronic) and edition.  Each record points to where one resource is located (in the stacks, online). An additional copy of the same resource can be listed within one record, but separate formats are considered different resources within the system and require separate records.

Answered by Karin Wikoff, Electronic and Technical Services Librarian

Just regarding the website.. Could you make it more obvious where to log-in? Even just a little click-able link right next to the clock in the upper-right hand corner would be great. It's annoying to have to scroll all over to figure this out!
Comment from Anonymous on Sep 07 2012

 Thanks for letting us know. We'll keep this in mind as we work on improving the web site. In the meantime, you can find login links in the dropdown menu under "Services."

Answered by Ron Gilmour, Web Services Librarian

how come the library is so busy?
Comment from Anonymous on Sep 06 2012

We tend to be a very popular place throughout the semester!

Answered by Lisabeth Chabot, College Librarian

Is it possible to make it so materials are not due at 2am? This causes confusion when the reminder emails are sent out for students saying materials are due on a certain date (and do not mention the time), when in reality most people aren't at the library past midnight and the materials would need to be handed in the day before to avoid fines. I liked how things were due at 5pm in the summer, but now that it's the fall semester, maybe it would be more reasonable to say things are due by 11:59pm the day that they are due? This way the emails would be more helpful.
Comment from Anonymous on Sep 05 2012

We assume your question has to do with media and while the email notices cannot be configured to include the time due this information is always available by logging into your account online. 

The time due for media materials always reflects the time that the library closes on that particular day and thus it varies throughout the year.  We cannot have the system default to 11:59 pm due time as it is still necessary to use reserves until the library closes at 2 am. 

Please note that fines do not accrue while the library is closed so if the item is due at 2am and returned the morning of the date listed on the receipt, there will be no overdue fine. 

Answered by Kelly Merritt, Multimedia Resources Manager

I wanted to thank the library for getting the iPads...they're really cool, and I'm enjoying using them immensely. I have several iPad specific tasks I would like to use the library iPads for, and was dismayed when I found that I was unable to download these (free) apps myself. Is there any chance the restriction on downloading apps could be lifted?
Comment from Anonymous on Aug 31 2012

 Thanks for using Talk Back; we are glad you are enjoying the iPads!

We are currently running the iPads lending program as a pilot project. We're evaluating how they get used, how often they circulate, how well they hold up, etc. We're gathering data and feedback to better serve our the IC Library community.

In the meantime, please feel free to let us know if there are additional apps you'd like to see on the iPads, and we'll look into them.

Answered by Dan Taylor, Library Technology Specialist

The new call number signs on the ends of the shelves on the fourth and fifth floors look cool, but they are extremely difficult to follow. They are not helping me find books easier. I realize that now they are more like the ones in the music section, but I have always found it difficult to follow those signs too. Please bring back the old signs that showed the call numbers on the actual sides of the shelves, without confusing arrows! Maybe you could still use the cool color scheme.
Comment from Anonymous on Aug 24 2012

Thanks for using Talk Back.

We've received good feedback about the change so far, so I'd love to hear more from you about your comment. I'm a little confused on some of the points. Please feel free to contact me at the Library -- I'm up on the third floor.

These signs are intended to work in conjuction with our online catalog. Take a look at a record in our catalog. If it is availabe in our stacks, there should be a "Where?" link. If you click on that link, you'll get a map which will show you exactly where to go. We also include the stack number, as shown below. You'll find the stack number right on the signs at the end of the ranges.


Answered by Dan Taylor, Library Technology Specialist

Like the banner at page top with Ithaca Library having the non-parallel vertical lines that mimic the minimalist Brutalism architecture's detail in the library's front entry concrete!
Comment from Amanda on Aug 23 2012

Glad you like it! Thanks for writing.

Answered by Ron Gilmour, Web Services Librarian

The custodian here is superb. She's so friendly and always cleaning something. Great smile and attitude. Very awesome. - GB
Comment from Suggestion Box on Aug 21 2012

Thanks for your feedback - we will pass along your kind words to the Facilities Staff.

Answered by Lisabeth Chabot, College Librarian

library search engine is not working
Comment from Anonymous on Aug 18 2012

Thanks for letting us know. We got in touch with our catalog vendor and things seem to be okay now (8:00 pm Sunday).

Answered by Ron Gilmour, Web Services Librarian

Hi! I wanted to install iPrint so I can print from my own laptop, but the link on the pdf page isn't working. Is there a new link?
Comment from Anonymous on Aug 14 2012

Thank you for pointing out the dead link. Apparently, ITS is no longer supporting iPrint or any form of printing from laptops not owned by the College. See this page for more information.

If you're working on your laptop in the Library, the easiest thing to do would be e-mail the file to yourself, then bring it up on a Library computer for printing.

Answered by Ron Gilmour, Web Services Librarian

Tech help sign should be moved over to the tech desk, rather than overlapping the 2nd circulation desk
Comment from Suggestion box on Aug 13 2012

Thank you for your suggestion.

The Tech Help sign will be modified to indicate the workstation of the ITS assistant.

Answered by Ben Hogben, Access Services Manager

Would it be possible to get a fax machine for student use?
Comment from Anonymous on Aug 08 2012

There is a fax machine in the bookstore that accepts cash or ID Express.

What we suggest - scan your document at the scanner in the Digital Media Lab or a photocopier (you can scan at no charge) on the main floor and then send the document as an e-mail attachment.

Answered by Lisabeth Chabot, College Librarian

Any chance the library could be open 24hr with limited/ no services at night weekly and at the very least during finals. (especially since the lights are on)
Comment from Tim Burke on Aug 05 2012

Tim:
For safety and security reasons, we cannot have the library open with limited/no services, nor with limited staffing.   We must staff multiple service points and monitor multiple exits.   We do monitor building usage and see a significant drop off in use in the late evening during the academic semesters.  We have extended hours during midterms and finals.  That said, we continue to review our hours in response to user feedback and appreciate your comments.  For your information, the building lights remain on so that facilities staff can carry out routine maintenance and cleaning during the few hours that the library is closed to the public.

Answered by John Birk, Collections and Facility Supervisor

How difficult would it be to send out an "almost due" notice the day before it is due? As in- the library work day before it's due? When I get the email, I have that day and that day only to bring in the movie or DVD (which have fines far exceeding my local library- a library I DON'T pay to use!) due at 12AM that very day. If I don't have time to bring it in that day or don't have the ability to come to campus by the time I check my email, I'm simply out of luck. Scheduling the automatic email one day earlier (even two reminders would be great!) would make it easier for me to return items on time.
Comment from Anonymous on Jul 19 2012

"Library materials will be due soon" notices for multimedia materials are generated one day before an item is due.  You can verify this information by comparing the notice date (the first line in the email) against the item's due date (listed below the call number).  This timeframe was selected based on patron feedback. 

I agree that multiple courtesy notices would be ideal. However, our circulation software doesn't allow for that configuration.

Since the due date is listed on the receipt that you receive upon check out, one solution could be to set a reminder in your calendar app on your cell phone. 

If you haven't renewed already and the item hasn't been requested by another patron, another solution would be to use the online renewal link in the email  to extend the due date allowing you time to return the item without accruing fines.

Please keep in mind that email notices are merely a courtesy.  You can always access your account information by logging in online.

Answered by Kelly Merritt, Multimedia Resources Manager

Thanks for providing an electric stapler. Great improvement! :) Also: the new photos & change in decor is fantastic.
Comment from Suggestion Box on Jul 09 2012

We hope that the latest stapler will be a winner!  In regard to the photos, we decided to display several historical images that were otherwise slated to be stored.  Glad you like them.

Answered by Lisabeth Chabot, College Librarian

Could we get a library cat?
Comment from Anonymous on Jun 26 2012

Unfortunately, the College's Pet Policy precludes the option of a library cat.  We do have our Corgi (Virtual) mascots - Ghita and Boysen.



Answered by Lisabeth Chabot, College Librarian

Hello, I'm a librarian in Las Cruces NM and I think your library site is fantastic. I looks like a WordPress based site to me but I could be wrong. I love how you arranged the content in such a user friendly way. Usability for the win! :) If you did use WordPress for this, could you tell me what theme? I am in the process of redoing our library site and would use the same theme. Have a great week, Ken.
Comment from Ken Keeton on Jun 06 2012

Ken - Thanks for the positive feedback. We do quite a bit of usability testing and continue to modify our site. Our top-level pages are hand coded using a variety of applications. Secondary pages and subject and course guides are developed using SubjectsPlus, an open-source tool set. If you are interested in learning more, you might want to register for this webinar:

It's All About the User: Enhancing Discovery with Open Source Software,  Tuesday, August 14 at 10AM EDT / 7AM PDT / 3PM UTC and Wednesday, August 16 at 1PM EDT / 10AM PDT / 6PM UTC

We will talk about how we use SubjectsPlus to manage our resource guides and other aspects of the Library's web site, with the ultimate goal of creating a user-centered web presence. We will demonstrate the flexibility of SubjectsPlus and the freedom it provides in terms of content creation. We will also review the use of collected data in web-based resource/service development and address some of the general issues involved in the implementation and maintenance of open source software in a medium sized academic library.

To register, see www.librariesthriving.org

Answered by Lisabeth Chabot, College Librarian

I have taken to calling the hawk "Helen" (Red-Tailed Hawk, Red, Reddy, Helen Reddy, Helen) -- seems a good name for such a timeless beauty.
Comment from Karin on Jun 04 2012

Helen it is! 

Answered by Lisabeth Chabot, College Librarian

What are the library's hours this summer?
Comment from Anonymous on May 25 2012

Our daily hours are posted at the top of our webpage.  Monthly hours are posted under "Services" - here is the direct link. 

Answered by Lisabeth Chabot, College Librarian

Would you consider making it possible for students to pay their fines online?
Comment from Anonymous on May 24 2012

The College is working on an electronic payment option for services and fees across the campus.  The Library will be implementing the service once it becomes available.

Answered by Lisabeth Chabot, College Librarian

The fees are way too expensive. We are in college. A dollar a day... Really?
Comment from Suggestion box on May 18 2012

Greetings,

The Library communicates with patrons several different ways to help avoid overdue fines. Courtesy e-mail notices are sent one week before books/scores are due, with an option to renew on-line. Also, due date reminders are posted at the Circulation Desk, on the Library web site, digital signage, Facebook and twitter a week before items are due.
Overdue e-mail notices are sent one day and seven days after items are due, with an option to renew on-line.

The Library's Circulation Team reviews the circulation policy at the beginning of each fiscal year and suggestions are welcome. Suggestions may be sent to Ben Hogben, Access Services Manager. Thank you.

Answered by Ben Hogben, Access Services Manager

Can we get an electric stapler capable of handling 20+ pages? Thanks!
Comment from Suggestion Box on May 16 2012

Thank you for your suggestion.

An electric stapler has been ordered for the Circulation Desk.

Answered by Ben Hogben, Access Services Manager

Heading out. Just wanted to say keep up what you're doing
Comment from Anonymous on May 09 2012

We are committed to continuous improvement and appreciate that our efforts are recognized!  Best wishes for the summer....

Answered by Lisabeth Chabot, College Librarian

I second the last comment. Thank you for the cookies as well!
Comment from Anonymous on May 09 2012

You are most welcome!  Good luck on your exams!

Answered by Lisabeth Chabot, College Librarian

thank you guys so much for the free cookies! its greatly appreciated during this time of year. But, there is a desperate need for an adequate amount of equipment for students (like enough power cords for laptops) as well as better functioning laptops. also-more quiet study rooms would be an amazing feature to have!!
Comment from Anonymous on May 08 2012

We will add more power cords - our laptops are in the College's technology renewal program and are replaced every three years.   They see a lot of use and it is a challenge to keep them optimally functioning.   If you will be with us next Fall, you will see some additional quieter study space.   The large collaborative study room on the 5th floor is being turned into a SILENT study space with individual carrels.  In the meantime, we are glad you are enjoying the cookies!

Answered by Lisabeth Chabot, College Librarian

Thanks for the cookies!
Comment from Anonymous on May 08 2012

You are very welcome!  Good luck on your exams and best wishes for our graduating class of 2012.

Answered by Lisabeth Chabot, College Librarian

There is a DESPERATE need for either more space in this library, or an additional location on campus, where one can study in a quiet environment. With only two out of four floors of this library designated for quiet study, it is incredibly difficult (if not impossible) to find a seat at any busy time of year. Is there any chance that the library will ever either a) become a quiet place for study, as most libraries are, or b) be expanded so that there are more places for students to sit and work and study? Around finals week, the library becomes completely overcrowded and ceases to serve any function for students who want to study and finish work quietly, at a desk.
Comment from Anonymous on May 08 2012

We recognize that the physical space available in the Library facility is frequently not adequate for the number of users, particularly at the end of the academic semesters.  We will be creating some more study space over the summer - adding individual study carrels on the quiet floors, shortening stack ranges, and moving larger tables to the main floor.   The Library was built in a time period when enrollment was lower and the facility did not see as much use.   Without a major physical expansion of the facility, we are unable to accomodate more users.  With wireless accessibility across the campus, it may be preferable to find an empty classroom for quiet study.  

Answered by Lisabeth Chabot, College Librarian

I have been thinking about this for a while and as a student I have found it very helpful when teachers have class material/books on reserve at the library, and I think the practice should be encouraged/required of most if not all books that are required for classes be put on reserve. It is very helpful for students who are financially struggling and find it difficult to purchase/borrow books for homework; it is a shame for students' classwork and grades to suffer because of this. I recommend this especially as opposed to just having those materials available for check out, because that means that one student can monopolize it for the entirety of the semester. It is a change that I think would be exponentially helpful and not too hard for the library to implement from my perspective. Students who can afford it and don't want to go through the hassle of going to the library for an hour long use of these books will still buy from the bookstore. But your thoughts are appreciated.
Comment from Anonymous on May 08 2012

The Library encourages students to suggest to their professors that copies of course-related materials be placed on reserve.  We cannot require that faculty do so.  You might also suggest/requestt that faculty have ourse materials digitized, within Fair Use Guidelines, and placed on eReserve in the Sakai Course Management System.  Legally digitizing portions of works allows for unlimited simultaneous use (more that one user at a time) and 24/7 access from the Web.

Answered by Lisabeth Chabot, College Librarian

Is the Library planning on getting more Mac computers?
Comment from Anonymous on May 03 2012

The 4 iMac's in the Digital Media Lab have proven to be very popular.  We hope to add more Mac's when some of our public compiuters come up for Technology Renewal next fall.

Answered by Lisabeth Chabot, College Librarian

Not enough laptop chargers when I pay 50k a year? Absurd!
Comment from Suggestion box on May 03 2012

Thank you for your suggestion.

Laptop chargers are very popular and eventually stop charging due to extensive use. An inventory of laptop chargers was done yesterday (5/2) and more have been ordered.


Answered by Ben Hogben, Access Services Manager

The IC library is one of the biggest wastes of both space and money on this campus. Floors upon floors of students fill the facility on their phones and on social networking sites, leaving no room for the students who need to use the library for what it was intended. Why pay 50,000 a year to attend a school without a legitimate library?
Comment from Anonymous on May 01 2012

Academic libraries have evolved over time as resources have migrated to online access and student work/research has become more collaborative.  It is a challenge to support the myriad of user needs in one facility.  We have designated quiet study and group study floors and continue to review user needs.  Additional individual study carrels will be placed on the 4th floor over the summer.  The large collaborative study room will be turned into a silent study room with individual carrels.    While online resources allow for multiple users to access the scholarly information simultaneously and 24/7, it is neither technically possible, nor ethically desirable to control what users access. 

Answered by Lisabeth Chabot, College Librarian

I love ic library! Do you have any advice for rising LIS students?
Comment from Sarah on May 01 2012

Congratulations on your career choice!  I recommend that you get as much practical experience as possible- i.e. internships, volunteer work, etc.  There are many types of libraries and organizations that provide information and resource services - e.g. historical societies, professional associations, schools, hospitals.  Good LucK!

Answered by Lisabeth Chabot, College Librarian

The IC Library is wonderful!
Comment from Suggestion box on Apr 30 2012

Thanks for the positive feedback - all of the Library's staff strives to provide good customer service and resources.

Answered by Lisabeth Chabot, College Librarian

Would you please consider ordering the book "Are You My Mother" by Alison Bechdel? It's a follow-up to her amazing book "Fun Home" and will be released May 1st.
Comment from Anonymous on Apr 29 2012

Alison's latest book is on our "to be ordered" list.  We have completed orders for this fiscal year and will order "Are You My Mother" in June.   There is an excellent review of the new book in the 3/29/12 New York TImes Book Review.

Answered by Lisabeth Chabot, College Librarian

Would you please consider getting a change machine installed for the copiers? I know you have the vending machines on the main floor, but they aren't wired to break $5 and $20.
Comment from Anonymous on Apr 28 2012

Thank you for your suggestion.

According to our copier vendor, the copier should give remaining change by pushing the coin return button after copies are made. This feature should work with bills up to $20.

An alternative to using change for the copiers is the ID Express Value-add machine, which is located to the right of the copiers on the main floor of the Library.

Need to make one or two copies? You can scan the document for free using one of our copier/scanners and then print it out from any desktop computer in the Library.

Answered by Ben Hogben, Access Services Manager

I think the library should hold a hula hoop contest or something different for the end of the year...
Comment from Anonymous on Apr 27 2012

While this sounds like a fun idea, we would not want to disturb students who are diligently working on last minute projects and studying for exams.

Answered by Lisabeth Chabot, College Librarian

Please get a paper cutter
Comment from Suggestion box on Apr 27 2012

Thank you for your suggestion.

A paper cutter will be ordered and made available for use at the Circulation Desk.



Answered by Ben Hogben, Access Services Manager

Could you get the book Adversarial Design by Carl DiSalvo? Looks like a good read.
Comment from Anonymous on Apr 24 2012

I am the subject bibliographer for Politics. I have looked at some reviews of the book and think it would well support the curriculum at Ithaca College, so I will be happy to order Adversarial Design by Carl DiSalvo. Our book spending is over for this fiscal year, but I will place an order at the start of the new fiscal year in June.

Did you know that you can regularly recommend items for purchase through the online form Recommend a Purchase?

Answered by John Henderson, Social Sciences Librarian

Would love to have more access to economic journals; NBER working papers etc
Comment from Suggestion box on Apr 24 2012

The Library does provide access to some of the NBER Working Papers' series - on the Articles page enter "nber" in the Search for a Journal box - your search will retrieve a list of the NBER publications/series.  The papers are available as pdf's.   See this list of the library's journals in Business and Economics - you can search under the additional subcategories such as "Labor and Workers' Economics".   We will begin a subscription to the full set of NBER Working Papers in 2012.  

Answered by Lisabeth Chabot, College Librarian

You should get a microwave for student use.
Comment from Suggestion box on Apr 23 2012

This is an interesting idea!  At the present time, none of the items in the Library's vending machines need to be heated.   We also would need a secure location for the appliance.  We will keep this on the list of desired upgrades... in the meantime, I suggest that you recommend that the Campus Center install a microwave, as many students and faculty members eat their meals in that facility. 

Answered by Lisabeth Chabot, College Librarian

There was a really helpful front desk student named Madison who explained reserve books to me on Thursday night. Give her a thumbs up.
Comment from Suggestion Box on Apr 13 2012

Thank you for your note. We appreciate the feedback!

Answered by Ben Hogben, Access Services Manager

Can the laptops offered at the circulation desk be cleaned once in while? I always get them out and they are often filled with crumbs and the screens are barely visible from all the gunk on them.
Comment from Anonymous on Apr 10 2012

Thank you for your suggestion.

Laptop cleaning supplies have been ordered.

Answered by Ben Hogben, Access Services Manager

Have you considered the possibility of staying open all night, just Monday through Thursday?
Comment from Anonymous on Apr 09 2012

The library's operating hours have been extensively revised and extended in recent years in response to user preferences and feedback (e.g. additional hours on Friday and Saturday nights).   Academic libraries that do provide  24/5 access usually do so in a secured and defined space, not in the entire facility. Typically a limited range of services are provided. The IC Library facility is not configured to provide such a space.   We would need to staff 4 service points and additional budget funds to cover these services.

Also, please be aware that the Cleaning Staff is hard-pressed to clean and maintain the facility during the few hours we are closed most days.  

Most of our online resources and services are available 24/7 from any computer.    We do  monitor usage and see a drop is use after Midnight most days. We continue to review usage of the building and use the data for annual budget and planning purposes. Your feedback is helpful and will be used in our planning.

Answered by Lisabeth Chabot, College Librarian

Is there any possibility of installing more electrical outlets around the library over the summer? I know it's a constant problem for many students - especially when no desktops are available and the laptops only hold a charge for 2 hours. I've been to many colleges where the tables and desks have an ethernet port and electrical outlet installed into them, and it's very useful.
Comment from Anonymous on Apr 08 2012

The availiability of power outlets has been reviewed with the Facilities Office - we contine to review our options.  Unfortunately, it is difficult to retrofit an existing building.    Tables with ports and outlets would also need an existing power source.  There are power outlets in inconvenient places - e.g. concrete pillars.   Our current solution is to provide extension cords that you can check out from the main Circulation Desk.  Please note that we recently converted several listening stations to individual study carrels (next to Multimedia Services) - each carrel has power.  We will continue to review the placement of materials and furnishings in the Library, with the goal of better meeting our users' needs.  

Answered by Lisabeth Chabot, College Librarian

Can pencils for normal-sized hands be provided? Thanks!
Comment from Suggestion box on Apr 05 2012

#2 pencils, with erasers, have been added to the supplies at the Circulation Desk.

Thank you for your suggestion!

Answered by Ben Hogben, Access Services Manager

Oftentimes I want to ask the library questions via Twitter. Does the Ithaca Library have a twitter, or are they considering getting one? I really think this would be a valuable resource, and a great way to get information out to the general student body.
Comment from Anonymous on Mar 20 2012

Thanks for your suggestion.  A team of librarians is working with a recent IC alum who is studying the Library's options for using social media tools to interact with our users. I will pass along your feedback.

(You can now tweet questions/comments to the Circulation Department at ICLibrary@ICLibraryCirc)    Ben Hogben, Access Services Manager

Answered by Lisabeth Chabot, College Librarian

We ought to have more than one MacBook charger available for lending at the Circulation Desk.
Comment from Suggestion box on Mar 15 2012

Thank you for your suggestion.

Two additional 60 watt MacBook chargers have been ordered. 

Note that some Apple power supplies are of a different wattage. Please check the power recommendation for the item you are using.

Answered by Ben Hogben, Access Services Manager

Ventilation in the bathrooms is awful -- can you get one of those air fresheners that activates automatically at regular intervals? Also, the women's room on the main floor is trashed by 2 or 3 every afternoon. Garbage overflowing, paper towels all over the floor. It's gross.
Comment from Anonymous on Mar 07 2012

Thank you for letting us know.  Your observations/complaints will be passed along to the Custodial Services and to Facilities.

Answered by John Birk, Collections and Facility Supervisor

I love that whoever is in charge of the rotating images for the library TV chose a picture of Florence Welch to advertise the new microphones that can be checked out. Her music is so amazing and she's a very accomplished singer/songwriter. It warms my heart! :)
Comment from Anonymous on Mar 06 2012

Thanks! I'm a big fan too.

If you are digging Florence + the Machine, check out another British singer/songwriter, Estelle on Spotify. Different genre, but that same great attention to the musical experience.

Answered by Dan Taylor, Library Technology Specialist

I love the new digital media lab because there is always room to set up your laptop. Yet, there are people there on the regular that are loud and disrespectful for those trying to work. I know recruiting someone to go "shhh!" is absurd, but some sort of sign that may ask others to be respectful and quiet could be all the room needs for other students to point at when people are being loud. I come here every time I'm in the library and every time I am faced with disrespectful students.
Comment from Anonymous on Feb 27 2012

We are glad that you are finding the Digital Media Lab useful.  As it is located on a group study floor, the rooms in the Lab are available for group project work.   We have found that users tend to ignore signage.  That said, we would hope that everyone in the library would be considerate of those around them.  

You might want to use of one the open carrels in the Multimedia area - we recently opened up several for individual use - they have power and provide some privacy.

If others are being disrespectful, please do not hesitate to speak with or call a staff member at the Circulation Desk at 274-3206.  A staff member or student manager can respond to your concern.

Answered by Lisabeth Chabot, College Librarian

Are you guys going to get "A Game of Thrones: The Complete First Season"??? I think it comes out in DVD next week.
Comment from Anonymous on Feb 22 2012

We are absolutely going to get the Game of Thrones!  It is on order in the Library Catalog.   I've had a lot of inquiries about it.  According to Amazon.com, the release date is March 6th, 2012.  Be patient, though -- it takes time to receive and process it.

Answered by Cathy Michael, Communications Librarian

Why doesn't the library have a copy of Kirby's Return to Dreamland? No library is complete without one!
Comment from Anonymous on Feb 18 2012

Materials purchased with Library funds must be accessible via equipment available in the Library.   Kirby's Return to Dream Land is a multiplayer Platforming game for play on the Wii gaming system.  I list some casual and serious games on my New Media Economics guide.

Answered by Cathy Michael, Communications Librarian

The computers with widescreen monitors default to 1280x1024 resolution when they should be 1440x900. I have to change them every time I log on to one.
Comment from Anonymous on Feb 17 2012

Your suggestion has been forwarded to Information Technology Services for review.

Thank you.

Answered by Ben Hogben, Access Services Manager

Is there a way to be greeted by my preferred first name rather than my legal name when I log into my library account? I found a way to modify this in ILL but not the general library account area. Most other IC tech services are able to identify me using my preferred first name, such as the IC directory, webmail, sakai, etc. For some reason the Library seems to not use the same system perhaps? Thanks for any info!
Comment from Anonymous on Feb 17 2012

Thanks for getting in touch.

We at the Library know that names matter to people. However, our system is quite ill-mannered. The software engineers left no place in the patron record to record an individual's preferred name . Hopefully, a future upgrade will allow our system to be a little more polite.

In the meantime, our patron database is built from the College's student and employee information system. We'll chat with the people responsible for those systems. Perhaps we can get some different information.

Answered by Dan Taylor, Library Technology Specialist

The copier on the 3rd Floor is not currently reading flash drives.
Comment from Anonymous on Feb 15 2012

The problem has been fixed.

Most of the time, turning the copier off/on using the red switch on the left side will take care of the problem. You may also ask for assistance at any of the service desks. Thank you.

Answered by Ben Hogben, Access Services Manager

Why does the library only have the third and fourth seasons of Big Bang Theory at Multimedia? However can I immerse myself in the antics of Sheldon and the gang if there is no season 1 or 2 for me to check out? :'(
Comment from Anonymous on Feb 10 2012

No problem.  I'm happy to order Season 1 & 2 of The Big Bang Theory for our collection (syndicated on TBS). After all, Jim Parsons is an Emmy Award winning actor!  And remember, you can always Recommend a Purchase using our form.

Answered by Cathy Michael, Communications Librarian

I keep getting an error when I try to search the library catalog. Will this be fixed soon?
Comment from Anonymous on Feb 09 2012

We have not received any other comments about problems with the catalog.  If problems persist for you, please send a more detailed description of your problem to our Technology Specialist.   Also, check out the tips on our Technology Assistance page.

Answered by Lisabeth Chabot, College Librarian

I recently tried to order some books via interlibrary loan, only to be told that the school was unable to process my request because they were textbooks and I could buy them in the bookstore. I find this to be ridiculous. What should it matter if the books are available in the bookstore? I can understand that it is costly for the library to procure books through interlibrary loans, however, the library is there to serve the students, not make them pay more for an already expensive education, surely there are other ways to cut costs. As a history major, I have a ton of books I need to buy (usually numbering above 15 every semester) and do not need to be told to buy them or check them out as they are on reserve. Though I could easily get the books on reserve, 2 hours is not enough time to get all of the reading done. If you are juggling a full course load, a sport, and a job at the same time, it can be very hard to find the necessary time to make the daily trek to the library. Plus, if everyone in the course is checking the books out from the reserve desk, there are simply not enough copies or enough time for everyone to get access to the books. Also, what if I need the book for a paper but am not enrolled in the course? Should I be limited by the fact that a valuable resource is virtually inaccessible to me simply because it is on reserve and I cannot take check it out for the period of time needed? Finally, as a poor college student, if I am determined to not pay for a few books, well...what is going to cost the college more, the loan of a couple books or me copying and subsequently printing a couple hundred pages from each book? If allowing interlibrary loans on textbooks is so impossible, perhaps the library should look into getting multiple copies of each book, that way there is a copy available on the shelves and a copy on reserve.
Comment from Anonymous on Feb 09 2012

Textbooks required for classes tend to be very popular, not just at IC, but at other schools as well. Obtaining them through interlibrary loan would likely take weeks to locate a  copy that was not already checked out. Due dates are also set by the lending library and tend to be much shorter than a full semester.

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books. In recent academic years, the Library budget has allowed for the purchase of approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus. 

Also, when ILL borrows a book from another institution, there are charges that the library covers.  We believe that acquiring resources such as databases for everyone to use is a more strategic use of available funds.

If you find that it is difficult to have adequate access to physical items on reserve, please provide this feedback to your instructor.  He/she may have an extra copy that they can place on reserve.  The Library can also work with faculty to scan sections of books to place on electronic reserve, within copyright guidelines.   Electronic reserve chapters are available 24/7 to persons enrolled in the course.   

If you need a reserve book and it is checked out, Circulation Desk staff can send you a text message as soon as the item is returned.

Answered by Ben Hogben, Access Services Manager

I really like your tweeks and enhancments to the web site. ;}
Comment from jack on Feb 09 2012

Glad you like what we're doing with the website! We appreciate your feedback.

Answered by Ron Gilmour, Web Services Librarian

You all should definitely start marketing the new Multimedia Lab on the website!
Comment from Anonymous on Jan 31 2012

Thanks so much for the suggestion - the DML is on our list of services/resources to feature - we particularly want students to be aware of the collaboration stations that support work on group projects.

Answered by Lisabeth Chabot, College Librarian

I think that the Library should sell tote bags. That way, students could have a reusable bag and the library could have some extra cash monies. :)
Comment from Suggestion box on Jan 30 2012

Thank you for your suggestion.

How about a free waterproof reusable tote bag? These are available from either the Circulation or Multimedia desks; just ask one of the desk staff.

Answered by Ben Hogben, Access Services Manager

The staplers that ITS has in the Friends, CHS, + Williams almost never jam. Is there any way that the library could buy those tan-colored ones instead of the black ones from Staples? Thanks! : )
Comment from Suggestion box on Jan 03 2012

Thank you for your suggestion.

I will contact ITS and order the make/model of stapler you suggest.

Answered by Ben Hogben, Access Services Manager

Individual desks on the first floor so one person doesn't take a whole table, especially during finals
Comment from Suggestion box on Dec 19 2011

As the main floor of the Library is designated for Group Study, we have placed our larger tables on that floor.   Pending the receipt of additional tables next semester,  we will be relocating additional smaller tables to main floor, from the 4th and 5th floors.

Answered by Lisabeth Chabot, College Librarian

Why is the library only open until 11pm the night before finals begin?! There are no other places on campus open to study!
Comment from Liz on Dec 17 2011

As is our custom, the library offered extended hours on the Friday and Saturday before exams.  The College adjusted the schedule for exams after we had set our hours.  We will try to accomodate schedule adjustments in the future.

Answered by Lisabeth Chabot, College Librarian

The hot chocolate IS greatly appreciated...but it puts us to sleep!!! How about you have the coffee option open too? =)
Comment from Sam on Dec 17 2011

Sam:

We are working with Dining Services to see if they can offer a coffee service.  We know that coffee is the preferred beverage... will keep everyone updated on the coffee option....

Answered by Lisabeth Chabot, College Librarian

The staff here is always extremly helpful. Even when the research desk student left for the night, the Circulation/Reserves desk student spent time helping me research.
Comment from Suggestion box on Dec 16 2011

I am so glad that one of our great student assistants was able to provide assistance.

Answered by Lisabeth Chabot, College Librarian

I'm really glad to hear that the noise issue is going to be addressed in the next semester! And a coffee cart idea is being considered?! Keep up the great work!
Comment from Anonymous on Dec 15 2011

Thanks for the positive feedback.

Answered by Lisabeth Chabot, College Librarian

There may be all the complaining and whining with finals and everything, but I'd just like to say thank you for the hot chocolate. It's some much-needed cheer for a stressful time.
Comment from Anonymous on Dec 15 2011

Thanks for the kind words!  We are all stressed at the moment!

Answered by Lisabeth Chabot, College Librarian

What is the ringing sound on the fifth floor? Awful!
Comment from Anonymous on Dec 14 2011

Not the ringing of sleigh bells was it?
Seriously, we are experiencing problems with the heat circulation and the air handling in the entire building (see prior post).  We do monitor and report these incidents so they are seen to promptly.  Please do not hesitate in the future to Tell Us.

Answered by John Birk, Collections and Facility Supervisor

Look around the library at any given time and you will see a lot of coffee cups, OF COURSE a coffee cart in the library will make money!
Comment from Anonymous on Dec 14 2011

We have scheduled a meeting with Dining Services to review the possibility of their offering such a service.

Answered by Lisabeth Chabot, College Librarian

fourth floor is SO NOISY!! I truly do need quiet to get the work I need to done, and it's so out of control up here. I'm not a confrontational person and I don't want to make a huge deal, I simply would appreciate the rules being better enforced. Thanks!
Comment from Anonymous on Dec 14 2011

It's a very busy time of the semester and we are experiencing the perennial rise in noise level and conversations with groups of students gathering on all of the foors of the Library. 

We would hope that everyone in the library would be considerate of those around them.  Community standards are best supported by everyone taking part in their implementation and enforcement.

If speaking to noisy users does not resolve the problem, please do not hesitate to speak with or to call a staff member at the Circulation Desk at 274-3206.  A staff member or student manager can respond to your concern.

Answered by Lisabeth Chabot, College Librarian

The fifth floor is unbelievably cold and the fluorescent lighting is really irritating. The library is highly overcrowded in general, and the fourth floor is set up disfunctionally.Nine times out of ten there is one person per table and none open.
Comment from Anonymous on Dec 14 2011

Ithaca College policy states that interior building temperature set points are 69-71 degrees for the heating season (generally November-April) and 74-76 degrees for the cooling season (generally May through October).  This is an environmentally responsible policy that meets applicable New York building codes and OSHA guidelines as well as helps the college reduce energy consumption. 

While the Library's temperature is monitored 24 hours a day,  fluctuating outdoor temperatures may affect the heating and cooling systems.  We will report the cold temperature to the Facilities Office, as they centrally control heating and cooling in the Library.

Regarding the 4th floor, we are working with the Office of Facilities to have individual study carrels constructed.  They should arrive sometime next semester.  We plan to remove the larger tables when the individual tables are installed.   As a result, we will be able to provide more individual quiet study. 


Answered by Lisabeth Chabot, College Librarian

Cocoa isn't caffeine, it's sugar! I fully support the coffee cart idea!
Comment from Anonymous on Dec 14 2011

We will again speak with Dining Services about this type of service - they do not have carts at this time and require more permanent installations with access to water and to power.  The cart would also need to generate enough revenue to cover the related costs. 

Addendum from the Science Librarian: Cocoa does contain a non-trivial amount of caffeine, as well as the related alkaloid theobromine, which is also a stimulant.

Answered by Lisabeth Chabot, College Librarian

Are efforts being made to improve the wireless internet? Because as of now, it is pretty bad.
Comment from Anonymous on Dec 13 2011

The Library gets pretty busy around finals. With so many connections to the wireless network, the system gets pretty taxed.

The wireless system in the Library is managed by ITS. We'll be happy to pass along your comment. If you are experiencing difficulties with the wireless network, please feel free to contact the ITS HelpDesk directly at 607.274.1000.

Answered by Dan Taylor, Library Technology Specialist

Is there any chance the library could get a coffee cart? Even if only for the last month of each semester!
Comment from Anonymous on Dec 12 2011

We have talked to Dining Services about this type of service - they do not have carts at this time and require more permanent installations with access to water and to power.  The cart would also need to generate enough revenue to cover the related costs.   For a bit of caffeine, we will be offering our annual hot cocoa during finals week and will begin a bit early this year - look for cocoa this week.

Answered by Lisabeth Chabot, College Librarian

I completely agree with the person who wrote about the fifth floor being noisy. It is so loud up here and I am sick of it. Obviously sticking a post-it sized sign saying "Quiet Study" is not worth it and I understand that you are making changes but that is not going to help me right now. I should not have to be on patrol duty asking people to quiet down, that is what the student workers should be doing.
Comment from Anonymous on Dec 12 2011

It's a very busy time of the semester and we are experiencing the perennial rise in noise level and conversations with groups of students gathering on all of the foors of the Library. 

We would hope that everyone in the library would be considerate of those around them.  Community standards are best supported by everyone taking part in their implementation and enforcement.

If speaking to noisy users does not resolve the problem, please do not hesitate to speak with or to call a staff member at the Circulation Desk at 274-3206.  A staff member or student manager can respond to your concern. Student workers are assigned to desks to provide access to multimedia, circulation, reserve, and interlibrary loan services - as such they are not available to patrol floors.

Answered by Lisabeth Chabot, College Librarian

The library needs to do a better job of enforcing the fact that the fourth and ESPECIALLY the fifth floor are for QUIET study. A lot of times especially in the last few weeks the fifth floor has been sounding like the first floor, and it's not always due to the collaborative study spaces, it's becoming more so due to the 3-person tables that are outside of the collaborative study spaces.
Comment from Anonymous on Dec 10 2011

Thanks for letting us know that the large tables are not being used for quiet study.  We will remove them at the end of the semester.   FYI - we will be  converting the large collaborative study space into a silent study space sometime next semester.  Individual study carrels will be ordered for this space.

Answered by Lisabeth Chabot, College Librarian

For the Media Lab it would be nice to have Final Cut Pro or X to allow for greater flexibility when using the lab. Thanks.
Comment from Anonymous on Dec 10 2011

The Digital Media Lab was developed to support general media development, for which Final Cut Express is appropriate and provides more functionality than iMovie, etc.   While the professional version of Final Cut does provide greater flexibility, it is beyond the scope of what we are able to offer at the present time.

Answered by Dan Taylor, Library Technology Specialist

UConn brings therapy dogs to their librar during finals week. Any thoughts of bringing a similar program to IC? http://lib.uconn.edu/about/news/events/PawsRelax.pdf
Comment from L on Dec 09 2011

What a great idea! We are in negotiation with some local canines. They may be able to visit during exam week if their schedule allows.  In the meantime, Ghita and Boysen wish you great success on your exams!

Update: The College's Pet Policy requires that Ghita and Boysen send their greetings virtually.

Answered by Lisabeth Chabot, College Librarian

Thanks for the reminder about semester due dates: "Your Library materials may be due soon. Don't make us release the hounds". User-friendly, plus it made me laugh.
Comment from Amanda on Dec 08 2011

Amanda:

Glad you enjoyed our injection of some humor...

Answered by Lisabeth Chabot, College Librarian

Is the Ithaca College library working towards making ebooks available on the Kindle?
Comment from Anonymous on Dec 04 2011

Ebooks in the ebrary database (these are the ebooks that are listed in the library catalog) may be downloaded whenever the DOWNLOAD button appears in the ebrary toolbar.

The Kindle MOBI format is not supported by eBrary's downloads. But, as Kindles can read PDF documents, you can load downloaded sections of eBrary's ebooks in PDF format onto your Kindle.

See the following link for instructions on creating an image PDF of a specific chapter or page range from an ebrary ebook that can be read on a Kindle: http://support.ebrary.com/?p=655

Answered by Lisabeth Chabot, College Librarian

For most of the semester, there is rarely ever a wait list for laptops. We should be able to renew laptops online AS LONG AS there is no one on wait list.
Comment from Anonymous on Dec 03 2011

We will review laptop usage/demand for the current semester and consider extending the loan period for the Spring 2012 semester. 

Answered by Lisabeth Chabot, College Librarian

If I take out a book from the library today, is it due back at the end of the semester, or halfway through the spring semester?
Comment from Anonymous on Dec 03 2011

If you check out a book now, the initial due date will be the last day of class.  You will be able to renew the book online beginning Friday, 12/9 - the new due date will be March 2, 2012.

Answered by Lisabeth Chabot, College Librarian

Putting group study rooms on the fifth floor and large tables on the fourth floor were very poor planning. Each floor is supposed to be silent and I have found them to be quite the opposite. I feel uncomfortable asking people to quiet down and I feel that I should not have to, especially on a "quiet study" floor. Are there any plans to insulate the study rooms better?
Comment from Anonymous on Nov 30 2011

The use of the library's space has evolved over the years - at one time the entire building was expected to be quiet study.  With increasing use by students, we designated the 4th and 5th floors for quiet study.   We recognize the need for additional quiet study space - we plan to convert the collaborative study rooms on the 5th floor to Silent Study spaces.   We have also submitted a proposal to purchase additional tables for individual quiet study. 


Answered by Lisabeth Chabot, College Librarian

Why can't we renew laptops online?
Comment from Anonymous on Nov 30 2011

Due to high demand, laptops cannot be renewed online. However, when you return the laptop, you may request to check it out again as long as there no other patrons on the waiting list.

Answered by Lisabeth Chabot, College Librarian

About the last answer. I need back issues of Time and Newsweeek, but there arent any
Comment from Anonymous on Nov 30 2011

The full-text of Newsweek and Time is available in several databases, including Academic Search Premier.  If you are searching for images, check out the AP Images database and the Time Magazine cover archive, and as always, please consult with a librarian at the Research Help Desk to locate additional resources.

Answered by Lisabeth Chabot, College Librarian

Hi! What happens to all the magazines after they are out of date? I'm assuming they get recycled...but I would love the "old" magazines. Especially the ones that come out every week!
Comment from IC Student on Nov 29 2011

A good question - while our popular collection continues to shrink due to full-text online access becoming available, the Library does not actually have a supply of issues ready to be discarded at any one time.    We also  bind some of the popular weekly periodicals, as their visual content is important for research in some courses.

Answered by Lisabeth Chabot, College Librarian

On the lake side of the 3rd floor of the library, the 4th computer to the right is missing its mouse.
Comment from Frank on Nov 29 2011

Thanks for reporting this - we will locate a replacement.

Answered by Lisabeth Chabot, College Librarian

I think a nap room would be really really nice. a room with dim lights, pillows, futons or mats to sleep on. Sometimes i take naps in the chairs but they aren't the most comfortable
Comment from Anonymous on Nov 11 2011

The Library's primary mission is to enhance teaching and learning  through the provision of flexible, diverse, and user-centered information services and resources.  While a nap room might enhance your learning, we simply do not have the space to dedicate to quiet, uninterrupted naps/sleep.   I think we would all like to have such a space from time to time!  A side note: there is always the issue with hygiene when it comes to items such as pillows - they would require constant laundering.  That said, you are welcome to bring your own pillow, put your feet up on one of footstools and rest. 

Answered by Lisabeth Chabot, College Librarian

delete stuff off the USB drives before giving them out again, I've almost gotten viruses every time I've used one.
Comment from Suggestion box on Nov 10 2011

Antivirus software has been installed on Library flash-drives this morning. If you continue to experience problems, please alert staff at the Circulation Desk.

Thank you

Answered by Ben Hogben, Access Services Manager

i know the printer receipts are printed for the people who check books out, but why do you also print them out when they're turned in. I just found a sheet that says "item discharged". You'd save some paper if you didn't do this every time a book is turned in. Why the waste?
Comment from Anonymous on Nov 04 2011

Thank you for your question.

"Discharge" receipts are occasionally used by Library staff to give a record of the date and time an item was due, when it was discharged and whether an item has a "Hold" for another patron.

Answered by Ben Hogben, Access Services Manager

Every time I use a flash drive in the print station computers, it comes away with a virus on it. Could you please have ITS clean them?
Comment from Benjamin on Oct 29 2011

Thank you, Benjamin.

A service request has been submitted to ITS for both print stations.

Answered by Ben Hogben, Access Services Manager

Does the library have plans to get "Captain America: The First Avenger" on DVD now that it has been released? Immediate and aggressive actions must be taken to secure this stunning film for the campus community to enjoy.
Comment from Cap on Oct 29 2011

Thanks for your suggestion - it sounds like an excellent resource.  Please complete our Purchase Recommendation Form. 

Answered by Lisabeth Chabot, College Librarian

The print station on the left does not work with flash drives.
Comment from anonymous on Oct 28 2011

Thanks for getting in touch. A quick restart of the computer fixed the problem.

In the future, please let someone at the Circulation Desk know. We'll get it up and running in a jiffy.

Answered by Dan Taylor, Library Technology Specialist

I've been using the College library to do both medical research and stuff on New York State and colonial history. I have to say I'm very impressed. The ILL stuff is great for both journal articles and books; we seem to have a ton of subscriptions so that I'm rarely disappointed when I find an article I'm interested in, and whenever I find a reference to an interesting 1940's book on New York history more likely than not it's on the shelf. All of your systems work well and are very convenient. I think the library rocks.
Comment from anonymous on Oct 28 2011

Thanks so much for the kind words.  It is so good to know that the Library has materials and services that you value.

Answered by Lisabeth Chabot, College Librarian

I heard that the new printer will staple your paper, is that true? That would be awesome!
Comment from Anonymous on Oct 27 2011

Yes, the new public printer, LIBRARYPR2, can staple and 3-hole punch your paper.
Go to Print  - >  Properties, and then select either staple, 3 hole punch or both.

Answered by Ben Hogben, Access Services Manager

With the rainy/snowy season here, do you have any suggestions for keeping books dry that I check out and take back to my dorm?
Comment from Suggestion box on Oct 27 2011

Thank you for your question.

The Circulation and Multimedia Desks have plastic book-bags available for patrons. Feel free to request one the next time you check out books.

Answered by Ben Hogben, Access Services Manager

The online reserves are not working
Comment from Anonymous on Oct 21 2011

The library's online system was successfully upgraded during Fall Break - during the day on October 21.  It came back online that evening. 

Answered by Lisabeth Chabot, College Librarian

Why is printer 3 so slow? Fix the printers.
Comment from Suggestion box on Oct 21 2011

The Library installed a new high speed public printer over fall break. This should reduce waiting time at the Circulation Desk.

Thank you

Answered by Ben Hogben, Access Services Manager

Get the MAGIC SCHOOL BUS on DVD! (it's educational)
Comment from Suggestion box on Oct 21 2011

Please fill out a Purchase Recommendation Form - as there are many Magic Bus titles in their series, please be specific as to the DVD your are recommending.  Thanks! 

Answered by Lisabeth Chabot, College Librarian

Hello! I have really enjoyed your "Ithaca College: Then and Now" videos! When will they up front on the library page? Right now, you have to click through a few out-of-the-way menu options to find them.
Comment from History Buff on Oct 11 2011

Thanks for your interest! There are two new videos about Ithaca College and our downtown years that we are planning on featuring soon. In the meantime, you can check them out on our YouTube channel at http://youtu.be/gsLpfLlnlew  and http://youtu.be/3fcHOANuUyg -- enjoy!

Answered by Bridget Bower, College Archivist

I've been visiting the library a lot lately--it is amazing how helpful the two librarians I've spoken to have been. I looked up the library staff and judging by their pictures I think their names are Jennifer Strickland and Ron Gilmour. Ms. Strickland has been so gracious on several occasions, all of which involved me asking some pretty complicated questions. Mr. Gilmour couldn't answer my question but he was very friendly and redirected me to a place better-equipped to solving my problem. I just wanted to say thank you and compliment your excellent service.
Comment from appreciative student on Oct 04 2011

Thanks so much for the positive feedback!  Our librarians work diligently to support student and faculty research success.

Answered by Lisabeth Chabot, College Librarian

What is the policy on people who are not members of the Ithaca College community using the library? There is an older man who is often here late at night (between 10 - 2) who uses the computers on the third floor for hours on end. He has approached me and asked to borrow my phone and untangle his headphones for him, making me uncomfortable. I was just wondering what the library policy was on this.
Comment from Anonymous on Sep 29 2011

Thank you for your question. No one likes to feel uncomfortable; we take your question seriously.

The Library's Public Use Policy is available on the Library home page by clicking on Services -> Policies.

If you are approached by someone who makes you feel uncomfortable, please speak to either a staff person or student manager at the Circulation Desk on the main floor of the Library. They will help you get in touch with Campus Safety; Safety will need to hear the details from you for an official response.

You can always reach Campus Safety at (607) 274-3333 or from a blue light phone.

Answered by Ben Hogben, Access Services Manager

Can you still check out a book if there is a fine on your account?
Comment from Anonymous on Sep 24 2011

Thank you for your question.

If a Library account reaches $200 in fines/fees, the Library system puts a "block" on the account until the fines/fees are paid, or sent to the Office of Student Financial Services if the fines/fees are on a student's account.

More information may be found on the Library's Circulation Policy.

Answered by Ben Hogben, Access Services Manager

With the feature provided through which the lib sends email notifications on due dates, there is no need for a printed riciept. It's extremely wasteful and unnecessary.
Comment from Suggestion box on Sep 16 2011

Thank you for your suggestion.

Receipts are necessary for short-term loans such as reserves or laptops. Patrons also find the receipt helpful as a bookmark to remind them of the date and time due.

Answered by Ben Hogben, Access Services Manager

Can we get reliable staplers and 3 hole punchers? Please bring the electronic stapler back.
Comment from Suggestion box on Sep 13 2011

Thank you for your suggestion.

A new heavy duty 3-hole punch and heavy duty stapler were purchased at the start of the fall semester. Printing is a popular service in the Library, and this equipment does wear out/jam from time to time.

The Library is purchasing multiple desktop staplers to help alleviate the problem of jamming.

Thank you

Answered by Ben Hogben, Access Services Manager

when I want to make a recall it asks for the institution ID--some code for IC--what is it and why isn't there a link or note for IC's code since it is likely to be Ithaca College? I am trying to hold/recall The Perks of Being aW allflower
Comment from Anonymous on Sep 06 2011

Your institution ID is the 9-digit number on your Ithaca College ID card.

Answered by Ron Gilmour, Web Services Librarian

I was just wondering why it is that students can't ILL books (novels, rather) that happen to be assigned as "textbooks" in certain courses? I know that the library doesn't have actual textbooks on reserve or in the reference section, which is understandable, but why do the same to regular books that professors choose to assign for their courses? If they hadn't be assigned as "official texts," they would just be regular novels found in any library. Even though these novels are technically assigned as textbooks, I don't think that the college (or the library?) should treat them on the same level as, say, Treffpunkt Deutsch, Horizons, or any other textbook that is clearly a textbook and not a regular novel (such as Flannery O'Connor's novel Wise Blood, for instance). Thank you for your time.
Comment from Slightly Disgruntled Student on Sep 03 2011

Thank you for an excellent question.   Interlibrary Loan services are used to support student and faculty research beyond required course readings.    Required course materials are available through the IC Bookstore.  Faculty members sometimes provide copies of course materials for Library Reserves.  You might ask if he/she could put a copy of an item on Reserve.

Works of literature and nonfiction that are deemed classics are frequently ordered for the permanent collection.   We welcome user recommendations for works to be considered for the collection.

Answered by Lisabeth Chabot, College Librarian

Can I download any library ebooks to my Nook?
Comment from Jenny on Aug 31 2011

Great question!   At this time, you can only access our ebook content online, it's not downloadable.  This is because of copyright/legal arrangements our ebook vendors have with publishers.

Devices that have a built-in web browser that has JavaScript enabled are able to view ebrary ebook content using ebrary’s QuickView.
iPhones/iPads/iPods will work just fine, but not the Nook or Kindle.

ebrary is working toward being able to allow downloads of ebooks in their database.  This option may be available before the end of 2011. 


 

Answered by Lisabeth Chabot, College Librarian

Signage outside the elevator on each floor indicating the location of the computer (online catalog) with additional signage or catalog stations conveniently located.
Comment from Suggestion box on Aug 16 2011

We annually revise our signage as necessary and will highlight the location of the catalog stations.  We will be replacing the obsolete catalog station on the 4th floor - it will be located close to the elevator.

Answered by Lisabeth Chabot, College Librarian

I think there should be more parking places for off campus folks like me who need to use the Library. Steve S., Professor Emeritus
Comment from Suggestion box on Aug 16 2011

The Office of Parking and Traffic Services administers all parking lots on campus.  They assign/designate the use of the spaces in the lot behind the Library.  We recommend that you contact OPTS at 274-3756.

Answered by Lisabeth Chabot, College Librarian

Just wanted to call to your attention that the length of rental for multimedia items was changed to 1 week but on the page it still says 3 days.
Comment from Anonymous on Aug 12 2011

Thank you for pointing this out. We've updated the Film page accordingly. (By the way, we don't "rent"--we let you borrow for free!)

Answered by Ron Gilmour, Web Services Librarian

Coffee vending machine Please !! : )
Comment from Suggestion box on Jul 07 2011

We know that there are many coffee lovers!  As space in the Library is at a premium, we review any request for a new service in terms of our primary mission to support teaching and learning.  We continue to focus on a plan to provide additional opportunities for students to engage in technology enriched collaboration.  In addition to a lack of space and the necessary water and power requirements, the amount of revenue generated by a beverage service would probably not provide a viable revenue stream for prospective vendors.  We suggest picking up your coffee at the Campus Center before you come to the Library.

Answered by Lisabeth Chabot, College Librarian

I was wondering why the library doesn't have any good updated GRE books? Shouldn't a mostly undergraduate college library carry some GRE books.i think its slightly ridiculous that IC library doesn't.
Comment from Anonymous on Jun 29 2011

There is an ebook on preparing for the GRE in the ebrary database.  Click on the ebrary link under "e" in the database list and type in "gre prep" in the search box.   The Office of Career Services maintains a current  collection of materials that support preparation for professional examinations such as the GRE, LSAT, and GMAT.    Also, please note that the ETS website provides links to free GRE revised General Test Preparation Materials.  We have also ordered: GRE: THE OFFICIAL GUIDE TO THE REVISED GENERAL TEST, c2011.  Check the catalog for its availability.

Answered by Lisabeth Chabot, College Librarian

Materials should not be due at 12 or 1 am because when we get the reminder e-mails saying they are due the next day and we come the next morning, they are overdue.
Comment from Suggestion box on May 24 2011

Thank you for your suggestion.

Library materials may be due at 2 am when the Library closes Sunday - Thursday during the academic year.

To avoid overdue fines, the Library system sends courtesy notices for books and scores one week before items are due, with an option to renew. For short-term loan items, the date and time due are indicated on the receipt at the time of check out.

Answered by Ben Hogben, Access Services Manager

someone is talking loudly on the fourth floor, to your right back corner when you walk straight. I would tell them to shut up but I will probably yell. Can someone come up and tell them to shut up?
Comment from Anonymous on May 10 2011

Please come to the nearest service desk to have a library staff member assist you with this situation.

Answered by Lisabeth Chabot, College Librarian

I am having problems accessing several of the Library's databases - what should I do?
Comment from anonymous on May 03 2011

During times when we have a high volume of users, the Library's server may experience sporadic access issues.  The problem is usually intermittent, so we recommend that users keep trying.  We work with ITS to resolve these issues as soon as possible.

If you experience issues accessing specific databases, please see our Technology Troubleshooting page and/or contact the Electronic Resources Librarian.

Answered by Lisabeth Chabot, College Librarian

Putting tables on the fourth floor encourages collaboration and with that comes talking. I love the fourth floor but not everyone seems to get that it is a quiet study floor, is there any way for you to enforce the quiet rule?
Comment from Anonymous on May 02 2011

It's a very busy time of the semester and we are experiencing the perennial rise in noise level and conversations with groups of students gathering on all of the foors of the Library. 

We have posted the Quiet Floor signage to remind users of our policy. We would hope that everyone in the library would be considerate of those around them. The fifth floor tends to be quieter due to the deployment of all of our smaller tables and study carrels. If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

Answered by Lisabeth Chabot, College Librarian

The library is consistently very warm; it would be greatly appreciated if this were addressed.
Comment from Anonymous on Apr 27 2011

The air handling sytems in our Library are monitored constantly.  We have contacted the Facilities Office - the excessive warmth, we are told, is being addressed.
John Birk

Answered by John Birk, Collections and Facility Supervisor

Could you separate the wires that are used for the computers with the ones that are used as outlets for people with laptop computers. So the computer does not restart when the surge protector reset button gets bumped when somebody plugs in their laptop charger?
Comment from Anonymous on Apr 23 2011

 Hi,

I'd love to address your concern. Can you provide me with a little more information? Please feel free to shoot me off an email.

Thanks!

P.S. I hope you didn't lose any work in the reboot.

Answered by Dan Taylor, Library Technology Specialist

There is a kid who works at the front desk on the first floor. I have experienced him blatantly staring at me on numerous occasions, and when he works at the printing station.
Comment from Anonymous on Apr 22 2011

Student assistants at the Library print station work for ITS. If you have a concern regarding one of their student workers, please contact, Lisa Efing-Guida, Coordinator Student Employment & Lab Services, at [email protected], or 274-3020.

Thank you

Answered by Ben Hogben, Access Services Manager

The fines for books are so high. My public library at home charges five cents a day and I don't pay thousands of dollars to be a member. You should also figure out how to pay fines in cash at the circulation desk, especially when outrageous fines are transfered to my bursar, putting a block on my account and not allowing me to register for classes. Also consider that I make just about one day's fine per hour of work here at IC for minimum wage minus taxes.
Comment from Anonymous on Apr 21 2011

Thank you for your input, and suggestion.

The Library reviews the fine structure on an annual basis and will take your feedback into consideration.   We own many items which are expensive to replace if they are not returned.  Our fine structure is comparable to many academic libraries.   While we are not able to accept cash at Circulation Desk, you can make cash payments at the Cashiering Window, located at 328 Campus Center. Or, you can pay by check or ID Express at the Circulation Desk. We also have an ID Express value added machine, located to the right of the Circulation Desk.

Please note that fine & fee information is sent to the Bursar after the following series of steps has occurred:

Users receive an e-mail courtesy notice a week before the item is due, with the option to renew the item.

 An overdue notice is sent the day after the item’s due date, if the item has not been renewed.  To renew, users simply go to the link in the notice and renew any items they are still using.

Seven days after the overdue notice, another notice is sent, with the option to renew.

Fourteen days after the overdue notice, a notice is sent that lists the replacement/processing fees, and overdue fines for unreturned items – this notice also serves to prompt users to return items. Items can be checked out again if still needed, and if they have not been recalled. This notice also lets users know that charges will be billed to their Bursar account if items are not returned.

The user then receives weekly statements of fines and fees for the next 30 days.

After forty-five days, outstanding accounts are sent to the bursar’s office. At that time, charges are non-refundable.

The Library also posts reminders about the standard mid-semester renewal date and end of semester due date on our website, digital signage and Facebook account.


Answered by Ben Hogben, Access Services Manager

the vending machine should have better food and soda.
Comment from Anonymous on Apr 20 2011

Please recommend specific items that you would like offered in the vending machines.   In the past, we were able to have juices added in reponse to our request to the vendor.  Please send your suggestions to John Birk, [email protected], our facility manager.  He can follow up with the vendor to see what items are available.

Answered by Lisabeth Chabot, College Librarian

I always have trouble connecting to the internet, could there be stronger wifi?
Comment from Anonymous on Apr 16 2011

 Hello,

There are several mitigating factors that could be resulting in an unstable wireless connection.

  • The crowds: During the last month of every semester, the Library gets pretty busy. All those people trying to connect can slow down nodes, especially in the more popular areas. Try moving around for a better signal.
  • Your computer: Taxing your computer can also be the culprit. Trying shutting down all of your programs before connecting.
  • Our environment: A wireless node could be malfunctioning or offline.

If you experience difficulty with the wireless in the Library, please let the people at Tech Help know (at the Circ Desk). They can report the problem to us and ITS, as well as get you back running if there is an issue with your computer.

Answered by Dan Taylor, Library Technology Specialist

Just so you know, the Friends computer lab is indeed open 24/7, but the printing lab closes at 1. (correction to the most recent question)
Comment from Anonymous on Apr 13 2011

Thanks for the clarification - we have revised our previous reply.

Answered by Lisabeth Chabot, College Librarian

The library should be open 24 hours a day to help students learn.
Comment from Anonymous on Apr 07 2011

The Library's operating hours have been extensively revised and extended over the years in response to user preferences and feedback. At this time, we are #1 in terms of operating hours among a nation-wide peer group of comprehensive college libraries. Academic libraries that do provide 24/7 or 24/5 access usually do in a secured and defined space, not in the entire facility. Typically a limited range of services are provided. The IC Library facility is not configured to provide such a space. 

Also, please be aware that the Cleaning Staff is hard-pressed to clean and maintain the facility during the few hours we are closed most days.  

Most of our online resources and services are available 24/7 from any computer.  Two exceptions: The Library's online system (catalog, circulation, and ereserves) goes down between 2:30 - 4:00 am each day for server maintenance and upgrades.  ITS also schedules any  upgrades to the public computers to automatically happen in this timeframe.  The Friends 110 Lab, with printing until 1 am, is open 24/7 during the academic semesters.

We monitor usage and see a big drop is use after Midnight most days. We will continue to review usage of the building and use the data for annual budget and planning purposes. Your feedback is helpful and will be used in our planning.

Answered by Lisabeth Chabot, College Librarian

This website design is terrific. Seriously, excellent work.
Comment from Rob on Apr 04 2011

Thanks for the kind words, Rob, we appreciate it!

Answered by Andrew Darby, Web Services Librarian

I just wanted to say that I was treated so disrespectfully by the young lady working at the multimedia desk today (Friday) around 1:40pm. She would NOT look up from her facebook page for an uncomfortably long time and when she finally did, she acted as if I were doing something illegal by returning my item to her. I've never seen or met her in my life but she belittled me to the point where I have not been able to stop thinking about it for the past 10 or so hours. I love everything about the IC library but this was just disturbing to me and I needed to bring it to your attention. Thank you
Comment from Anonymous on Apr 02 2011

Thank you for bringing this to my attention.  Rest assured that the behavior has been addressed with the student working the desk at that time.

Answered by Kelly Merritt, Multimedia Resources Manager

If the bookbag function were easier to find, I would be able to use it more strategically to forward my studies. Now, when I save a book, it takes me forever on a different day to find it. If it were under "Books" or "Services" that would make the most sense to me.
Comment from Heike Domine on Mar 28 2011

Hi Heike,

That's an interesting idea.  The bookbag is a catalog function, so it only appears when you are in the library catalog, but I'll look into fnding a place for it on the "main" website.

Update:  We have added something to the sidebar of the books page.  Thanks for your suggestion!

Answered by Andrew Darby, Web Services Librarian

Can I donate my books to the library at the end of the semester?
Comment from Anonymous on Mar 27 2011

We do accept donations for the collection.  If your donation includes textbooks, we donate these items to Better World Books - BWB collects and sells books online to fund literacy initiatives worldwide. BWB is a self-sustaining, triple-bottom-line company that creates social, economic and environmental value for participants.

Answered by Lisabeth Chabot, College Librarian

Now that headphones can be checked out for longer periods of time, there seems to never be any left behind the desk. They are quite a popular item! Is it possible to order more headphones?
Comment from Anonymous on Mar 27 2011

Thank you for your suggestion.

Head phones are a popular item, and because of that, they wear out and need to be replaced from time to time. More head phones have been ordered and should be in soon.

Answered by Ben Hogben, Access Services Manager

Is it possible to opt out of a printed receipt? It would save a lot of paper - mine just go straight into the recycling bin. Since we get e-notices for everything.
Comment from Suggestion box on Mar 16 2011

Thank you for your suggestion.

Other Libraries have made the switch from paper receipts to e-mail notifications for due dates. This idea is certainly worth exploring and will be discussed in the near future by the College Librarian and the Library's Circulation Team.

Answered by Ben Hogben, Access Services Manager

Movie fines are ridiculously high. Please remember it may be hard to get to the library on certain days due to the weather and five dollars a day for a movie when requested by another patron is some serious change for a college student.
Comment from Anonymous on Mar 01 2011

It's not just movies.  Any materials requested by another patron accrue overdue fines at the rate of $5 per day.  The higher accrual rate is not meant to penalize, but to encourage patrons to return materials on time. However, we will take your comment into consideration, as we review our policies yearly.

Since you responded anonymously, we can't check your account  for specifc information but we encourage you to submit a fine appeal online.  Upon receipt we can investigate the situation further and take the due date and requested date into consideration.  We may not be able to waive the fine,  but perhaps it can be reduced.

We empathize with you in regard to the bad weather as it is difficult for the staff to get it as well, but if the college is open, then it's business as usual.

Answered by Kelly Merritt, Multimedia Resources Manager

I've found file folders appearing on my flash drive after using the scanners and printer stations in the library. Is it possible there is a virus in one of these systems?
Comment from Anonymous on Feb 19 2011

Thank you for your question.

It is not likely that a virus could be transferred to a scanner (copier) and then a flash drive, however, it is possible that a print depot computer could have received a virus shortly before you used it.

The Library has contacted ITS regarding this situation to see if these computers can auto-reboot to have extraneous programs, such as a virus, automatically removed.

In the mean time, Library staff will periodically reboot these computers to remove unwanted files/folders.


Answered by Ben Hogben, Access Services Manager

Could you please put homerconect and myhome on the library computer quicklist. Those are two of the most used sites. I kind of feel it would make sense to have them on the quicklist.
Comment from Anonymous on Feb 17 2011

 Hi Anonymous,

Assuming you are referring to bookmarks for browsers, we'll look into adding them the next time our computers are imaged.

Thanks for the suggestion!

Answered by Dan Taylor, Library Technology Specialist

Would it be possible to renovate the elevator? The overall design and wood paneling are beautiful. But that thing shakes when you go up it. It feel outdated and dangerous. I get the feeling that one day it will just stop working (in the best case scenario) and just free fall in the worst).
Comment from Anonymous on Feb 17 2011

The company that services the elevators on campus has answered two service calls about the Gannett elevator twice within the last two weeks.  If a major mechanical problem had been identified by the repairman, the elevator would have been shut down for public use.  If you continue to experience problems with the elevator, please submit a Service Request to Campus Facilities.

Answered by Lisabeth Chabot, College Librarian

Would it be possible to get comfier chairs on the fifth floor? especially in the group study rooms? Would it also be possible to sound proof the group study rooms? It's a little difficult to "group study" on the quietest floor of the library. Thank for the opportunity to voice opinions!
Comment from Anonymous on Feb 17 2011

When the study rooms were constructed (The Class of 2005 GIft project), there were no designated Quiet Floors.  The renovation included solid wall construction.   We will contact Facilities Planning to explore options for additional soundproofing.

The study rooms were set up to support collaborative work in a confined space.  We have found that the upholstered task chairs and the tables ideallly support the collaborative intent of these spaces.

We continuously assess the use of the library facility in order to best support all of our users.  Feedback is a part of this assessment.

Answered by Lisabeth Chabot, College Librarian

To the concerned student on Jan. 26, 2011: While I understand that you may be frustrated with the service that you receive at the Multimedia Desk, I feel that I should tell you that we prefer patrons look up their own call numbers. That way, we are able to serve other patrons while you are searching or browsing the library catalog and a line does not form behind you. Also, you are able to access the library's catalog from any computer with internet access, which means you have the option of already having looked up the call number of any library material and thus knowing whether or not it's available. By the way, we also work for minimum wage.
Comment from A student employee on Feb 10 2011

Patrons can also search the catalog using the computer conveniently located at the Multimedia desk.  At this computer, patrons do not need to log into Novell and will be directly linked to Library home page. 

There are three other computers designated for catalog access conveniently located at the Music Reference Desk, 3rd floor, Reference Desk, 2nd floor and on the Northwest side of the 5th floor.

Answered by Andrew Darby, Web Services Librarian

New hole puncher!
Comment from Suggestion box on Feb 09 2011

A new, heavy duty, 3 hole punch is available at the Circulation Desk.

Thank you for your suggestion.

Ben

Answered by Ben Hogben, Access Services Manager

A certain amount of tuition dollars are spent staffing the library with two students at both the main desk and media desk. I think it is reasonable to expect that when I come to the desk at least one of them should be there. I should not have to wait for them to return at their leisure to be served, and I should not feel like a hassle because I'm interrupting their homework. Furthermore, when I go to the media desk and ask for a DVD by name, I should not be told to go look up the number at a computer. The desk staff has computers at their desks, they should be able to look up the DVD number and get the DVD for me. I work in catering for minimum wage. Whenever I am on the clock I am performing work relative duties. I have no problem, in principle, with library staff doing other work while on the clock, so long as that does not come at the expense of service.
Sincerely,
A concerned student
Comment from Suggestion box on Jan 26 2011

Thank you for your comments. We appreciate your candidness. This suggestion will be answered by the Multi-Media Services Manager, Kelly Merritt, and Ben Hogben, Access Services Manager.

In the future, should you need assistance in finding library materials, the reference desks (located on the main and second floor) are actually the most appropriate place to ask for assistance. These desks have librarians available to help you at most times. When they are not available, the student assistants employed at these desks have received specialized training directly from our professional staff unlike the staff at Circulation and Multimedia Services.
Kelly Merritt - Multi-Media Services Manager

Circulation Student Assistants do leave the Circulation Desk from time to time to fix problems with copiers and other equipment. There is a bell on the desk that can be used to summon other staff; there is either Library staff or a student manager on duty at all times. If you feel that you are not receiving customer service at either desk, please contact Kelly (for Multi-Media concerns) or me (for Circulation concerns). We would be happy to speak with student assistants working at the time of your visit. Thank you.
Ben Hogben - Access Services Manager

Answered by Ben Hogben, Access Services Manager

FYI I took out Pocahontas and Snow White out from the multimedia section recently and neither of them will play on my computer. I'm assuming they're scratched
Comment from Anonymous on Dec 17 2010

We weren't able to replicate any problems with Pocahontas but we did wiped down the surface anyway.  The scratches on Snow White did indeed inhibit playback and we've buffed the disc and it is now as good as new.  Our titles get such tremendous use that they are bound to get dirty and scratched, so if you have any problems in the future, just  let the staff at the desk know upon return or email us at [email protected].   Thanks for your feedback!  

Answered by Kelly Merritt, Multimedia Resources Manager

it feels like the heat is not on, can you please turn up the heat on the 5th floor so i dont need to wear jacket and gloves?
Comment from Anonymous on Dec 14 2010

Thanks for your comments.  We continue to have comments about the temperature in the building.  Initial reports seem to link the problem to Summer 2010 renovations on the ground floor of Gannett.  It is certainly colder along the perimeter of the building.  We continue to monitor this and expect to receive an official update from the Office of Facilities.

Answered by Lisabeth Chabot, College Librarian

What are the library hours for finals week?
Comment from Anonymous on Dec 13 2010

You can find the hours posted here:

library hours

Answered by Andrew Darby, Web Services Librarian

Hot chocolate/coffee for finals week?
Comment from Suggestion box on Dec 13 2010

There is hot choclate set up to the right of the Circulation Desk. Enjoy!

Answered by Ben Hogben, Access Services Manager

Mix of PCs and Apple computers on the 1st floor.
Comment from Suggestion box on Dec 13 2010

The standard labs on campus are equipped with PC's. We are exploring the introduction of Mac's as their prices come down.  The Digital Media Lab has 4 iMacs.

Answered by Lisabeth Chabot, College Librarian

the fifth floor of the library is always freezing!
Comment from Anonymous on Dec 10 2010

We have contacted the Facilities Office about the lack of heat in the building.  Initial reports seem to link the problem to Summer 2010 renovations on the ground floor of Gannett.  We hope to have this matter rectified as soon as possible.

Answered by Lisabeth Chabot, College Librarian

The databases that this library provides might be the most useless assortment of resources I've ever seen. My highschool had a better assortment of databases BY FAR. I don't understand how a small public high school can have USEFUL databases such as ABC-CLIO and Gale's Opposing Viewpoints, all the while a school that I'm paying s46,000 a year to attend has the most pathetic assortment of overly complicated databases that I've ever seen.
Comment from Anonymous on Dec 10 2010

I think you will find excellent alternatives in our database and electronic resource collections. For example, CQ Researcher may help you with the information you wanted from Opposing Viewpoints. CQ has a nice bibliography, a terrific timeline and a pro-con point of view section. America: History and Life and JSTOR are excellent history resources. Please contact our subject librarians to learn more. Cathy Michael and Bridget Bower are subject specialists in these areas. See http://www.ithacalibrary.com/services/reference.php for contact details.

Answered by ,

THERE NEEDS TO BE MORE SIGNS OR ENFORCEMENT FOR THR 5TH FLOOW TO BE QUIET.
Comment from Anonymous on Dec 09 2010

If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

In response to previous user feedback, we added more signage on the 5th floor.   If you have a suggestion for specific places to add signs on the Fifth Floor, please send them to John Birk , the Library's Facility Supervisor, at [email protected]

Answered by Lisabeth Chabot, College Librarian

This isn't really a big thing but it's been bothering me for a while. Why isn't myHome.ithaca.edu on the links bar along with the IC library and google at the top of the internet explorer browsers on the library desktop? And why doesn't it come up in the history when I start to type "myhome"? You'd think with all the students using the computer each day you could get to myhome almost automatically.
Comment from Anonymous on Dec 09 2010

 Hello Anonymous,

Thanks for your suggestion to add IC's MyHome portal to the Library computer image; we'll discuss adding it the next time our computer image is done.

Now, for the second part of your question. All of our public computers use a program called Deep Freeze, which keeps things neat and tidy for each user. Since Deep Freeze wipes all activity upon every log out, there is no internet history to reference for the next user. Hence, it doesn't come up for you the first time you type myhome.ithaca.edu into the browser's address bar.

Answered by Dan Taylor, Library Technology Specialist

I never get internet on the fifth floor back right of library
Comment from Suggestion box on Dec 09 2010

 Hello,

Thanks for your input. We've had ITS check out the space, but they reported no issues. I'll ask them to have a second look at the fifth floor.

In the meantime, check out my previous response below for more information.

Cheers.

Answered by Dan Taylor, Library Technology Specialist

It is FREEZING on the fourth floor!!! Is there a way to turn the heat on (or way up)???
Comment from Anonymous on Dec 07 2010

Please see our FAQ on this topic

We will contact the Facilities Office to check on the current status of the heating system.

Answered by Lisabeth Chabot, College Librarian

Just letting you know that this website is totally impressive. Probably nicer than the main IC website. And its so incredibly useful. Way to go, Library!
Comment from Rob on Dec 02 2010

Oh, Rob, you make us blush!

Thanks for the kind words.

Answered by Andrew Darby, Web Services Librarian

I was just trying to get on the internet on the 5th floor of the library for over 20 mins and everytime I was finally able to establish a connection, it was lost within seconds. There really needs to be something done about the wifi on the upperlevel floors of the library because it makes it impossible to study when many homework assignments most be completed and submitted online. Thank you
Comment from Anonymous on Nov 30 2010

Hi Anonymous,

Thanks for letting us know you were having trouble with the ICAirnet connection in the Library. We've passed along your feedback to ITS.

While I've got your ear, did you let the folks down at Tech Help know you were having trouble? The more information we have about your issue, the better the chances we can get it fixed (especially if you were using one of our laptops).

We'd love to follow up and make sure our wireless environment works for you. Feel free to get in touch with us again.

Answered by Dan Taylor, Library Technology Specialist

Did you get a copy of "NEVER LET ME GO" yet? Thanks!
Comment from Suggestion box on Nov 19 2010

We do have a copy of "Never Let Me Go."  You meant the book, right?

Answered by Andrew Darby, Web Services Librarian

I'm a 2009 IC grad currently in library school, so I wanted to congratulate you on the new IC library website! It's wonderful!
Comment from Hilary on Nov 18 2010

Thank you very much, Hilary.  Good luck in library school.

Answered by Andrew Darby, Web Services Librarian

MRI database does not open.
Comment from Anonymous on Nov 17 2010

I believe we have fixed the problem. Please let us know if you still encounter any problems or have questions. Don't forget that you must register with your IC email address and create a password. Validate your account through the e-mail they send you.

Answered by ,

I love the library. The kindness and patience of your staff members amazes me considering the amount of cranky/rude students I've seen around here. I don't know how you tolerate it but I wanted to let you know that your actions don't go unnoticed and you are greatly appreciated! Thanks for everything.
Comment from Anonymous on Nov 15 2010

You are very welcome.  The entire library staff strives to continually provide  services and resources that enhance student and faculty success.  It is nice to know that our efforts are appreciated.

Answered by Lisabeth Chabot, College Librarian

Keep the 5th floor QUIET!
Comment from Suggestion box on Nov 11 2010

If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

In response to previous user feedback, we added more signage on the 5th floor.   If you have a suggestion for specific places to add signs on the Fifth Floor, please send them to John Birk , the Library's Facility Supervisor, at [email protected]


Answered by Lisabeth Chabot, College Librarian

More copy machines. The Library needs more copy machines & they need to actually work. Two machines (one coin operated, one not) are not enough for a student body of almost 7,000 students.
Comment from Suggestion box on Nov 11 2010

Thank you for your suggesstion. There is also an ID Express copier located on the third floor directly across from the Multimedia Desk, near the windows.
If you experience a problem with a copier, please report it at the Circulation Desk. Staff can assist with clearing jams or adding paper and toner.

Answered by Ben Hogben, Access Services Manager

More copy machines
Comment from Suggestion box on Nov 11 2010

In addition the machines on the main floor, there is a copy machine on the 4th floor that sees little use.

Answered by Lisabeth Chabot, College Librarian

Needs to get bigger - not enough space
Comment from Suggestion box on Nov 11 2010

We agree! 

Answered by Lisabeth Chabot, College Librarian

Not enough computers
Comment from Suggestion box on Nov 11 2010

We are adding more computers in Spring 2011.

Answered by Lisabeth Chabot, College Librarian

Honestly, the library needs more tables. I have come here frequently throughout the semester so far (about twice a week), and never can find a spot to sit. Its very frustrating, and if it continues I will probably stop coming.
Comment from Anonymous on Nov 10 2010

Many of our tables were designed to be used by 4 people, but given a typical user's laptop, books, papers, etc., the table top is quickly utilized by one person.   Be sure to check out the 5th floor - there are often tables available in the larger group study room - we are adding three large tables in front of the collaborative study spaces.  You will see them when you exit the elevator on the 5th floor.    We continue to investigate options for providing additional study space.

Answered by Lisabeth Chabot, College Librarian

You shouldn't charge late fines for headphones if returned on the same day. You really should not have late fees for headphones. AMEN
Comment from Suggestion box on Nov 02 2010

Thank you for your suggestions.
Headphones are a very popular item. Based on your input, we have increased the loan period from 3 hours to 6 hours to give users extra time to complete assignments.

Answered by Ben Hogben, Access Services Manager

Can you please bring back the scanners? The copy machines are tough for pre-imaging
Comment from Suggestion box on Nov 02 2010

 Thanks for dropping a note in the suggestion box. We will have a new suite of services, which includes a scanning solution, in the spring semester. Stay tuned for details!

Answered by Dan Taylor, Library Technology Specialist

Where's the student jobs page?
Comment from Anonymous on Oct 26 2010

You can find the student employment information at Services > Jobs

http://www.ithacalibrary.com/services/jobs.php

Answered by Andrew Darby, Web Services Librarian

The internet in the library is going slow, is there a reason why?
Comment from Anonymous on Oct 25 2010

 Hello Anonymous,

I'd love to give you an answer to your question, but the question is a tad vague. However, I will take this opportunity to extol the services at the Tech Help Desk. Perhaps your computer needs a little tuning? Perhaps our computer needs a little tuning? Perhaps the site is slow? There are many possible reasons, which can be diagnosed and addressed by reporting it to the Tech Help Desk.

Cheers, 

dan taylor

Answered by Dan Taylor, Library Technology Specialist

why is your library site a dot com not a dot edu
Comment from John on Oct 22 2010

Good question, John.  A .edu domain would have been nice, but I believe it is only available to the full institution (i.e., ithaca.edu) and not a part of that institution.  ithacalibrary.org was already taken, and the advantage of a .com address is that it is the default/assumed domain, so typing in ithacalibrary in your browser will bring up the .com rather than .edu or .org site.

Here is a faq on the .edu domain.

Answered by Andrew Darby, Web Services Librarian

i was trying to use the ic catalog at cornell and it was not really helpful. should i try ic catalog at ic?
Comment from Muironda Sanderson on Oct 19 2010

Hi Muironda.  I'm not sure if I understand the problem; the IC library catalog should be the same from wherever you access it.  If you are having problems finding IC library items, please call, chat or stop by the Research Desk:

http://www.ithacalibrary.com/services/reference.php

Answered by Andrew Darby, Web Services Librarian

Can we add a search option for just CDs by genre, or just have a complete listing on the site so we can browse? Thanks!
Comment from Anonymous on Oct 04 2010

The number of compact discs that we have is so large that a complete listing of them would be unwieldy and, sadly, unhelpful.

What you can do, however, is to search for CDs by subject.  Or, if you have your heart set on browsing, you can always start at CD 1 (do a call number search) and going through the list.

If you're looking for a particular style of music, please let us know at the Music Center desk -- we can help you find it.

Answered by Kristina Shanton, Music Librarian

after doing a subject or author/composer search, there is not a filter option. also, i noticed that in the new site, there is no way to filter just CDs (filtering out phonodiscs etc.)
Comment from Anonymous on Oct 04 2010

You're right -- the types of searches that you mention (subject and author/composer) do not allow you to add the filters after the search.  Depending on the search, here are some suggestions:

author/composer (sort by title)
once you find the work you want, your results are usually focused enough so that you can quickly determine the item type by looking at the call number

subject search
if you get a large number of results, I'd suggest using your subject terms in the Advanced search mode. Here you can limit by type, location, etc.

filtering out phonodiscs
in the advanced search, simply add  "NOT phonodisc" to your search to remove from results

stop by the Music Center desk for a quick demo, if you'd like.

Answered by Kristina Shanton, Music Librarian

You should have another copy of "Never let me go" that's NOT on reserve. Thanks
Comment from Suggestion box on Sep 27 2010

We generally purchase one copy of an item - any user can view an item on reserve.  This item was requested for use in a specific course.  When the course is over, it will be available for general circulation.

Answered by Lisabeth Chabot, College Librarian

The print depot is possibly one of the best ideas ever! Thank you!
Comment from Suggestion box on Sep 27 2010

We aim to please!

Answered by Lisabeth Chabot, College Librarian

Please reinstate community lending.
Comment from Suggestion box on Sep 22 2010

Thank you for your suggestion. The Library welcomes visitors to use library materials from our print and microfilm collections and to request research and informational assistance.
 Due to licensing restrictions, members of the community do not have access to licensed library databases.
If a community member would like to borrow a book from the IC Library, that person can request it through their public library's interlibrary loan department.

Answered by Ben Hogben, Access Services Manager

How do you access LexisNexis?
Comment from Student on Sep 16 2010

Go to the library webpage. Under "Databases" select "L" and you should see LexisNexis listed. Use your IC email username and password to log in. If you are encountering problems connecting, please contact me, the Electronic Resource Librarian: [email protected]

Answered by ,

Would it be possible to get all of Star Trek : The Original Series on DVD?
Comment from Suggestion box on Sep 10 2010

Thank you for your question.  We actually have a form that lets members of the Ithaca College community request purchases:
http://www.ithacalibrary.com/forms/purchaserequest.php

And did you know we have season 1?
http://icarus.ithaca.edu/vwebv/holdingsInfo?bibId=448004
We will purchase seasons 2 and 3 shortly.

Several IC faculty have used Star Trek clips in their classes to talk about politics or notions of future, etc.
Enjoy!

Answered by Jennifer Strickland, Fine Arts Librarian

When you go to renew DVD's on-line it doesn't give you a time that they are due back. This can cause some problems as they are due back at 2 a.m. but it seems as though they can be returned the next day because all that is shown is the numeric date. Any ideas? Thanks.
Comment from Jonah on Sep 09 2010

Thanks, Jonah, we're aware of this issue (see the Talk Back two down from this one) and are looking into it.

Answered by Andrew Darby, Web Services Librarian

Hi there, I'm having a lot of trouble finding the scholarly journal articles I need for my class and I don't know what I'm doing wrong! I've been to both "Articles" and "Journals" and nothing seems to get me to where I need to be. Can you point me in the right direction please?! Thanks!
Comment from Colette Heefner on Sep 01 2010

Hi Colette,

If you're having trouble, either visit or call the Research Help Desk, that's the quickest way to get help: http://www.ithacalibrary.com/services/reference.php

See also our Guide on Finding Articles

Answered by Andrew Darby, Web Services Librarian

Hi, I have been a frequent user of multimedia at IC for the last 2 years, and have noticed a problem with the new library catalogue. I recently renewed CDs online, and it did not tell me the time the materials were due, but only the date. As materials are frequently due at 2am, this poses a problem. Currently, the little receipt we receive is the only place indicating an actual time that something is due. When one renews something online, then we do not receive a receipt and the due time is not indicated anywhere. I am trying to avoid receiving fines in the future. It would be great if this could be fixed so that times are indicated online as well! Thanks!
Comment from Sarah Toth on Aug 31 2010

Hello Sarah,

Thanks for your suggestion. We'll work on a way to get the time to show up in the date due field.

Cheers,

dan taylor

Answered by Dan Taylor, Library Technology Specialist

The new Print Depot is seriously the best thing ever!
Comment from Ashley A. on Aug 26 2010

We aim to please, Ashley.  Happy printing.

Answered by Andrew Darby, Web Services Librarian

Hi, I noticed a glitch in your new library catalog. When I do a search and then open an item to its full view, and proceed to view "next" item, there is a problem. The "next" item is displayed in the "behind the scenes" view, rather than how it should properly be displayed. This makes it difficult to sift through the information to find what I need. Please fix! Thanks!
Comment from Sarah Toth on Aug 26 2010

Hi Sarah,

Thanks for getting in touch. Good catch! The glitch you indicate is indeed a bug in the software, which has yet to be fixed by the vendor. We are developing a work-around until the bug is addressed.

Cheers,

dan taylor

Answered by Dan Taylor, Library Technology Specialist

In the advanced search for the library catalog, the search bar defaults to 'any of these' instead of 'all of these' like the old web page. This is problematic because people who are not as skilled with searching will have more difficulty trying to find what they need. The old system had 'all of these' as the first option, which seems more appropriate when a person is doing an advanced search.
Comment from Anonymous on Aug 18 2010

Dear Anonymous,

That's a great point. You'll find the search page has been changed.

Thanks!

dan taylor + Ron Gilmour

Answered by Dan Taylor, Library Technology Specialist

I just tried out IC Library mobile on my Blackberry Curve, and found it easy to read, and particularly liked the floor maps!
Comment from Susan Adams Delaney on Jul 31 2010

We're glad that you like it.  Please let us know if you have any ideas about how to make our mobile website better.

Answered by Andrew Darby, Web Services Librarian

Tried out IC library mobile on iPhone 4. Great that you have this. I did an author search got a multiple page results. When i click "next" I get a system error. Also, be careful of some of the links that they don't put you back in the regular web site. Floor maps render well. Search is good. I would put a link to hours. You have the current day's hours but sometimes people plan ahead.
Comment from Marilyn D on Jul 29 2010

Thanks, Marilyn.  More good ideas!  We'll look into that system error.

Answered by Andrew Darby, Web Services Librarian

I was looking at the new beta web site and it appears to be more sluggish than the old one. Each page loads rather slowly. I like the FAQs
Comment from Marilyn D on Jul 29 2010

Hi Marilyn,

You're right, it is slower than the old site (which was quite lean and mean).  I'm still working on optimizing it, and it will of course depend on your connection.

Answered by Andrew Darby, Web Services Librarian

I like the website, but it would be so much easier if you had a search box and the top of the screen so that you can fix any mistakes you might make when searching.
Comment from Madeline Harts on Jul 23 2010

Hi Madeline,

Are you referring to the library catalog (where you search for books)?  If so, we are trying to add this functionality back in.  Stay tuned . . .

Answered by Andrew Darby, Web Services Librarian

The new beta search for books is fine but could be improved if you added a search box on top so you can modify your results. It's irratating to have to use the back button to change your search.
Comment from Stephanie on Jul 02 2010

Stephanie, I agree.  We'll see if we can add that functionality.

Answered by Andrew Darby, Web Services Librarian

Dear libe staff: I'm worried about the new interface; I typed in "early modern europe" as title, and the resulting list is opaque and laborious to assess because many items are listed only by author, so you have to click on each one to see the book's title (and thus whether it's relevant)--am I right? Thanks, Lauren
Comment from Lauren O'Connell on Jun 16 2010

Thank you for pointing out this problem.  The way in which search results display is an area on which we're currently working.  Some updates were made late yesterday, so try your search again and let us know what you think.

Answered by Ron Gilmour, Web Services Librarian

Fine paid by check? Why not credit/debit
Comment from Suggestion box on May 18 2010

The college is looking at a unified system for all departments to accept credit/debit card payments. We hope to have this system in place in 2010/2011.

Thank you.

Answered by Ben Hogben, Access Services Manager

Since most of the laptops are pretty slow or don't end up getting online, it may be a good idea to test each of the laptops before giving them to students to use and waste time getting connected to the internet
Comment from Suggestion box on May 10 2010

Thank you for your suggestion.

For laptops to succesfully connect to wireless, it is important to allow them to load all of the opertaing software, which does take a few minutes.
If you find that you still can't connect to the secure wireless network, try checking that the wireless button on the side of the laptop is in the "on" position, or you may ask for assistance from an ITS student technician at the Circulation Desk.

Answered by Ben Hogben, Access Services Manager

why aren't hours extended more the weekend before finals week?
Comment from Anonymous on May 05 2010

The library has extended its hours this weekend before finals week. We will be open until 11 pm on Friday May 7th and Saturday May 8th.
We are also open until 2 am Sunday - Thursday (the library has not been open beyond 2 am in the past, to allow time for cleaning staff and equipment maintenance)
You can see the library schedule of hours for finals week here: http://www.ithacalibrary.com/info/hours.php

Answered by Lisabeth Chabot, College Librarian

people need to realize that the floor 4 and 5 are quiet study. I realize that it's crunch time, but at least they should whisper, people are on these floors talking loudly just like it's group study.
Comment from Anonymous on May 04 2010

It's that time of the semester - more users taking every available space, so the noise level rises.  We will have a staff member and a student assistant check the 5th floor periodically each evening.   The most effective approach is to ask your fellow studiers to kindly lower their noise level or move to the second or third floor.

Answered by Lisabeth Chabot, College Librarian

It would be great if we could get a coffee stand in the library...like a table with coffee dispensers like they have in the dining halls. It would be really convenient!
Comment from Anonymous on May 04 2010

Unfortunately, at this time, we lack any available space and water & power access to add a beverage service.  With good coffee and food available nearby (in the campus center lobby and Tower's concourse),we opted to add vending machines in our limited space. 

Answered by Lisabeth Chabot, College Librarian

Goodbye and thanks for all the fish
Comment from Anonymous on May 04 2010

You're welcome.  Glad you liked the fish.

Answered by Andrew Darby, Web Services Librarian

Would it be possible to make it clear for people to understand that the 5th floor is a quiet floor ?! Maybe someone to come check once in a while to make sure that there isn't a party going on up here ?
Comment from Sam on May 03 2010

It's that time of the semester - more users taking every available space, so the noise level rises.  We will have a staff member and a student assistant check the 5th floor periodically each evening.

Answered by Lisabeth Chabot, College Librarian

CAN THE LIBRARY GET MORE TABLES PLEASE?!?!?!?
Comment from Anonymous on Apr 30 2010

We will work with the Facilities Office over the summer to determine if there is additonal furniture available on campus that we could deploy in the library. As it is a particularly busy time of the semester, please ask your peers if they would mind sharing a table.

Answered by Lisabeth Chabot, College Librarian

You should have a Starbucks in here! Some kind of cafe would be amazing! Thanks!
Comment from Diane - suggestion box on Apr 26 2010

Unfortunately, at this time, we lack any available space and water & power access to add a cafe.  With good coffee and food available nearby (in the campus center lobby and Tower's concourse),we opted to add vending machines in our limited space. 

Answered by Lisabeth Chabot, College Librarian

The library needs free bags in case students borrow too many books they cannot carry. Thanks!
Comment from Diane - suggestion box on Apr 26 2010

Thanks for a great suggestion!   We will set up a plastic bag dispenser at the main circulation desk.  Thinking sustainably, we will provide recycled bags!

Answered by Lisabeth Chabot, College Librarian

Your cd collection is really hard to look up. You need organize them by genre.
Comment from Ainsley on Apr 26 2010

Hello Ainsley,

Yes, our cd collection is not designed to be a browsable collection, like one you might find in a public library, and that poses some challenges to searching by genre.

There is a way to search by broad genre (like Rock Music or Popular Music): that's by using the subject search in the catalog, and limiting to sound recordings.  You'll also get phonodisc recordings that way. 

You could also do a subject search, and combine it with a keyword search on the word "compact" (Use the Advanced Search for this).

Also remember, if you have any questions at all, you can always feel free to stop by the Music Center desk -- we'll be happy to show you how to search, and help you find what you're looking for.

Answered by Kristina Shanton, Music Librarian

Tables are always full at the library! It would be great if there could be more put in, I know there's limited space, but there's almost always is it a search to actually find a table!
Comment from Anonymous on Apr 20 2010

We too wish there was more usable space for more of our users.  We will be converting some private office space to public space over the summer.  Our best suggestion at the present time is to check out the 5th floor - there are several individual study carrels that do not see as much use.

Answered by Lisabeth Chabot, College Librarian

More outlets are needed! No one (save for about 10 people) can plug in a laptop!
Comment from Suggestion box on Apr 12 2010

We have introduced a significant amount of single-user technology into the library facility, none of which was envisioned at time of the building's construction.  There are several outlets, but they are not in convenient locations for laptop users.   This summer, we will be converting private office space into a public space with additional power outlets. While we have developed an infrastructure proposal that includes additional electric and networking access, adding to the power grid is an institutional level matter. 

Answered by Lisabeth Chabot, College Librarian

I should be able to open these two articles online but when I try to I get an error message. If there is any way I could get these articles by tomorrow that would be great. Thanks. "Detection of cellular microchimerism of male or female origin in systemic sclerosis patients by polymerase chain reaction analysis of HLA–Cw antigens". Arthritis and rheumatism (0004-3591), 43 (5), p. 1062. Increased serum levels of antibodies against human cytomegalovirus and prevalence of autoantibodies in systemic sclerosis Neidhart, M (1999). "Increased serum levels of antibodies against human cytomegalovirus and prevalence of autoantibodies in systemic sclerosis". Arthritis and rheumatism (0004-3591), 42 (2), p. 389.
Comment from Jen Heberton on Apr 06 2010

Sorry about the error messages.  I've sent you copies of both of these articles.  Generally, the best way to deal with accessibility problems is to contact the reference desk (4-3890, [email protected]).

Ron Gilmour
Science Librarian

Answered by Ron Gilmour, Web Services Librarian

I'm at home and trying to use the databases. I can get into them right away, I'm not asked for my ID and password, but then, of course, I can't get anything but a short abstract. Or, in the case of AGRICOLA, they ask to be logged into, but that's their site, not the library. Help!
Comment from Nancy Jacobson on Mar 20 2010

Please log in through the library's website.  After authenticating, you will be able to view full-text articles.

Answered by Lisabeth Chabot, College Librarian

I think my great Uncle went to Ithaca college from a 1931 photo. Any way to lookup the class of 1931,2,3,4? . Thanks for any help you can give. His name was Louis (Louie) Moritz. [email protected]
Comment from Steve Kazimir on Mar 09 2010

I have forwarded your request to Bridget Bower, the College Archivist.

Answered by Lisabeth Chabot, College Librarian

Steve Goewey is a spectacular employee but stop wasting the $2200 T.V. that isn't even plugged in.
Comment from Suggestion Box on Mar 08 2010

I am sure Steve will be happy to hear your praise. We'll be happy to pass it along.

Now, concerning the TV you mention. Assuming you mean the LCD monitor for our digital signage, you are correct that the unit is wired, but not currently interfacing with power and cabling.  In other words, we are awaiting a modification to the bracket system that will allow us access to the power and VGA ports. We are anxious, as you seem to be, to see our investment giving something in return.

Answered by Dan Taylor, Library Technology Specialist

I'm to visit Ithaca, and I would like to know in what building is the library
Comment from Pinny Henig on Mar 03 2010

Hi Pinny,

The library is in the Gannet Center, on the 2nd to 5th floors.  Here's a campus map.

Answered by Andrew Darby, Web Services Librarian

Quick question-where do I find the username/password for Science Direct to access full-text articles?
Comment from Alana on Feb 28 2010

Alana,

If you're an IC student or a member of the staff or faculty, you don't need a username/password for Science Direct.  If it's asking you for one, it probably means that you didn't log in through the Library's web site.  If you continue to have problems, give us a call at the reference desk at 274-3890.  We'll be happy to help.

Ron Gilmour
Science Librarian

Answered by Ron Gilmour, Web Services Librarian

I see your grammy nomination CDs, but where are the CDs for the categories, Metal, Rock Album, Rock Instrumental, Alternative, New Age, Latin Pop, Americana, Bluegrass, and Traditional Folk?
Comment from Anonymous on Feb 03 2010

In the past, we've purchased all the nominated recordings in the areas that directly support our music programs here at IC, but not ALL nominated categories. 

However, your point is well taken; we will order the winners in many of the categories you mention, and will update the grammy page to reflect that.



Answered by Kristina Shanton, Music Librarian

The Library should get some board games to check out. Pictionary would be nice to borrow.
Comment from Student on Jan 22 2010

Physical board games are difficult to circulate and manage, as pieces may be lost, etc.

Answered by Andrew Darby, Web Services Librarian

It would be helpful if the Bookbag page had the library call numbers on the main page so you could easily find multiple books without going to the individual records.
Comment from Eric on Jan 16 2010

Hello Eric,

I had the same thought when we first implemented the Bookbag funtionality. Our current Library software is, shall we say, less then friendly when it comes to development. However, the software we are upgrading does allow for greater flexibilty. We'll keep you suggestion in mind as we design the new interface.

Answered by Dan Taylor, Library Technology Specialist

I would suggest adding a "search within results" option to the catalog advanced search options. A good example is the search engine for the Science Direct database.
Comment from Eric on Jan 16 2010

Hello Eric,

You are absolutely right. We are upgrading our Library software, and will bear your suggestion in mind during the design process. Thanks for your feedback.

Answered by Dan Taylor, Library Technology Specialist

You should designate a few computers as only to print out documents and allow a user to login for 2-5 min and after that the computer logs them out and they have to wait an hour to log in again
Comment from Suggestion box on Dec 11 2009

Thank you for your suggestion. After considering several options, the Library will offer a "print-only" laptop in the spring semester that can be used at the Circulation Desk to allow students to print their papers when in a hurry.

Answered by Ben Hogben, Access Services Manager

Bonjour, I am 56, living in Montreal, Canada. I want to thank you for your help! I had a report to translate and was jammed to PRIMARY and REVIEW ARTICLES. Your Web site explained to me the difference very clearly. Then I went on to visit your site, which is very interesting, informative, and "clean",fresh and dynamic. A bunch of congratulation to your team! Your site now figures among my bookmarks. Bonne journee!
Comment from Louise Choquette on Dec 08 2009

Je vous en prie.  I am glad that we were able to be of assistance. 

Answered by Lisabeth Chabot, College Librarian

Get a cigarette disposal receptacle outside. This is supposed to be a green campus. I don't want to litter my butts but I also don't want to set the garbage on fire. BUTT BUCKET. ASAP. Seriously
Comment from Suggestion box on Nov 24 2009

The designated smoking area for Gannett Center is adjacent to the loading dock on the South side of the building.  There is cigarette receptacle in this spot.  See this list of the College's designated outdoor smoking locations.

Thanks for your interest in keeping the campus green and litter-free.

Answered by Lisabeth Chabot, College Librarian

Where is the 1985 yearbook?
Comment from Martin T. Davis on Nov 10 2009

Hi Martin,

We have an FAQ that addresses this:

http://www.ithacalibrary.com/research/faq.php?faq_id=321

Answered by Ben Hogben, Access Services Manager

Can you please order Revenge of the Pequots, Eisler, Kim Isaac
Comment from Suggestion box on Nov 05 2009

Dear Suggestion Box,

If you use the pull-down under "Help" on the Library webpage and chose "Forms" you will find a link to our "Request a Purchase" form:

http://www.ithacalibrary.com/forms/purchaserequest.php

Any patron of our library can submit a request for a purchase, which we will review and potentially order, depending on funds and how well it meets our selection criteria.  This one looks like it fits the bill and I will see to it that an order is placed.

Thanks for the request!

Karin Wikoff
Electronic and Technical Services Librarian

Answered by Karin Wikoff, Electronic and Technical Services Librarian

I can't log into my account on the Ithaca College Library Database
Comment from Emily on Oct 29 2009

Emily, I'm sorry to hear that.  Please talk to someone at either the circulation or reference desks, and they will try to help you.

Answered by Andrew Darby, Web Services Librarian

We should get wireless printers so we can print from our laptops because there is never enough computers. 42,000 - it's enough
Comment from Suggestion box on Oct 29 2009

You can print from your personal laptop.  Check out this FAQ for set-up details.

Answered by Lisabeth Chabot, College Librarian

Could we please have more BATHROOMS in this library!
Comment from Suggestion box on Oct 29 2009

Did you know that there are bathrooms on the 5th floor? They do not see much use and are in pristine condition. They are located in a hallway on the Music School side (west) of the floor.

Answered by Lisabeth Chabot, College Librarian

how do you get to look at journal entries once the results come up?
Comment from katie on Oct 09 2009

Hi Katie,

I'm not sure I understand your question.  I'd recommend you either call (274.3890) or pop by the Reference Desk (to your right as you enter the library) and they can help you.

Answered by Andrew Darby, Web Services Librarian

There are several computers that are currently not working in the library. These computers have been in-operable for several days, and have become an increasing inconvenience for students. When will they be fixed?
Comment from Max on Oct 09 2009

Thank you for alerting us to these issues. All of the computer problems in question have been resolved. Library staff will check public computers daily to see if there are any issues we are not aware of. Please report any public computer problems to the Circulation Desk.

 

Answered by Ben Hogben, Access Services Manager

how do i get the page ereserve?
Comment from DW on Sep 24 2009

Hi.  We have an FAQ on this topic:

Finding Reserves

Answered by Andrew Darby, Web Services Librarian

Is there any way to request a CD for the multimedia section?
Comment from Anonymous on Sep 23 2009

You sure can: Go to quick links > recommend purchases, or go directly to Recommend a Purchase.

Answered by Kelly Merritt, Multimedia Resources Manager

do you have full musical scores for You're a good man charlie Brown and for Guys and Dolls. I don't need just the vocal selections. Also, can I rent out the music if I'm an alum?
Comment from francine on Sep 11 2009

Why yes, we do have these full piano/vocal scores:
You're a good man, Charlie Brown
Guys and Dolls

And you can check out the scores as an alum (you'll have an Ithaca College Affliate card).  See our policy page for more information about this.

enjoy!
Kris Shanton, Music Librarian

Answered by Andrew Darby, Web Services Librarian

Please be open on Labor day
Comment from Suggestion box on Sep 10 2009

As the College is officially closed on Labor Day, we cannot require that students and/or staff employees work on this day.  As always, all electronic resources - databases and ebooks are available 24-7, and the Friends 110 lab is available for printing.

Answered by Lisabeth Chabot, College Librarian

Why does the log-on for the ProQuest database no longer work? Is this just a temporary problem or is Ithaca no onger subscribing to the database?
Comment from Anon on Sep 08 2009

We have been having some trouble with ProQuest this week and are working on it.  No one else has reported being unable to log on to ProQuest, however. I need more details about the problem you encountered before I can help further. Please email me if you would like more assistance with this matter.

Heidi Zuniga
Electronic Resources Librarian
[email protected]

Answered by ,

What's up with the drilling/pounding. schools in session--couldn't this have been planned to have been done over the summer? very hard to study. Prob. not the library's fault, but pass along
Comment from sven on Sep 08 2009

The major drilling and related work began the week before classes started.  We inquired and learned that a new air intake vent is being installed in order to provide better temperature control in the building.  The project should be completed soon.

Answered by Lisabeth Chabot, College Librarian

Please get color printing technology! Even if we have to pay a fee by page, it'd be very useful.
Comment from Suggestion box on Sep 04 2009

Thank you for your suggestion. The Library has been collaborating with ITS and General Services to offer more printing/copying options.   As of September 2011. due to a successful collaboration, color printing is now available in the Library. 

Answered by Lisabeth Chabot, College Librarian

do you have most textbook available?
Comment from Eva Maria on Aug 26 2009

I'm afraid that we don't.  Here's some more information on the topic:

Textbook FAQ

Answered by Andrew Darby, Web Services Librarian

Please consider purchasing the following book for your library: Joe Gans: A Biography of the First African American World Boxing Champion. By Colleen Aycock McFarland & Company, Inc., Publishers ISBN# 978-0-7864-3994-2 It is about the first African American world champion in any sport.
Comment from Anonymous on Jul 07 2009

You can always suggest titles by filling out the Recommend a Purchase form.  Or, if you know your library liaison you can recommend a purchase to him or her.  Lee Smigiel is the Sports Management and Media librarian.  We'll go ahead and order this book for you.  If you need it right away, we can borrow it with Interlibrary Loan. Contact the Reference Desk if you need further assistance.

Answered by ,

Is the Ithaca Journal no longer available online through America's Newspapers database? I searched there, and in the journal title search, and I don't see it listed anymore. What's more, my bookmark for the site no longer works. If it's not available any longer, it would be a big disappointment.
Comment from Chris on Jul 01 2009

Gannett Corporation, publisher of the Ithaca Journal, has signed an exclusive contract with a new vendor.  As a result, several local newspapers were pulled from the America's Newspapers Database.   Our regional library database service provider is in talks with the new vendor to see if a group subscription can be made available at a reasonable cost for a group of libraries.  We are awaiting more information from the service provider.  In the meantime, Ithaca Journal content is limited to what is accessible from directly from the paper's website.

Answered by ,

When doing Paralegal research what are some terms in Boolean Logic that you would use
Comment from storm on Jul 01 2009

The most basic boolean search terms consist of AND, OR, and NOT (see our web page on Boolean Logic for more information; we also have a widget tutorial on the topic).  For legal research I typically search LexisNexis Academic > Legal tab. This database offers a more sophisticated suite of search connectors.  For instance, if I am searching law review articles about the FCC's regulation of television I can search: (FCC or "federal communication") w/s reg! w/s child! w/s television.  The connector w/s commands the search engine to find the words in the same sentence.  For more information or assistance, feel free to contact me. I can help you create a search strategy based on your information need.

Answered by ,

Library hours should be extended. Many students have to use library resources past closing time. Please extend library hours.
Comment from Anonymous on Jun 07 2009

Our current summer hours were developed after monitoring building use - they are actually greater than those in some previous years.   Online resources are available 24/7 from the Web.  For additional access to printing and web resources, please note that the Friends 110 Computer Lab is open until 9:30 pm or 10:00 pm on most Sunday evenings this summer.

Answered by ,

The IC Library Account Section might do well to show a running tab of overdue fines, rather than only showing the total fines accrued once items have been returned.
Comment from Anonymous on May 06 2009

Thanks for your suggestion. Our current system is not capable of producing this function, but we will bear your suggestion in mind when we upgrade.

Answered by ,

Do you have a database, or a way for students to search for other universities/schools, and limit by criteria, such as grad programs/tuition/size?
Comment from Anonymous on May 06 2009

The College Board has a free service called College Search
that provides a way for students to search for colleges and
universities limiting by several criteria, including tuition and size. There may be some options only available for individuals who register.

Peterson's, a company that sells college guides, has some similar online tools that provide at least some free information, and there are other competitors as well.

See also the resources provided by the Career Services Office. 

Answered by ,

Please stay open 24 hours!
Comment from Suggestion box on May 06 2009

Our current hours were developed after monitoring building use - we have actually added hours in recent years. Online resources are available 24/7 from the Web.  For additional access to printing and web resources, please note that Friends 110 Computer Lab is open 24 hrs. during academic semesters.

Answered by Lisabeth Chabot, College Librarian

It would be really helpful if there were more tables on the first floor and less big red chairs. Sometimes it is impossible to find a table, especially right before and during finals week when being in the library is essential.
Comment from Anonymous on May 04 2009

You cut us to the quick!  In the not distant past someone suggested that we should add more lounging furniture.   We review the use of Library space and furniture annually.

However, please know that your suggestion is not without merit. Unfortunately for us, lack of funds/space is a major stumbling block. Adding more furniture is not a viable option at this point in time. The furniture is placed for optimal safety and convenience for all Library users. Have you ventured upstairs?  There is additional seating on the fourth and fifth floors, including individual study carrels.


John Birk, Library Collections and Facility Supervisor

Answered by ,

where can i find the correct in-text citations?
Comment from Anonymous on May 03 2009

I'm sorry, you will have to be more specific.  Please stop by the Research Help Desk, just inside the main entrance to the library.

Answered by ,

Can you fix the clocks? The one leading to Whalen on the 3rd floor is at least 5 minutes slow, and the one at the main entrance/exit (above the doors as you go out) is a few minutes ahead. I don't know about the rest of them, but I actually do use these clocks to know how much time I have, and it's not helpful if they're inaccurate. Thanks.
Comment from Melissa on Apr 29 2009

Thank you for bringing that to our attention.  We will see to it.

Answered by ,

I cant get ancestry library to work and I am on campus.
Comment from Anonymous on Apr 20 2009

Ancestry Library Edition was missing one set of IP addresses.  Those are now correctly added and it SHOULD work from on campus or in the residence halls.  Please let me know if it does not and thanks for catching the problem and bringing it to my attention.

Answered by ,

You guys rule. You do a great job. Great library!
Comment from Suggestion box on Apr 14 2009

 Thanks so much for the positive feedback -  we work diligently to meet our mission and provide user-centered services and resources.

Answered by ,

Need more rooms on the fifth floor!!
Comment from suggestion box on Apr 08 2009

 We are glad you use our study rooms - we too wish that we had more available space to dedicate to this type of service.

Answered by ,

STOP LETTING PROFESSORS PUT DVDS ON RESERVE FOR THE ENTIRE SEMESTER. SOME STUDENTS ARE TOO BUSY TO WATCH FILMS THEY REQUIRE FOR OTHER CLASSES IN THE LIBRARY AND OFTEN THE RESERVING PROFESSORS NO LONGER REQUIRE THEM. OR BETTER YET WHY NOT SPEND AN EXTRA 20-30 DOLLARS ON ANOTHER DVD FOR A CLASS GENERATING ~ 1000 DOLLARS PER CREDIT HOUR PER STUDENT? JUST AN IDEA.
Comment from Suggestion box on Apr 08 2009

We put multimedia on reserve for the time period requested by the faculty member.  Many of our materials have been purchased by faculty request and are for classroom instruction.   Our primary mission is to support teaching and learning at the College.  

Students may view reserve multimedia in the library for a four hour period.   Once an item is no longer needed for classroom use, it is moved to the circulating collection.

Answered by ,

are there extra, old issues of magazines in the library that they could give? ex. past issues of American Cinematopgraher that i could take?? just thought i'd ask :) thanks
Comment from Anonymous on Apr 07 2009

 We do not discard this journal -we keep the older paper issues.

Answered by ,

Where is the fiction section?
Comment from Suggestion box on Apr 06 2009

     Academic libraries don't have a fiction section such as you might find in a book store or public library.  We do have a "pop reading" section of some 300 works of recent fiction that you can browse online--the link is just below the search slot on the Library's home page--or on the shelves directly facing the Circulation desk as you enter the Library.
     But most of our fiction is shelved with the national literature--for example, PR is English Lit and PS American Lit.  Within these national literatures fiction, poetry, drama, and criticism are shelved together, first by period and then, within a given period, alphabetically by author.  
   

Answered by ,

I do not attend you college I go to Indiana State but can you help me search some data bases for some info?
Comment from gary on Apr 03 2009

Each college and university has its own set of databases and contractual agreements with their vendors. If you go to Indiana State, your best bet would be to contact a reference librarian there. They should be much better prepared for helping you with all the options you have available there.

Answered by ,

How can I access JStor without being on campus through the school library?
Comment from Steph on Mar 25 2009

Hi Stepth,

To access JSTOR, please select J from the database list on the library homepage, navigate to JSTOR, and click--you will be prompted for your email username and email password, and then you should be able to access JSTOR.  Please note that access to our paid databases is limited to current students (and faculty/staff).

Answered by ,

All copiers should be able to copy in color, and should take cash.
Comment from Suggestion box on Feb 19 2009

Thank you for your suggestion. The lease on the public copiers in the Library will expire at the end of this year. We will be looking at copiers that can provide color copying, and other features related to printing/scanning.  Our plan is to offer an ID Express and cash/coin option for copying.

Answered by ,

where do we go to hook up our personal laptops so that we can print in the library
Comment from Zac on Feb 16 2009

Hello Zac,

Thanks you for your question. Yep, you can . . . checkout this FAQ for details.

Answered by ,

Hi, I was hoping maybe you could please order Season 5 and 6 of 24. Please, it is a really good season and it is only getting better. Thank you so much for your time and consideration. Please feel free to contact me via email, [email protected] or [email protected]. Thank you, and I look forward to hearing from you soon.
Comment from Matthew A Rojas on Feb 13 2009

Will do!  Thanks for the recommendation.

Answered by Lisabeth Chabot, College Librarian

Can we still view the older, non-recent Talk Back comments? I don't see the link....
Comment from Anonymous on Jan 28 2009

The link briefly disappeared.  It's back now, right next to this year's header (2009).

Answered by ,

Why is the library catalog unavailable from 2:00 - 4:30 AM? I know the library is closed then, but with so many books offered as e-books, there have been several times where it would have been convenient to use the catalog during those hours. Is there at least a way to search the e-book catalog during those hours?
Comment from Chris on Jan 28 2009

Hello Chris,
Thanks for getting in touch with us. The library catalog is unavailable from 2:00am to 4:30am in order to perform maintenance and backup routines on the library server. Because our library system is more than the catalog you see (circulation transactions, aquisition of materials, cataloging of resources, etc.), a nightly backup of the day's activity is needed.
Yes, you can directly search ebrary ebook database 24/7.  Please feel free to contact the Reference Desk if you are looking for other research strategies during the downtime.

Answered by ,

The hot cocoa was a sweet thing to do during finals; thanks!
Comment from angie on Jan 25 2009

You're very welcome!

Answered by ,

Why doesn't library have more musicals DVDs in their collection?
Comment from Anonymous on Jan 24 2009

Thanks for your email!  We do have quite a few musicals on DVD in our collection, but they might have been difficult to locate.  Thanks to your comment, we discovered an error in our musicals list.  It's now been fixed, so now you can browse through the list and limit just to DVDs and videos!

Get to the musicals list from the link on the library home page, or by going directly to it

Answered by ,

I wish that you would post more signs in the library telling people to be quiet. I usually find it impossible to study in the Library after 8PM (on any floor) because people seem to think that they are in a cafeteria.
Comment from Anonymous on Jan 24 2009

We have posted the Quiet Floor signage to remind users of our policy. We would hope that everyone in the library would be considerate of those around them. The fifth floor tends to be quieter due to the deployment of all of our smaller tables and study carrels. If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

Answered by ,

Why did the fine increase to $10 per hour overdue laptops?
Comment from Anonymous on Jan 14 2009

Thank you for your question. Library-loaned laptops continue to be very popular - the demand usually exceeds our available supply.  We were finding that users often did not return a laptop until several hours after the loan period had expired. The fines were revised to ensure the prompt return of each laptop within the 3 hour check out period.  We need to change the battery, check the laptop for functionality, and make it available to waiting users.

Answered by ,

I would like to search the Ithaca Journal back to 1972 - can you help?
Comment from George on Jan 05 2009

Hi George,

The Ithaca Journal is available online from 1999 to the present.  For earlier years, you will need to look at the microfilm.  Unfortunately, there is no index for the earlier issues, so you will need to search the issues by viewing the microfilm.

08/09/1999 to present in Access World News

Microfilm:  AN2 .I8

For reference questions you should in future send an email to [email protected] or pop by the reference desk in the library.

Answered by ,

Why are there no outlets in this building? Everyone has laptops here and no one can get an outlet.
Comment from Suggestion box on Dec 19 2008

 The library's construction predates the use of personal computers.  As a result, the existing power outlets are often not in convenient places.  We have discussed this with the Facilities Office electricians and will continue to review the situation, particularly in view of safety issues . 

Answered by ,

Hi. Thanks for the hot chocolate. Next time, can we continue the College's sustainability initiative and get compostable cups instead of the styrofoam? Styrofoam NEVER disappears. I wanted to drink some, but I passed because of the cups. Thanks!
Comment from Anonymous on Dec 17 2008

 Thanks for the suggestion - will do this next semester!

Answered by ,

The library looks very nice these days with the exception of the central staircase. Could something be done to either paint or clean these stairs - they are an embarrassment.
Comment from Anonymous on Nov 21 2008

We will send in a service request to the Office of Facilities.  The concrete surface on the stairs is difficult to keep clean.

Answered by Lisabeth Chabot, College Librarian

how do you become anemia due to high bun and cretinine levels?
Comment from terri on Nov 16 2008

Search in the Medline database (click on the letter M under the Database link on the library's webpage) and enter "creatinine" and "anemia" as your subjects. For additional assistance, contact Lee Smigiel, Health Sciences Librarian. [email protected]

Answered by ,

I am always noticing people erroneously using the talk back console to make purchase suggestions, and your response, rightly, is always the same. Book and media requests are to be made through the Recommend a Purchase form. However, I was wondering if you take into account all of the recommendations people are always making here anyway, despite your correcting the error in their ways.
Comment from Anonymous on Nov 14 2008

Several library staff members monitor Talk Back and review resource recommendations. It is still best for these requests to come through the Recommend a Purchase Form so that we receive complete information.

Answered by ,

im looking for some reasons why was important to construct the empire state building, i got because was part of a competition between two businessmen
Comment from Patricia on Nov 11 2008

The construction was part of an intense competition in New York for the title of the world's tallest building. Two other projects fighting for the title, 40 Wall Street and the Chrysler Building, were still under construction when work began on the Empire State Building. Each held the title for less than a year, as the Empire State Building surpassed them upon its completion, just 410 days after construction commenced. (Source: Wikipedia) For additional research assistance,drop by the research help desk or use our email service:  [email protected]

Answered by ,

why are the computers extremely slow
Comment from zzzzz on Nov 10 2008

I suspect you are referring to the slowdown of the network connection, as opposed to the computers themselves.

We have reported the issue to ITS to see if there is a network connection problem in the Gannett building.

It is also important to bear in mind that this is a busy time of year; the Library sees some of its highest usage during November, resulting in higher bandwidth demands on Gannett's network.

Answered by ,

Get some SICK dvds like CKY 1,2,3,4
Comment from Suggestion box on Oct 28 2008

If you would like to make a suggestion for the library collection, please fill out the Recommend a Purchase form.

Answered by ,

Recently, I was in Cornell's Uris Library searching their card catalog for a particular book. I found it as a networked-resource, and the book opened up in their Ebrary window. I was able to use and access the text while there. Now, while searching for the same text in Ithaca College's card catalog I found no reference to it. I thought maybe this was because Cornell had a higher subscription to Ebrary than IC. This, however, turned out not to be the case. I went to the IC library and used my IC account to sign into Ithaca's Ebrary directly and search for the book I required. As I expected, the book was there. This is a text that Ithaca College does not have in print, and so it would have been helpful if, like Cornell, the fact that it was available as an Ebrary eBook was in Ithaca’s card catalog.
Comment from Anonymous on Oct 10 2008

Hello Anonymous,

Thanks for your suggestion . . . in fact, almost all of the books in the ebrary collection are available from our online catalog. We are currently in the process of loading the rest of the ebrary records. Look forward to seeing them updated soon.  In the meantime, as you noticed, searching in the ebrary database directly retrieves all of the currently available titles. 

Cheers,

Answered by ,

While trying to access various subject specific guides, it keeps taking me to the Accounting regardless of what subject I choose from the list.
Comment from Anonymous on Oct 03 2008

Oops.  That should be fixed now.  Thanks for pointing this out.

Answered by ,

Please put coffee in library! Please!!!
Comment from Anonymous on Sep 23 2008

 As space in the Library is at a premium, we review any request for  a new service in terms of our primary mission to support teaching and learning.  At this time we are focusing on a plan to provide additional computers to meet continuing user requests.   In addition to a lack of space and the necessary water & power requirements, the amount of revenue generated by a beverage service would probably not provide a viable revenue stream for prospective vendors.  

Answered by ,

There really needs to be signs throughout the fifth floor stating that it is the QUIET FLOOR... as in no group discussions unless they're in the rooms designated for just that... It's really frustrating and distracting... It'd be appreciated, thank you.
Comment from Anonymous on Sep 21 2008

If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

We are working on additional and revised signage for the entire library.   If you have a suggestion for specific places to add signs on the Fifth Floor, please send them to John Birk , the Library's Facility Supervisor, at [email protected]

Answered by ,

do u have Mein Kampf?
Comment from Anonymous on Sep 18 2008

Yes.  To find a book where you know the title, use the catalog search box on the library home page, type in the title of your book, select "title" from the dropdown box, and hit "go."

Answered by ,

Please put another stapler in the library. It is a terrible inconvenience that should be easily taken care of. Please on behalf of the students and administration replace the now missing stapler. Sincerely, Shannon C Ramos
Comment from Shannon C Ramos on Sep 16 2008

 Shannon - we feel your pain... we have purchased expensive heavy- duty staplers - there are two available at the circulation desk where students pick up print jobs.  If you do not see a stapler at this service point it is because they are not working at the moment - usually because of stapler jams.   We keep unjamming them, but with constant use, they need constant attention.   We provide paper clips when the staplers are down.  Update: the library purchased a "jam-free" electric stapler which appears to live up to its advertising.

Answered by ,

while looking at the dvd list, i noticed the dvd picture for the movie three kings was actually for lord of the rings. just a heads up lol
Comment from greg rapp on Sep 14 2008

Hi Greg,

Thanks for pointing this out.  The images that are displayed for the movies are automagically generated based on a query to Amazon and sometimes, as you've noticed, the results are wrong.  We're looking into different/better ways to handle this.

Answered by ,

Do you carry elementary textbooks - specifically social studies textbooks for 2nd or 3rd grade. If not, do you have a teaching library that may?
Comment from Anonymous on Sep 11 2008

The Library does not collect curriculum materials into a distinct collection as so much published in this area and editions change frequently.  The Department of Education has a Curriculum and Instruction Library and Computer Lab in Williams 314.

For additional help, contact John Henderson ([email protected]), the IC liaison librarian for Education.

Answered by Lisabeth Chabot, College Librarian

I really like the design of your site. I noticed that there's some stray html code at the top of this page: http://www.ithacalibrary.com/research/vrd.php?id=1 Also, the icon of a red lock used to indicate access permissions for electronic resources has the alt text "Unrestricted resource." Shouldn't that be "Restricted resource"?
Comment from Anonymous on Sep 10 2008

Hi.  Thanks for pointing these problems out.  They've been fixed.  I blame it on human error . . . .

Answered by ,

why can't we print from the lap tops? the printers aren't connnecting...
Comment from Anonymous on Sep 09 2008

We are aware of this issue, and this functionality will back soon. ITS is currently providing a new image for the laptops which should take care of this problem.

                   The laptops now print through the secured network. 9/17 Ben


                                

Answered by ,

hey where do i find certain listening guides for a specific class? if my teacher gave me a login name and password.
Comment from britt on Sep 07 2008

Britt,

You will need to go to the reserves tab on the library home page search box, click the Find Reserves by Course/Instructor link, and then select your instructor from the dropdown box.  This will show you all of the works they've put on audio reserve; select the correct listening, click it, and then click on the "listen" link.  This will prompt you for the username/password provided by your professor.

Answered by ,

It would be helpful if the library's digital audio reserves wouldn't kick us out of our session after approximately 10 minutes of inactivity. For our required listening, music students (and others) need some time to analyze scores and ponder before subsequent listenings and it is a great inconvenience to go searching through the lists of teachers and subjects each time we try to hit the play button.
Comment from Anonymous on Sep 07 2008

Hello Anon,
     As a graduate of the music program, I understand where you are coming from on this point. However, due to software limitations, it is necessary to set the catalog to time out after fifteen minutes of inactivity (which, for what it's worth is quite generous - most schools with our library system give only five minutes).
      There are several workarounds you can employ. Each of our records contains a link called the "Persistent Link." If you copy this link, you will be shunted directly to that record after you have completed your score analysis. In addition, you can place these reserve items into your "Bookbag", which will give a central place to access DARs without going through the search again.
There are more complex workarounds - please feel free to contact me and I can walk you through them.

Answered by ,

Please put back on the library homepage the small section that has the alphabetical links to databases -- it was so very easy and convenient. Now I have to figure out where you've put the link.
Comment from Michael Trotti on Jul 09 2008

Ta da!  It's back. 

We've been having problems with one of our web servers today, so the home page was temporarily pointing to a "static" version of the database list while things were being fixed.

Things seem to be working (98%) now, so the list is back up in its familiar, beloved place.

Answered by ,

The library is fantastic! (especially because it's free) :)
Comment from Suggestion box on Jun 09 2008

Thank you!  Actually, nothing is free - your tuition dollars at work!

Answered by Lisabeth Chabot, College Librarian

hello, can you tell me until when u're open?
Comment from blagoy on Jun 02 2008

The library hours may be found here:  IC Library Hours.

Answered by ,

Could you please carry whole series such as The Wheel of Time and Sword of Truth.
Comment from Anonymous on May 13 2008

If you would like to make a suggestion for the library collection, please fill out the Recommend a Purchase form.

Answered by ,

why isn't the library open later during finals week? i feel like it used to be... my mistake? not everyone wakes up early, we'd rather just stay through... i suppose there isn't enough staff willing to come in that early in the morning?
Comment from anonymous on May 06 2008

Thank you for your suggestion.  The library has extended its hours for finals week. We are open until 11 pm on Friday May 9th and Saturday May 10th.
We are also open until 2 am Sunday - Thursday (the library has not been open beyond 2 am in the past, to allow time for cleaning staff and equipment maintenance)
You can see the library schedule of hours for finals week here: http://www.ithacalibrary.com/info/hours.php

Answered by ,

I think it would be helpful to students to have a few computers designated only for printing papers during finals week. Students who have their papers finished from home, but don't have a printer sometimes spend really long periods of time waiting for people who are using the computers for other things to finish, just so they can spend 5 minutes printing.
Comment from Anonymous on May 05 2008

We have developed a proposal to enhance the information technology infrastructure in the library. The proposal includes more desk top pc's and additional electric power/data communications ports.  We need additional power in order to place computers in additional locations. Please note that the Friends 110 Lab is open for extended hours during finals week and may not be as busy as the library.

Answered by ,

I recommend the "White House Special Handbook,or How to Rule the World in the 21st Century" by Mikhail Kryzhanovsky,ALGORA,New York,2007.It's a revolution in politics,espionage and warfare.
Comment from paul john on Apr 29 2008

Thanks for your suggestion - please submit a User Request Form.

Answered by ,

The library should have a mix of PC's and Apple computers (not to mention more computers in general). Couldn't computers be placed along the perimeter of the 2nd floor instead of only around the columns?
Comment from Anonymous on Apr 27 2008

We have developed a proposal to enhance the information technology infrastructure in the library. The proposal includes more desk top pc's and additional electric power/data communications ports.  We need additional power in order to place computers in additional locations.

Answered by ,

There is something wrong with your Database access system. It is telling me that there is a problem with my user name and password even after I just reset my password it is still doing this. This is a very much a inconvenience and not exactly the service I expect when I pay so much to attend this college. Please fix this so I can continue with my work! Thank you!
Comment from Anonymous on Apr 23 2008

I'm sorry to hear this.  We will need more information to try to solve the problem.

Please visit or call the Reference Desk  (274-3890) and we will try to sort out your problem.

Answered by ,

My pen slipped between the cushions of one of the orange comfy chairs. When i went to search for it, i found more then just my pen. My hand found sour patch kids, candy wrappers and other chewed up pens, but i was happy to find a nickel. Can someone please vacuum these? thank you!!!
Comment from Jen on Apr 23 2008

Thanks for your observation - Facilities Services has been notified.

Answered by ,

hello, it would be very helpful if we had more outlets for our computers
Comment from Suggestion box on Apr 21 2008

We have developed a proposal to enhance the information technology infrastructure in the library. The proposal includes more desk top pc's and additional electric power/data communications ports. It is possible that some of the proposal will be acted on in this academic year. The complete proposal will be submitted during the annual budget process and the planning & priorities process.

Answered by ,

Hi, could the library expand the DVD selection with the Back to the Future trilogy? Thank you!
Comment from Anonymous on Apr 16 2008

Hi.  Isn't it annoying when you make a simple request, and then someone points you to a form?  Anyway, could you fill out the Recommend a Purchase form.

Answered by ,

A big thanks to the entire library staff. I'm a senior, and not once in the many visits I've made here in the last four years has anyone on the library staff been anything but helpful, courteous and kind. Thanks!
Comment from Suggestion box on Apr 11 2008

Thanks so much for taking time from your busy schedule to let us know that we are meeting your service needs. The library staff is committed to providing user-centered service and plans to continue to develop services and resources that meet user needs.

Answered by ,

hey i need help
Comment from Anonymous on Apr 08 2008

Get thee to the Reference Desk, stat!

Answered by ,

the sign saying that all the laptops are being used is too small to see.
Comment from Anonymous on Apr 03 2008

Thanks for your feedback. The signs have been increased by 125%.

Answered by ,

Thank you SO MUCH for finally offering audio books! I am a junior and I've always wished they were available in the college library!
Comment from Ellen on Apr 02 2008

You're very welcome.

Answered by ,

There need to be more computers
Comment from Suggestion box on Mar 25 2008

We are adding desktop computers on the 3rd floor and laptops to the circulating collection.

Answered by Lisabeth Chabot, College Librarian

The opera music in the morning is way too loud and I can't concentrate!!!
Comment from Anonymous on Mar 18 2008

You don't say where the music is coming from, but I suspect that it might be from the music area.

We do love our music up here, but we'll try to make sure that it doesn't disturb anyone.

Answered by ,

When and where do I put the Bibs
Comment from Wanda on Mar 09 2008

I'm not sure I understand this question . . . .

Answered by ,

I've been finding lately that the "quiet study areas" really are not quiet at all. In particular, groups come to the 4th floor so that they can have quiet within which to work, but then disrupt the rest of us who are doing things that require silence (silence that we usually cannot find in our rooms; thus the reason to go to the library). Could we perhaps be stricter about the quiet study areas, maybe putting up more signs and advertising more for the group study rooms on the 5th floor? Thanks!
Comment from Anonymous on Mar 04 2008

Thank you for your feedback.  This is a busy time of year, and unfortunately the library gets louder.  It just so happens that we have been working on directional and other signage for the entire library.  The new signage will indicate that the 2nd and 3rd floors are "group study floors", while the 4th and 5th floors are "quiet study floors".  In addition there will be signs reminding users of the appropriate behavior for the floor.  For additional information, please see my 2/28 response to a similar comment.

Answered by ,

I can't log on to any online digital resources from off campus. I am trying to use Grove Art Online and Artstor.
Comment from Jennifer on Mar 02 2008

For this kind of problem, we need more information before we can troubleshoot.  Our first suggestion is to go to our "Trouble Getting Connected (to an E-Resource)?" page at:  http://www.ithaca.edu/library/help/tshooting.php

This particular problem could be the use of an "accelerator" or it could be that you are behind a firewall that is blocking access, or it could be a browser setting, or it could be something entirely different.

If you have already looked this page over and eliminated some possibilities, please contact me ([email protected]) directly and I will be glad to work with you to resolve the problem.

Answered by ,

It's the loudest place on campus. People need to shut up. Some are doing work, not just sitting around.
Comment from Suggestion box on Feb 27 2008

Thank you for your feedback. We have once again reached the time of year when the library is at its busiest; as a result the noise levels rise. Please note that the fourth and fifth floors are designated quiet study areas. The fifth floor tends to be quieter due to the deployment of all of our smaller tables and individual study carrels. If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

Answered by ,

This problem isn't only in the DVD's -- it's within the CD's as well. A CD should list the ensemble or artist that's performing -- not just what they're playing.
Comment from music student on Feb 18 2008

Hello music student -- thanks for your question.

Based on what you say, I suspect that you are viewing only the "Collapsed View" of our library records, which is the default view.

The information you're looking for is available for all audio & video items, which you can see when you click on the "Expanded View" tab for any library record.

More questions?  Please stop by the Music Center desk so we can show you in person!

Answered by ,

What's up with the lame-o headphones for watching movies and listening to music (next to the Multimedia Desk)? Most are embarrassingly cheap with no cushions at all, making sitting through a two-hour movie a painful experience (no matter the quality of the film!) The one pair of Koss headphones that are well-cushioned are broken and playing only in one ear - I'd rather put up with bare, sharp plastic against my ears than listen to an entire movie with my right ear. I've taken to bringing my own headphones with a 1/8" to 1/4" adapter, and making sure I get my hands on one of the two or three stations that don't have the headphone jack removed from the receiver and inaccessible (Why? To keep people from stealing the headphones? There are better ways). My suggestion: 1. Buy a set of inexpensive over- or on-ear headphones, like the Koss set that's already there: http://tinyurl.com/2bltza . or even better, these Sennheisers: http://tinyurl.com/ffc3j . This style of headphone blocks out the noise of the library and is more comfortable. 2. Have whoever removed the headphone jacks from the receivers put them back in! Just plug the headphones straight into the receiver. 3. Staple (well... fastener staple, not just a desktop staple) the end of the headphone cord (right before the plug) directly INTO the desk, preventing them from being stolen, but ALSO allowing them to be unplugged, letting people who bring their own headphones easily switch sets. This is the same system used in the school radio stations. Sorry about the long comment - it's just something that's been stewing in my head through many an on-reserve movie. Other than that... you guys are doing a great job!
Comment from Don on Feb 18 2008

Thanks for letting us know about the broken headset.  We find that the foam covers fall apart regardless of the quality of the headset.  We have been unable to locate a vendor that will sell us replacement covers.    

We previously had several sets of the headset that you prefer, but they did not last as long as the current model, which were purchased after consulting with ITS (they maintain our equipment).   As 16 of the 22 sets are now missing their covers, it appears that the best action is to purchase new headsets.  We will work with ITS to replace all of the incomplete sets as soon as possible.

Answered by ,

It's frustrating that for the Classical DVDs they don't list ensembles playing, conductors, or even the pieces that are being performed. This is all pertinent information, we need more than just "Complete Symphonies" :) Any chance this will be changed over time?
Comment from anon on Feb 12 2008

Hmmm, I'm assuming that you're seeing the title from the DVD list (where only "complete symphonies" is displayed). 

This has to do with how the information is pulled from the library catalog -- in this case, the actual title of the dvd is, in fact, just "Complete Symphonies."

However, if you want to see more information, and of course you do, just click on the word "Check" in the DVD listing -- that will take you directly to the library catalog, where you can find out info on the composer, performer, works, etc.

Answered by ,

Why is the library so cold?
Comment from Suggestion box on Feb 04 2008

Please see our FAQ on this topic

Answered by ,

Please get a change machine & post that double sided copies are 10 cents a side. Thanks!
Comment from Suggestion box on Feb 01 2008

Signs indicating copy prices have been posted based on your suggestion. Thank you.
The library is not able to purchase a change machine at this time as they are expensive. However, ID Express cards are available at the bookstore as an alternative to using the coin copier.

Answered by ,

Thank you SO MUCH for extending library hours--finally a schedule that doesn't reflect a campus-wide expectation of partying on the weekend! THANKS!
Comment from on Jan 31 2008

You are very welcome. We value user feedback and are committed to continuous improvement in our services, resources, and facility.

Answered by ,

What happened to the scanners on the third floor?
Comment from need to scan on Jan 30 2008

In order to consolidate scanning functions in the Library, the flatbed document scanners have been moved down the the main floor, next to the microfilm scanning machines. The move will free up two computers in the Library and provide one central location for all scanning.

Answered by ,

Maybe it was my bad luck, but when I was in the library yesterday (Sunday), I could not get a functioning computer (to check something in the catalog) on the fifth and fourth floor. The station on the fifth floor just did not work; the one on the forth floor was on but the mouse was "stuck" and I still could not use it.
Comment from Diana on Jan 28 2008

Hi Diana, Thanks for using Talk Back. After inspecting the computers, it appears they were in desperate need of a restart. They are now working (to the best of their ability, as they are quite old). We are evaluating how best to replace the Catalog-Only machines with updated hardware. In addition, please feel free to report problems with technology to ITS Tech Help (located at the Circulation Desk) or any of the Library services points for more immediate help.

Answered by ,

I was born in Cortland. I'm trying to locate Carol Serling merely to say hello and tell her how much her husband influenced by own t.v. work. Any help would be appreciated.
Comment from Norm Gunzenhauser on Dec 24 2007

Please contact Bridget Bower, College Archivist, [email protected] for further assistance.

Answered by ,

My suggestion is library Apogee server account for use by off-campus non-apogee customers. My suggestion would benefit paying students who do not have apogee accounts. Esp. during finals week when wi-fi is extraordinarily slow from traffic.
Comment from Suggestion box on Dec 21 2007

ITS is currently in a major, multiphase network re-architecture project. We anticipate, as part of this project, faster, more reliable wireless access. Until the wireless network is updated, you may wish to try an upper floor in the Library for better access.
With respect to Apogee accounts, off-campus students may sign up for an account, free or paid, here.

Answered by ,

I see a lot of negative comments in TalkBack. But I think our library is great! You've all done a terrific job providing us with lots of new resources (yay for online!) this year, and we DO appreciate it. Keep up the great work library staff!
Comment from This Studying Lady on Dec 14 2007

Thanks very much, studying lady. We know that the good stuff often goes unsaid, but it's nice to hear something complimentary now and then.

Good luck on your exams.

Answered by ,

Why do we have CORE movies? I know it is probably so that people do not steal/keep movies that are popular out for very long, but ALL the good movies are on CORE and there's no way a group of us can get together and discuss a documentary like Sicko, use a movie for a class, etc... None of the really beneficial movies get watched! PLEASE take CORE away!!!
Comment from Sarah on Dec 14 2007

The movies that you are referring to are seen as beneficial by faculty as well which is why they have requested that these movies be purchased for classroom instruction. The Core Collection was created a few years ago in consultation with faculty because we continuously experienced problems in handling items scheduled for classroom screenings. The items were either returned overdue or lost which meant the faculty could not use the materials as planned. However, the Core Collection is reviewed every summer and any item no longer used in the classroom is moved to the circulating collection. That does not mean that students cannot use them for classroom presentations. As indicated on the Multimedia Services web page, if you need to request a special permission loan for Core or Reserve multimedia materials, you should email [email protected].

In regards to Sicko, this title is actually on Reserve as requested by a faculty member. This status limits the loan period to all patrons to four hours and increases the availability to all students in the class. Items are removed from Reserve at the end of each semester.

Answered by ,

Dear Abby, We need more computers. Hey look, a sign that says we need more computers. Wait, what was that? Oh, more computers. Yo, my friend says we need more computers. Oh man, COMPUTERS! Emilie Durkheim believes that my anomie is caused by lack of computers. Wait, you don't know what anomie is? Why don't you look it up on the computers we don't have. this message brought to you by IC SCHITZOs and the notion collective, or are they the same?
Comment from ComputerMcGee on Dec 11 2007

ITS is aware of the demand for additional computers in the library. We are working with them to address this need. We have developed a proposal to enhance the information technology infrastructure in the library. The proposal includes more desk top pc's and additional electric power/data communications ports. It is possible that some of the proposal will be acted on in this academic year. The complete proposal will be submitted during the annual budget process and the planning & priorities process.

Answered by ,

My suggestion is later hours especially on Fridays. Longer time for people to be able to research
Comment from Suggestion box on Dec 11 2007

As it happens, the library will be open until 11 pm this Friday and Saturday. See the library hours. The library will extend its hours next semester, remaining open until 10 pm on Fridays and Saturdays in response to user feedback.

Answered by ,

i was just in the library and someone tried helping me enable my wireless internet, but now the spot where i type in the websites is gone. how do i get it back please?
Comment from chelsea on Nov 29 2007

Hi Chelsea,
Your question is a bit vague, however, assuming you are referring to the address bar in a browser, make sure the toolbars are all checked. Even better, swing on back to either the ITS HelpDesk or Tech Help at the Library Circulation Desk, and we'll get your navigation toolbar back.

Answered by ,

where do i pick up my inter-library loans?
Comment from anon on Nov 28 2007

At the Circulation Desk, on the main floor.

Answered by ,

--It would nice if, w/collateral, we could take out laptops, video on reserve, and reference materials. --Extended printing hours would be greatly appreciated --The upstairs computer lab is extremely hot --Please get more recent bestseller books (Think NYTimes' list)
Comment from C on Nov 26 2007

The library's laptops are in constant demand and require battery maintenance by library staff. You might recommend to ITS that they offer a campus laptop service.

Video and audio materials on reserve are those being used for courses and must be available to enrolled students during the current semester. The reserve list is reviewed each semester.

Information from reference materials can be copied or scanned for extended use.

The printing service is supported by ITS and will be reviewed at the end of the academic year.

Physical plant is aware of the climate control issue in the 319 classroom.

The current literature collection includes many best-sellers. Please use the request form to recommend additional titles: http://www.ithaca.edu/library/forms/purchaserequest.php

Additional reply from Brian Saunders, Humanities Librarian, regarding best sellers: In almost any given week the NYT Best Sellers list for Hardcover Fiction is dominated by what may be termed "genre" fiction: highly formulaic stories, often featuring continuing characters, and usually produced at a rapid rate by authors who have established themselves as a brand name for a certain type of story: action, crime, romance, horror, etc. As an academic library, and always with an eye toward the permanent collection, we sample these popular genres, but define our primary mission as the acquisition of what has been recognized as "best" in contemporary fiction. As a result, you will find five out of the current fifteen NYT best selling novels in our popular reading collection and twenty-four of the thirty novels selected as the NYT 2007 Notable Books of the year.

Answered by ,

How do you research articles for meaning behind visual images? This is for a communications paper.
Comment from Cara on Nov 14 2007

Hi Cara, You're in luck! Cathy Michael, the Communications Librarian, has created a research guide specifically for Visual Communication. Please select the link for Visual Communication from the Research by Subject link from the library's home page: http://www.ithacalibrary.com/subjects/display.php?id=73 A lot depends on how you're approaching your research. Much of it involves thinking critically about the production of the image. Who created it, and what was the purpose behind it? And who is the intended audience? You may also want to broaden your research to include areas such as Sociology and Psychology. If you'd like further help with your paper, please feel free to speak with someone at the Reference Desk.

Answered by ,

Regarding the Library Open/Closed sign: The swastika symbol has been around for thousands of years, only recently "hijacked" by the Nazis. In many cultures, this is the symbol of good luck. I would like to think that the Library wishes all those who enter good luck. I think the 4 chairs graphic is one of the best pieces of signage in the Library. Chairs empty? Library closed. Chairs full? Come on in!
Comment from Liz S. on Nov 06 2007

Thanks for your comment.

Answered by ,

This book is not in the stacks although it says available: Location: General Stacks Call Number: BF575.H27 G55 2006 Number of Items: 1 Status: Available Author: Gilbert, Daniel Todd. Title: Stumbling on happiness / Daniel Gilbert. Edition: 1st ed. Publisher: New York : A.A. Knopf, 2006. Description: xvii, 277 p. : ill., 25 cm.
Comment from Elia Kacapyr on Nov 02 2007

Hello Elia. This book is indeed here. It is a new book that requires special binding. It will be available soon. In the future, you may fill out a Trace Form by going to the Library Homepage and then clicking on Help -> Forms -> Not on Shelf. Library staff will be happy to locate an item for you.

Answered by ,

Why is it that the closed sign between the library doors with the four empty chairs each facing a different direction resembles a swastika?
Comment from on Oct 29 2007

It is purely by happenstance that the arrangement of the chairs somewhat resembles a swastika, particularly an aerial view of the chairs when they are not occupied. We will revise the sign to address your concerns/observation.

Answered by ,

The library should offer at least 1 magazine that appeals to atheists. Possibilities include Free Inquiry, The Sceptical Inquirer or Skeptic.
Comment from Suggestion box on Oct 25 2007

The Library subscribes to magazines in three ways: the great majority are available through the databases of periodical literature, some we receive in print and are shelved in Periodicals on the 4th floor, and a very small number can be browsed in the Popular Periodicals section on the Library's main floor. Neither religious belief nor its absence figures very prominently in the browsing section--beyond our longstanding subscription to Christianity Today. But up on the 4th floor you will find our print subscription to Skeptic (Q174 .S57) The idea of adding a print edition of another of the titles you name will be discussed, but one factor weighing against it is that at a time when budget allocations are lagging far behind rising subscription costs, it's hard to make a case for new print subscriptions to journals for which we already buy full-text online access. The three magazines you mention are all available full text through our subscription to the ProQuest database. To view one of them issue by issue, just open Proquest and click on the "Publications" tab at the top of the search screen and enter the magazine title. To search the whole archive of a magazine's full text, combine a keyword or subject with the "Publication Title" (one of the search options on the drop-down menus to the right of the search slots). Magazine, journal, and newspaper subscriptions are usually reevaluated and adjusted in the second semester. In the meantime you can browse Skeptic in print and access all three of your suggestions electronically in ProQuest.

Answered by ,

i know that i can borrow movies on dvds at the multimedia desk, but can i get music too? (not necessarily the arias that music majors need to listen to. i'm thinking of something more mainstream to pop into my laptop while i do work so i have something new to take my mind off the monotony of my work.)
Comment from on Oct 22 2007

You sure can. Just go to the catalog, and do a subject search, typing in the words "Rock music" or "Popular Music." You'll see a listing by decade, and you can just pick the one you want to see recordings. Whether you're looking for Gnarls Barkley or Glenn Miller, we've got it!

Answered by ,

Couldn't we extend the hours of the library? Especially on weekends. We want to study more!
Comment from on Oct 22 2007

We are reviewing the usage of the library on Friday and Saturday. If the numbers support additional hours, we will work on a plan for adding hours next semester.

Answered by ,

how can i hook my computer up to a printer
Comment from anonymous on Oct 16 2007

In order to use the Library's public printers, you must be logged into one of our computers, either a desktop or laptop. We do not currently offer a solution for those wishing to print from your personal computer.

Answered by ,

Other college libraries are open 24 hours a day--the fact that we close is ridiculous (especially 8 on weekends!) and kind of assumes that we all are on the partying schedule. Please stay open later!
Comment from on Oct 10 2007

The library's operating hours were extended in 2004 - at that time we also revised our weekend hours to open earlier on Sunday in response to user preference and demand. At this time, we are #1 in terms of operating hours among a nation-wide peer group of comprehensive college libraries. Academic libraries that do provide 24/7 access usually do in a secured and defined space, not in the entire facility. Typically a limited range of services are provided. The IC Library facility is not configured to provide such a space. We will continue to review usage of the building and use the data for annual budget and planning purposes. Your feedback is helpful and will be used in our planning.

Answered by ,

The new laptops are more trouble then they are worth. The laptop situation here is terrible and needs to be dealt with
Comment from Suggestion box on Oct 08 2007

Are you referring to connectivity? If so, ITS has just supplied the library with blank CD-RWs. If you are working on a laptop and lose your Internet connection, you may ask the ITS consultant, located to the right of the Circulation Desk, for a CD to back up your work before rebooting the laptop. Thank you.

Answered by ,

Order magazine The New Republic
Comment from Suggestion box on Oct 08 2007

Hi. We get the New Republic. See: here

Older issues are available, too: look here

Answered by ,

MORE COMPUTERS.
Comment from anonymous on Oct 01 2007

We have developed a proposal to enhance the information technology infrastructure in the library. The proposal includes more desk top pc's and additional electric power/data communications ports. It is possible that some of the proposal will be acted on in this academic year. The complete proposal will be submitted during the annual budget process and the planning & priorities process.

Answered by ,

As a music student, I am frustrated that the sound has been removed from the library computers. We have a lot of listening homework and for digital reserves we need access to audio. Please put audio back on the computers! Thanks!
Comment from on Sep 25 2007

UPDATE: After receiving another inquiry about audio accessibility, we discovered that the sound devices on some of the main floor computers were misconfigured during the recent reimaging. ITS has been notified - they will reconfigure these pc's. To support listening to the digital audio reserves and other audio files, the library will purchase a few sets of headphones that can be checked out at the main circulation desk. All of the public computers have standard 3.5mm headphone jacks - the jack is in the front - some are located under the flip-up door to the right of the USB port.

Answered by ,

How come so many library computers are out of order?
Comment from Curious on Sep 20 2007

Good question! Computers in the library receive a lot of use, and therefore develop problems from time to time. ITS is aware of these issues and they are coming in early this weekend, Sept. 22,23 to re-image and repair computers that are out of service. In the mean time, you may try; borrowing a laptop at the Circulation Desk; 319 on the 3rd floor of the library, or another computer lab: http://www.ithaca.edu/computing/labs/

Answered by ,

does the library have screenplays available?
Comment from sally on Sep 19 2007

Indeed we do! To find them, use the phrase MOTION PICTURE PLAYS in the subject field of the online catalog. There are 192 available in paper copy in the PN 1997 section on the 5th floor of the library.
We also have access to over 800 full text screenplays from the database American Film Scripts Online. Many of them are available in PDF. Please use the link for the letter A under the "Search a Specific Database" portion of the library's home page.

Answered by ,

Hey, What's the word on a bike rack for the library?
Comment from Optimus Prime on Sep 16 2007

The request for a bike rack was forwarded to the Office of Facilities. We suggest you contact this office directly to get an update.

Answered by ,

Having that piece of paper over things we print is useless and a waste of paper - and it doesn't make finding your work any easier.
Comment from anonymous on Sep 03 2007

Thank you for your TalkBack. The behind the scenes print management has changed this semester. We have temporarily turned the "banner page" back on to help the new ITS and Library student assistants sort print jobs. It will be discontinued after an initial training/scheduling period. Also, the discarded banner pages are used for internal printing to help save paper in other areas. Thank you.

Answered by ,

The washroom on the third floor smells gross and toxic. Please clean it, it's been that way for weeks!
Comment from T Smith on Aug 31 2007

Thank you for alerting us. We consider this a priority issue, and it has been passed along to the Custodial Services for their immediate response. In the meantime, we suggest you use the washrooms in the Music building.

Answered by ,

Does the library have a collection of all the textbooks that are used for courses?
Comment from anonymous on Aug 30 2007

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot, College Librarian

Sometimes people can lose their IDs and it would be nice if the library had a way of checking out materials when this happens.
Comment from Suggestion box on Aug 22 2007

Thank you for your suggestion. The library's circulation system requires an Ithaca College ID to check-out materials to the user's account. This is to ensure accuracy of library records. Replacement IDs may be obtained at the ID Office, located in the Terrace Dining hall.

Answered by ,

What happened to the metal cage that used to be in the stairwell near the entrance to the library? Can I use the stairs and the door to get to the ground floor offices and classroom?
Comment from Just Curious on Aug 21 2007

No, this is a one-way emergency exit door. Continue to use the quad-side entrances to access the ground floor. Background: the Fire Marshall notified the College that there has not been legal and proper egress from the first floor of our building for quite some time and that it had to be rectified this summer. To ease movement up and out of the building in case of an emergency, the wire cage was removed from the east stairwell. An alarmed crash bar has been installed on the hallway side of the first floor door. The alarm will be activated if someone walks through the door from the ground floor hallway. The door is locked from the stairwell side to secure library materials and property.

Answered by ,

I have a book that is going to be overdue soon, but I cannot come back to Ithaca and return it until the 25th. Can you help me?
Comment from on Aug 20 2007

Contact the circulation desk, 274-3206.

Answered by ,

Is there any way the library could have a bike rack installed somewhere in the courtyard by the 2nd floor entrance? If you know who I should contact about this I would really appreciate it if you could point me in the right direction. Currently, I (and many other people) have to lock my bike up on the handrail by the emergency exit. With only one or two bike locked here I don't think there would be any problem opening this door but if more than two bikes were locked there it would be a serious hazard if that exit needed to be used. Some people are able to lock their bike to the benches outside the library but this is highly inconsiderate to the people that want to sit there. All in all, a proper bike rack would be highly beneficial for the library to invest in. Thanks for your time, Brendan Casey [email protected]
Comment from Brendan Casey on Jul 24 2007

Your suggestion was forwarded to the Physical Plant Office. They will consider adding a bike rack, pending available funds.

Answered by ,

Hey, why not aks employees for their favorite DVDs found in the Library. When I get bored, I always want to watch movie but sometimes I don't even know where to begin. You can post this great information on the website for easy access. Thanks for listening.
Comment from Aaron on May 14 2007

Hi Aaron, that's a good idea. I'll look into it.

Answered by ,

Thank you for using Styrofoam cups for your free lemonade. It truly amazes me how Ithaca College's rhetoric comes no where near matching its actions.
Comment from Jason Gunning on May 07 2007

Thanks for your comment - the paper vs. styrofoam question has been a topic of frequent discussion among environmentalists. It turns out that in almost every category other than biodegradability, styrofoam wins over paper. The main reason is that paper-making is not an environmentally friendly industry, due to the pulping and bleaching. It also requires significantly more energy to create and transport (due to weight differences) paper cups. Ultimately, the biggest difference between paper and styrofoam is the price. Paper cups cost 2-5 times more than styrofoam - a pricing differential is often an indication of environmental impact; higher prices indicate higher input costs - i.e. more materials went into the production of the paper product.

For more information, see this link from the University of California at San Diego's Food Service.

Answered by ,

On what planet does it make sense to line the recycle bins for paper with plastic bags? The rightness of recylcing does not negate the wrong of plastic bags. Please abolish this practice at once. The bins themselves are more than amble. Do the right thing.
Comment from Jason Gunning on May 01 2007

We do not "throw away" the liners - we dump the paper with the liner still in the container - we have to do this because people constantly throw trash in recycle bins. If you have ever had to wash ice cream out of the bottom of a garbage can you would understand why we do it.

Answered by ,

I do not have a question to pose, but rather a suggestion to offer. I am the co-founder of BUILDING ITHACA COLLEGE COMMUNITY, if this gived me any clout. The fourth floor of the library has desks and chairs that are inefficient in accomodating students. My suggestion is to either buy smaller tables or cut the ones you have in half (feasable). The majority of students occupying the tables on that floor in particular are either alone or in twos. Keep bigger tables available, but have smaller tables to accomodate more students. Thank you for listening.
Comment from Nicholas McEvily (from email) on Apr 28 2007

Nicholas, Please know that your suggestion is not without merit. Unfortunately for us, lack of funds/space is a major stumbling block. Cutting tables in half or adding to the number of tables on the fourth floor is not a viable option at this point in time. The furniture is placed for optimal safety and convenience for all Library users. (Have you been up to the fifth floor? There is more seating there, including individual carrels.)

Answered by ,

It's pretty dark on the computer desk. Can you possible have some battery run lamps students who need more light can sign out?
Comment from From Suggestion Box on Apr 26 2007

I'm not sure what you mean. Please contact me directly: John Birk, Library Facilities Manager, [email protected], 274-1720.

Thank you.

Answered by ,

Video 3535 has Phyllis Schlafly's name missspelled, so that you can't find it when looking her up. Leaves out the first l: Schafly instead of her name Schlafly.
Comment from Michael Trotti on Apr 24 2007

Thanks. This has been corrected.

Answered by ,

Where can i find a website that would tell me unique facts about Luke's gospel
Comment from Andrreeaa on Apr 21 2007

I hope you're not quite serious about finding a Web site that's going to provide "unique facts" about the gospel of Luke; unique information about any book of the new Testament would be a better guarantee of fraud than scholarship. But if you're simply looking for a good Web site on Luke (also on Acts since they're believed to be by the same author), then I would recommend this one created by Mark Goodacre, who is a professor of Theology: http://www.ntgateway.com/lukeacts/ I would also recommend you take a look at some of the religion/theology gateway sites I have listed in my "Research by Subject" guide for "Religion," which you can access from the Library home page. Open it and scroll down to "Web Sites"

Answered by ,

What were laws that where assed during 1845-1945?
Comment from anon on Apr 11 2007

Hmm. I don't really understand this question. If you have a reference question, you should talk with a librarian, either by stopping by the reference desk, calling them, or chatting. Ways of contacting a librarian can be found by clicking the Ask A Librarian link on library pages.

Answered by ,

I think easy bib is much better than noodle bib.
Comment from on Mar 29 2007

Well, I would agree that easybib is easier than Noodlebib--and that could be construed as better. Part of the reason we selected Noodlebib is that its more elaborate, faceted approach to creating a bibliography may have a certain educational value. Whereas Easybib is all about getting the job done, Noodlebib requires a bit more engagement with and understanding of what you're doing. And then again Noodlebib is more accurate than Easybib--by which I mean more in conformance with actual MLA/APA rules. Easybib (at least the free version) glosses over or ignores a good deal. This probably wouldn't get you into trouble with most faculty correcting your paper, but Noodlebib seems more complicated and/or confusing largely because it is attempting to generate citations that are strictly correct--and as so often the devil is in the details.

Answered by ,

don't I automatically get subscription to EBSCO because I am a student here? When I go to sign in on their website it says that I don't have an account.
Comment from Kyle on Mar 25 2007

EBSCO is not a product to which one can subscribe; EBSCO is a vendor � a company which sells subscriptions to databases and electronic journals. Ithaca College has subscriptions to many of EBSCO�s products, but not all of them. I would need to know which database or which e-journal you were trying to access and from where in order to troubleshoot the problem.

If you are trying to get to an EBSCO database or e-journal from the EBSCO homepage, don't! As they say, you can't get there from here.

Databases can be accessed from the alphabetical list in "Search a Specific Database," from "Research by Subject" pages, and from the online catalog.

E-Journals can be accessed from searches in "Find Journals by Title," through searches of EBSCO�s EJS (Electronic Journals Service), through our online catalog, and through various aggregated databases (see above).

Access to online subscription products is also slightly different from on campus than from in the dorms and off-campus, so I�d need to know where you were as well.

If you are still having trouble, contact me directly and I�ll be glad to help.

Karin Wikoff ([email protected]) Electronic and Technical Services Librarian

Answered by ,

This may be tech related, but this message seems to come up very frequently while trying to search the library catalog: The Online Public Access Catalog is not available. Please contact the library. Note to librarian: the server(3.0.0) or database(3.0.0) is not compatible with the current version(2006.2.1) of OPAC.
Comment from anonymous on Mar 22 2007

There may be several reasons you are receiving the "not available" message. Although you have not mentioned a time, I suspect you may be seeing this message between 2:00am and 4:00am. During these 2 hours, the Library catalog is stopped in order to perform backups of our system. You may also be seeing this message during periods of heavy usage of the catalog. I have modified the time that a session can be active in order to alleviate bandwidth stress on our server, which should result in allowing better access to the catalog. We will be monitoring the situation closely. Thanks for using Talk Back, and please feel free to contact dan taylor at the Library if you would like to provide more specific information re: time period, frequency, etc.

Answered by ,

Is there any way to make the 4th and 5th floor quieter? It is a burden to have to police the noise when I'm trying to do work. People constantly speak in full voice and work on group projects on the 4th floor. The last thing I want to do when I'm trying to do work is keep telling people to be quiet. It is uncomfortable and I don't think its my responsibility.
Comment from anonymous on Mar 04 2007

We have posted the Quiet Floor signage to remind users of our policy. We would hope that everyone in the library would be considerate of those around them. The fifth floor tends to be quieter due to the deployment of all of our smaller tables and study carrels. If you are being disturbed in an area designated as a quiet floor remind the person that the area is intended for quiet study. Community standards are best supported by everyone taking part in their implementation/enforcement. If speaking to noisy users does not resolve the problem, please speak to a staff member at the nearest service desk.

Answered by ,

Am looking for articles on greek mythology rituals and magic
Comment from on Feb 21 2007

Hi. If you need help, stop by the library reference desk, or contact one of the librarians: http://www.ithaca.edu/library/services/askalib.php

Answered by ,

Please justify your movie renting policy. Why is it that if I get a movie through ILL I get 2 weeks +, but if I take a movie out from here its only 24 hours. Could you please consider expanding the lending time to say... 3 days? Or make perhaps 3 days for newer movies and more for older ones. One day is not even time nor is it, to be perfectly honest, fair. Thank You
Comment from Jason Gunning on Feb 16 2007

Jason, let me first point out that the loan period of ILL materials is set by the lending library and that time frame also allows for shipping and processing. As for our loan period, we set the student loan period to one day after consulting the faculty since the multimedia collection primarily consists of items purchased in the support of classroom instruction. These short loans allow students access to the materials and yet assures increased availability to the entire campus community. We re-evaluate our policies on a regular basis and although we haven't considered extending the loan period at this time, we previously discussed allowing the renewal of multimedia materials. The biggest problem is dealing with those items that are needed for classroom use. We currently have no system for the scheduling of multimedia materials which would allow us to block or shorten loans based on need. Should we obtain a scheduling module, or find a reasonable and reliable process that can address this issue, then we would be more than happy to take a look at extending multimedia loan periods. Stay tuned for future developments.

Answered by ,

The fonts on the library laptops are really, really, really tiny and really hard to read. Can you fix them? If not, can you complain to ITS and get them to fix it? Squinting is no fun.
Comment from Laptop user on Feb 13 2007

I agree; the fonts on the laptops appear to be quite small. I will submit a request to ITS to have the resolution changed. In the mean time, you can change it yourself by right mouse clicking on the Desktop; next select Properties, then Settings. Try changing the screen resolution to 1280 X 720.

Answered by ,

Kudos - the browsable DVD list is well organized, easy to use, and VERY helpful. Now, when wil that lonely space between ILL and DVDs on the home page be replaced with a browsable CD/Phonodisc list? And not just for musicals!
Comment from Don Spacht on Jan 31 2007

Hi Don, Thanks for the compliment! A browsable CD/Phonodisc list is something we've considered but decided against for numerous reasons. Mainly, the size of the combined cd and phonodisc collection totals over 20,000 items. With so many recordings, the catalog is the way to go when searching -- it provides the best and most varied ways to search. You can find recordings a number of ways: Did you know that you can limit your catalog search for recordings? You can also use the catalog to browse the cds or phonodiscs by call number. If you don't want to look through all of the recordings, our New Titles list can show you the very latest recordings added to the collection. If you have any questions about how to do these things, please stop by the Music Center or the Reference desk for help.

Answered by ,

please put the printers back on the floor outside of the office doors. its more convenient and people will not have to wait for the circulation desk worker to give them to them. It would be better too if there is a long line at the circ. desk to get the documents you printed, especially if one is in a rush.
Comment from anonymous on Jan 26 2007

Please see the answer posted immediately below.

Answered by ,

Take the printers out from behind the circulation desk put them where they used to be! It will benefit everyone a lot more!
Comment from anonymous on Jan 25 2007

Thanks for your feedback. We will monitor printer workflow and related troubleshooting during this semester. Our goal is to eliminate down time by being able to more closely monitor the hardware - to clear print queues, add paper, and replace toner cartridges in a timely manner. We will also monitor user feedback during this time period.

Answered by ,

talk back, I miss you. please stop hiding behind that link and show us your pretty graphic on the main page. I would think about reading you more . . . p.s. what happens when you get the skill testing question wrong when sending a talk back?
Comment from lonely on Jan 22 2007

Dear Lonely, Talk Back apologizes for being distant. We'll try to put up some reminders of our existence more regularly. If you fail the skill testing question, you just get bumped back to the main talk back page.

Answered by ,

Why are all of the books highlighted under the "read a good book link" fiction? Surely you are not implying that only fiction books are enjoyable to read?
Comment from A Non-Fiction Reader on Jan 14 2007

We wouldn't think of implying such a thing. This was just a link to draw attention to our popular fiction list, to let people know that in addition to all of our ponderous scholarly tomes, there is also a good selection of contemporary fiction.

Answered by ,

I think it's outrageous that the library charges a whopping $5 a DAY charge for overdue ILL books. I've worked in many libraries, big and small, and never have come across such a draconian policy. Please consider reducing the fine--one day late does not merit a $5 charge
Comment from Professor X on Dec 21 2006

The charge for overdue interlibrary loan materials is used to cover the costs for returning the material to the lending institution as quickly as possible. Our goal is to maintain a good working relationship with other libraries so that we continue to receive requested materials. Across academic institutions, these charges vary from one dollar to twenty-five dollars.

We review our access services policies on an annual basis and will consider your feedback at that time. If you need materials for longer than the borrowing period set by the lending library, please consider requesting a renewal at the time you receive the courtesy notice, or ordering the item for our library collection using your departmental allocation. You may do this by going to the library homepage and clicking Help -> Forms -> Recommend a purchase.

Answered by ,

I am a tremendous proponent of Quiet Study floors. Like many students, I find that I do my best work when I am not constantly distracted by other people talking. However, in my four years at Ithaca College, I never found the designated Quiet Floors to be as advertised. Regardless of the time, one can always find some group of kids that has mistaken the 5th floor for the 1st. Now I am not suggesting that we revert back to the days of high school when a librarian patrolled the floor to monitor noise, but something must be done. I believe that replacing all of the tables on the 5th floor with single cubicles--like the ones that already exist--would be a very effective remedy. The tables encourage groups of people, which inevitably leads to conversation. Tables seem very impractical and counterproductive on a floor that is supposedly meant to provide students with a quiet atmosphere in which to study. Thank you in advance for addressing this issue.
Comment from anon. on Dec 18 2006

Thank you for thoughtful feedback.

In the past few years, in order to foster support for quiet areas in the library, we have deliberately deployed all available library furnishings. This is why the largest tables were moved to the main floor, in order to encourage group study in this space. The fifth floor has all of our individual study carrels (many of which we moved from the main floor) and the smallest of our tables to discourage large and/or noisy groups. The library has not been provided with any capital funds for the replacement and/or addition of furnishings. The majority of current furnishings we have are the result of the Summer 2000 renovation. We continue to submit requests for additional furnishings and we do take into consideration furniture placement as part of an annual review of the facility.

Answered by ,

Why does the current graphic on the Library home page show a paper with an A+? I thought the College stopped giving those. Does the Library have special powers to grant grades?
Comment from John on Dec 14 2006

Hi John, that's an interesting question you've asked. After checking around, it appears that the library does not, in fact, have special powers to grant grades. This graphic must then be an isolated incident of human error. Humblest apologies!

Answered by ,

I am really frustrated with the library recently as several times I have found the perfect book that I needed for a paper or project in the catalog only to be dismayed by its illusory existence on the shelves. Each time I'm told to fill out a book trace which each time I never hear back from. If a library is going to serve its purpose it should have some of the damn books that it purports to have. As a student here thinking that there are books that I need available, I shouldn't have to hunt around in the public or cornell libraries or go and buy the books that I need. It really is a shame.
Comment from on Dec 08 2006

Dear Library user,
Keeping track of over 385,000 books can be a challenge for the library as well! When a trace form is submitted, library staff searches four times for the book over the course of 4 weeks. After two searches, the patron is emailed with an update. If the book is found we notify you through email, and put the item on hold giving you one week to pick the book up (we rely on e-mail for much of this process). Approximately eighty percent of the books traced are actually on the shelves, sometimes where they belong, and other times mis-shelved. If you cannot find a book on the first try you can request the item through Interlibrary Loan. Also, please note that if a book has a status of �charged� in the library catalog, that means another patron has it checked out; however, you could recall it.

Answered by ,

Naxos isn't working for me. For some reason, it isn't acknowledging that IC has an account? After I signed in from a remote location, it led me to NAXOS promoting a free 15 minutes as well as membership.
Comment from Carrie on Dec 04 2006

In order to help you with a remote access problem, we need to be able to contact you for further information. We'll need more details from you before we can properly troubleshoot the problem, and we'll need a way to tell you it's fixed afterwards. TalkBack, which is anonymous, is more a place for voicing opinions; please try the "Trouble Getting Connected (to an E-Resource)?" page (http://www.ithaca.edu/library/help/tshooting.php) when you have difficulties accessing our electronic resources -- there's a checklist of things you can try yourself, followed by instructions for reporting a problem and what information we will need to help you. Meanwhile, feel free to contact me directly on this one: [email protected]

FWIW NAXOS is currently working fine from inside our network and also from the Apogee range in the residence halls.

Answered by ,

Please consider turning the thermostat down in the library by 2-5 degrees. It is also way too hot and there really is no need for it to be so.
Comment from Jason Gunning on Nov 30 2006

Though it may not seem like it, the Library temperature is monitored and adjusted 24 hours a day. Unfortunately, it may take hours for temperatures to moderate.

Heat rises; if you spend any amount of time on our fifth floor you may witness first hand the unfortunate result of our unseasonably warm weather.

Please know your "heated" plea is not unique and we do thank you for giving us this opportunity to explain the situation.

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Looking for choral and orchestral piece performed at IC 1979-1982 by IC Chorus: Hebrew Mass question ? On CD, Larry Doebler, conductor
Comment from Mary on Nov 09 2006

Hi Mary, We only have concerts as far back as 1982 in the library. The only CDs we have from 1982 are:

Compact disc 8928
Compact disc 8934
Compact disc 8938

You could try searching these by call number in the library catalog to see the pieces performed. None of these have the title Hebrew Mass, but . . . .

You might also check with the School of Music to see if they keep programs and recordings back that far.

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I like that 'my account' shows the books in due date order.
Comment from on Nov 07 2006

Well . . . thank you.

Answered by ,

There is not enough room on the "Year" heading in the ILL form to accomodate a multi-year journal volume.
Comment from Gloria Hunt on Sep 26 2006

Thank you for your input. I have increased the length of this field to accept more information.

Answered by ,

I'm frustrated by the DVDs on reserve. The best films the library has are on reserve, making it difficult to watch them for fun-- it would really be awesome if we had 2 copies of the reserve DVDs, one to stay in the library and one that we can check out, so we can watch really good films *for fun*. Some of the best films I've seen are on reserve, and I can't watch them at home, with friends, since they're on reserve. Please seriously consider doing this if possible. Watching good films doesn't have to be solely for class, which is now the only reason that I watch these really good movies, since I'm not allowed to take them out of the library.
Comment from kristen on Sep 24 2006

The multimedia materials that are in the Core collection are those that have been purchased by faculty request and need to be available for frequent course-related use. They are also often titles that are not inexpensive to purchase, as we have to pay for public performance rights to allow for more than single user viewing. Our current budget will not allow for purchasing duplicates of titles. We review the usage of titles in the Core Collection every year and move some titles to the circulating collection. Reserve materials are reviewed every semester. In the meantime, we hope that you take advantage of the in-library use of these films - you can watch a film at a listening station with a friend. We have a lot of great films that are not currently on reserve or "core", (including new releases, horror films, foreign films, musicals). Title searching is best, but if you�d like to browse, try searching by our "Genre" links (http://www.ithaca.edu/library/research/dvd_subjects.php), or contact us via phone (4-3890), chat (icref) or email ([email protected]) for more search strategies.

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How does the library decide which movies to buy? Do they take suggestion/requests?
Comment from Dale Lord on Sep 19 2006

At Ithaca College, our faculty suggest titles that they would like the library to purchase. The great majority of our collection reflects what faculty have used, over the years, to support their teaching. So...while "Madonna: Truth or Dare" may seem a bit outside the realm of academia, a professor might find it a fitting film to spark a class discussion about gender issues or stereotypes.

Other members of the I.C. community also have input. If you'd like to request a book, dvd or cd that you believe would enhance the library's collection (with an eye toward its academic value) please use our "Recommend a Purchase" form available under our "Help" link on the library's website.

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Hi, What happened to the card catalog where technical support now sits?
Comment from Jon on Sep 16 2006

Hello Jon,
Thank you for your question. The catalog-only PC that used to be near Reference is in the process of being moved to the Circulation Desk. In the mean time, there is a catalog-only PC on the 4th and 5th floor of the library.

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I really would suggest that there be separate lists for reserves and e-reserves. When my students click on my reserves list, it is almost impossible to tell what is on reserve and what is on e-reserve. This is confusing for the student and for professor, especially when I might have the book on reserve and a chapter from that book on e-reserves. The result: two identical looking entries under my reserves list. I would suggest a link to e-reserves on the library home page to keep them separate.
Comment from Gloria Hunt on Sep 14 2006

We are currently reviewing the way reserves are handled in our online library system. As part of the review, we are investigating the type of functionality that you are recommending. We are targeting the rollout of the new functionality in the Spring Semester 2007.

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The new laptops are not very clear, the text is too small, and blurry. Is there a way to make the field of view larger, especially on the library homepage, and webmail, and internet webpages in general? Thank you in advance.
Comment from on Sep 07 2006

You're right; the text is quite tiny. You have two options: You can increase the font size in your browser (see instructions in the Aug 22 answer, below); or, you can decrease the screen resolution on the laptop. To do this, right click on the desktop, select properties, select the settings tab, and choose a lower resolution with the sliding bar under "screen resolution."

Answered by ,

Hi. Is there any way to put books on hold?
Comment from Rebecca on Aug 31 2006

Thank you for your question. The library does not hold books that are on the shelf. However, if the book is checked out, you may place a recall, but the current user can keep it for 30 days. Once a book is recalled and returned we will hold it for you at the Circulation Desk for 7 days.

To "recall" an item that is checked out to another patron:

  1. Locate the item you want in the catalog
  2. Click on the Recall icon at the top of the screen
  3. Log-in using your Ithaca College ID number and last name
  4. Click the OK icon on the recall screen
  5. Fill in your Ithaca College ID number again (for security reasons) and any comments
  6. Click on Submit Request

For more information regarding Recalls, go the the Library's homepage, click on the Services -> Circulation -> Circulation Policy.

Answered by ,

When yesterday I asked for a link to the college catalog on the library's home page, I meant the college library catalog, hence the suggestion for the library's home page.
Comment from Mary on Aug 31 2006

Sorry, Mary, I misunderstood. There is a catalog search box as the first item under research (in the white space). If you want to do an advanced search, you can click the link underneath. You can also do a quick keyword search of the catalog from anywhere on the site by clicking the "search" link in the upper right, and selecting "Library Catalog (keyword search)".

Answered by ,

Please place a link to the college catalog on the library's home page.
Comment from Mary on Aug 30 2006

Hi, Mary, thanks for your suggestion. Unfortunately, space is limited on the library's home page, and it is generally reserved for library resources. But, if you are still searching, the information may be found here: http://www.ithaca.edu/catalogs/index.php. If you're in the library, and have a question like this, you can always ask one of the librarians.

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Congratulations on new web site design. The only problem is that it is almost impossible to read the font- so small it really strains the eyes. PLEASE increase the font size. Thanks
Comment from Peyi Soyinka-Airewele on Aug 22 2006

Thank you for your comment. Font sizes for any website are scalable in your browser. To increase the font size in Firefox, click control and the + sign; in IE, use "view" and then "text size" to increase or decrease text size.

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I am a scholar-in-residence and we're working on a grant proposal. Your help through the ILLIAD system has been INVALUABLE! It is very much appreciated. Sincere thanks, Smita
Comment from Smita Rao on Aug 04 2006

Thank you for your kind words. Good luck with your proposal.

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Where is the VHS search? I really need it
Comment from joe on Jul 22 2006

Hi Joe,
While we have a 'limit feature' which allows you to search for video recordings, it'll retrieve both dvds and videos. But it sounds as if you want vhs tapes only, so try this the next time you search: Start off with an advanced search in our online catalog. Type in a few of keywords of your choosing, then type vhs. Make sure the fields next to your screen read all of these and keyword anywhere. For example, if you wanted to see which James Bond films we have on vhs, a search would look like this:



Of course, if you can't find what you're looking for, give us a call at the reference desk (4-3890), or use our chat reference service at ICREF

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Please restore the disappeared signs telling the location of call numers! They should be in several locations -- in fron of the elevator on each floor, in the elevator so you know what floor to request, on a pillar facing each elevator exit, with arrows showing locations, by the stairs going up, and at each landing, etc. Don't be discouraged if students remove them. [Secure them better] ... whatever it takes. It is too easy to giveup on a book search and go to the computer,so help out. THanks.
Comment from Prof. Lee Bailey (Retired) on Jul 17 2006

Thanks for your feedback. Improving library signage is one of our priorities this summer. We installed a locked case in the elevator to support this initiative. We plan to create a common template for all of the floor layouts and should have them posted by the end of August. Once we have a template, it will be a simple matter to make new copies!

Answered by ,

How do I access the online books?
Comment from anon on Jun 04 2006

The majority of our e-Books are from the ebrary collection. To search ebrary, you need only a browser and internet connection. But to view the actual content of an ebrary book, you will need to download the ebrary Reader software. Please visit our ebrary page for links and more information.

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No, my question wasn't about cell phone use in the library though that is still a BIG problem-- I was wondering how the library goes about getting new books. Are students allowed to donate good condition books at the end of a semester that are not able to be sold back? I know lots of my books used for classes would be great additions to the library, even if I don't want them anymore, someone might need them in the coming semesters or just for a good read. (Fiction and non-fiction)
Comment from Molly on May 06 2006

Hi Molly, our policy for donating books is at: Gifts in Kind Policy. Textbooks are a gray area, since we deliberately do not collect them (the simplest reason is that buying one textbook helps only the one student who checks it out first). You might want to see if the SGA would consider sponsoring a text/course readings exchange and/or distribution.

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Is it your policy to publish all questions/comments posted on "talk back"? Or do you select from those you feel are helpful /cut some to make it not redundant? I asked something a while back and it wasn't posted so I'm just wondering.
Comment from wondering on May 05 2006

The idea is, I try to post an answer to every question--unless it's complaining about cell phone use in the library, as I've already answered that 3 or 4 times. If you weren't complaining about cell phone use in the library, try sending your question again, and I'll try to get you an answer licketysplit.

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When is the library getting new laptops? The laptops are very unreliable.
Comment from Student on May 05 2006

Thank you for your question. Under the Ithaca College Technology Renewal program, we expect to receive approximately 10 new laptops over the summer. These will replace the older laptops in our collection. Checking laptops out at the Circulation Desk has proven to be extremely successful and that may be why they do not appear reliable since they have been checked out thousands of times.

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Library's website nevigation bars are not easy to read. I feel like it is a sentence. I think separate each link with comma is not very readable.
Comment from Ryan on Apr 29 2006

Thanks for your feedback, Ryan. We'll keep this in mind as we do our annual summer website tweaking.

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I miss the fifth floor chairs! I realize you needed to move them to make room for the group study rooms, but is it possible to bring at least some of them back so there's somewhere comfortable to go to sit and read when we have a bit of time between classes? Thanks!
Comment from Rebecca on Apr 26 2006

Unfortunately, there isn't really space for the comfy chairs. And, since the fifth floor is designated as a quiet study area, the carrels and uncomfy chairs seem more appropriate . . . .

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Hi - I am getting really frustrated of Ithaca's library. I hope that more complaints come in and you can use them as a bit more leverage. We as students pay for the library and this entire semester - not just during finals - I've almost always had to fight for a computer. Additionally, the fact that the library is only open until 2 is appalling. Many people need more time to work and have access to the library's resources, especially if we have full or busy days. Additionally, the bell that is rung before closing is complete noise pollution. Libraries should observe silence. Even an annoying voice saying, "The library is closing in thirty minutes" would be preferable to a startling, almost-stressful-to-listen-to buzzing screech. Thank you for reading this and I really hope more resources get allocated to the library.
Comment from Julie on Apr 25 2006

Hi Julie. We are aware of the problem (see the response below by the library director, Lis Chabot), but have no easy solution, since more computers would mean more money and more space--both of which are in short supply.

Closing time is a related issue.

And yes, that buzzer is quite alarming. And again--it would be expensive to put in place a system to broadcast a message, although that is a good idea.

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It's frustrating that the only time I'm able to utilize a computer at the library is early in the morning. Every other time most computers are occupied -- especially after the dinner hour. I need to do research and and access those computers. Not to mention that it's most frustrating for me to walk around looking for a computer to find people's stuff just sitting at one 'reserving' it for them. Is there anything to be done to allow more students access to computers?
Comment from Meaghen on Apr 24 2006

Thank you for your feedback. We have received several comments this year about the unavailability of computers at certain times of the day. We have a classic case of supply and demand - it is a challenge to provide open access to the resources that users need and want (e.g. Microsoft Office and the Web), while at the same time managing this access in an equitable fashion. We will investigate the implementation of a time-out function for next year. With the timeout, if a computer is not used for a set amount of time, it reboots. This function would discourage the "reserving" of computers.

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Searching for books on the library website is far too complicated. This process should be overhauled and made much easier. Unless you have the precise wording or phrasing for a book, author, or movie you will not be able to find it. Searching on the library website should be more like searching for items on amazon.com and other websites. If you don't believe that it�s difficult try going to amazon.com. Type in "Stephen Ambrose." No problem. Now type in the same thing on the library website. You shouldn't have to type in last name, first name or leave out "and" "the" and/or "or" to search for a book. By making this process easier to use and allowing for searches to become more liberal in nature students will be able to find more books that might help in their research. Thank you for listening.
Comment from Jason Gunning on Apr 23 2006

Hi Jason, you're absolutely right--the catalog is difficult to search. Unfortunately, this is true of all library catalogs, and it is not something that is entirely within our control. A library catalog is a very expensive piece of software licensed from a third party, and we have minimal control over many aspects of the public display. In the library world, the poor quality of library catalogs is one of the big issues, and the vendors themselves seem disinclined to make the sort of fixes you suggest (because they have already sold the system, and know it would be very expensive to switch to one of the few other products out there--plus, they all are sub-optimal). But, we are looking into ways to improve it.

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What is the purpose of the Journal List on the library home page? I thought it was to locate full text or paper holdings. The past few journal titles I searched appeared in the journal list, but only gave the abstract. Art & antiques, 2000, #6 is an example. Thanks.
Comment from Looking for text on Apr 03 2006

Dear Looking: You are absolutely correct � the Journal List is for locating full text journals, whether they are in our collection in electronic, print or microform format.

We currently have access to 43,969 full text journal titles in 62 databases, and many more with only citations or abstracts. Each database vendor makes deals with individual publishers for access rights they then pass on to their customers � like Ithaca College. These deals are always changing.

For obvious reasons, we pay a third party vendor, Serials Solutions, to keep track of our full text holdings (i.e. to which volumes of which journals in which databases do we currently have access?). Serials Solutions has to rely on the vendors providing accurate holdings information.

Recently, we have been seeing an unhappy trend. In the past week alone, we have had three problems such as yours reported and all have turned out to be vendor errors. In the case of Art and Antiques, the vendor admits their holdings information is incorrect. Full text coverage does not begin until 9/2000 -- 2 full issues beyond what their holdings info indicates. They send apologies and are looking into it.

In the current fast-changing environment of electronic resources, it is critical that vendors keep up with accurate information to their customers. Several vendors are hearing that from me this week loudly and repeatedly, and I will keep bringing this issue up until vendors "get with the program."

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As a first year student I am beginning to feel like I am in a library for pre-school when I am at IC. Don't get me wrong, the facility is great, but there are just some small things that need to be considered. The main concern is that there are no staplers and hole punchers. Every time that I would like to use one I have to ask around at all the desks between the 2nd and 1st floor to find a library assistant who has one that I can ask to borrow. This is very time consuming, and for those of us paying out the wazoo and attending 18 credits of classes, this is unacceptable. Please provide us students with hole punchers and staplers through out the library. Specifically by the Media desk, in room #319, and on the first floor next to the check out desk. I know that the argument will be raised that people will steal them. Well, either tie them down, or even better, place the security devices on them that are used for books. This way if som e one . . . .
Comment from Vincent on Mar 26 2006

Thank you for your TalkBack. In the past, the library has provided 3 hole punches and staplers to patrons as an extra service. However, keeping them working and available has been a challenge. We have tried tying and even chaining 3 hole punches down to desks, but they disappeared. We also tried using a security device, as you mention, but they continued to disappear (sometimes within hours of putting them out). We found that the electric staplers were frequently jamming/breaking due to improper use. Staplers and 3 hole punches are inexpensive items that can be purchased at the IC bookstore, or other stores in Ithaca. The library supplies budget is used to provide printer paper and toner cartridges for "free" printing, an otherwise expensive service that we believe is most important to our users.

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Extended weekend hours (Friday and Saturday) would be extremely helpful, especially for us grad students doing research.
Comment from Monica Eason on Mar 23 2006

In light of inquiries about the library's weekend hours, we are conducting a review of the use of the building during our current schedule. We will consider the review data as part of our planning for the 2006-2007 academic year.

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Why is it not possible to use the elevator or stairs to access the art and anthropology departments? It would be very helpful.
Comment from Jon on Mar 17 2006

Jon, The problem is that the library is a completely separate entity from the other tenants of the Gannett Center. Opening up the elevator or stairs would mean having security gates (to make sure library materials don't inadvertently walk away) at all the other entrances to the building, which would not be feasible. Additionally, there are personal security concerns, since the library is open and busy late into the evening, while the first floor, presumably, is not.

Answered by ,

The fourth floor is great for doing work and I really like it there. One problem I find is that there are tables for 4 people and normally only one person sits at them so the space is being very poorly utilized. Especially on a quiet floor where people are not doing work together I'm wondering if smaller tables or at least more tables could be put up there. Especially at peak hours, the library is packed and it is hard to ever find a spot to work/study/read. 4th floor is great, it could just be re-worked to fit more work space. I know this may be a lot to ask but I know I leave the library because of lack of space on a regular basis.
Comment from anon on Mar 08 2006

Thank you for your recommendation, but at this time we have deployed all the furniture that is available. If and when money becomes available, we will try to buy additional, smaller work tables.

Answered by ,

I first wanted to say thank you for all your hard work to improve the academic environment at the library. The addition to wireless laptops and screen names has helped (at least me) a lot. I did want to bring another suggestion to your attention, although it has nothing to do with the use of the library. I've noticed that in many ways our campus is crossing over to the internet which is a wonderful thing! We are told by email when our books need to be returned and when our ILLs come in, etc.. I was wondering why we still using receipts when books and laptops are checked out. To me this is quite wasteful if everything else is done by email notification. While the receipts can be recycled why waste the paper in the first place. I'm sure you notice the added costs for paper and ink and this added cost can be practically eliminated. That money could go towards more sustainable and useful things to experience at the library. As for an alternative to wasteful receipts maybe you could do it on an individual bases. By asking customers before scanning items and only printing them when customers need them. Other than that I'm not sure what to do. Keep up the good work and I look forward to your response.
Comment from Stephanie E. on Mar 07 2006

Thank you for your suggestions. We appreciate your interest in sustainability. The receipts are printed at the time of checking out the item. It might be problematic to constantly change the software settings in the library system to turn the receipt printing option off and then on, especially during busy times of the day. The receipts are printed on thermal paper, so no ink is used. The cost of the paper itself is minimal.

While we do send out courtesy notices via e-mail before books and scores are due, there are several items in the library for which we cannot, because they don't get checked out for a long enough period of time (cds, dvds, etc.). The receipts have proven to be the most reliable method to avoid problems and questions of due dates and times when items are due back, and to avoid late fines--for example, if a student is checking out a number of different types of items, all of which are due back on different days/times, the receipt will show all items.

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I was greated by a really rude student employee at the music services desk; I have to check out lots of recordings for my major, and i don't apprecaite being greeted by a total lack of interest, politeness and an attitude that suggests i am wasting their time --especially since he was sitting there doing his homework and seemed really put out by having to go find the recordings I needed.
Comment from anon on Mar 02 2006

Please know that we take your complaint very seriously--this is not how we expect our student assistants to behave while working. Unfortunately, we're not quite able to tell which desk you mean. Do you mean the Multi-Media Services desk where you check out recordings, or do you mean the Music Center desk where we help you find call numbers for those recordings? Other information which would be helpful is the date and time you were here, as well as the student's name (all our student assistants at the library should be wearing a nametag while working). Knowing these facts will help us in identifying and correcting any problems.

You haven't given us your name or email, but if you'd like to pass along any more information, you may email me directly at [email protected].

Answered by ,

cell phone use is still out of control in the library. people answer them and talk, where ever- whenever. people talk on the so called quiet floors- there really are not any signs to be seen to curtail such behaviors. it is VERY uncomfortable to have ask someone to leave to be quiet. it shouldn't be an issue to begin with. i'm really frustrated.
Comment from anon on Feb 24 2006

The use of cellphones in the library is a continuing issue--see Can't Think, Jan 22 2006, below--and we have no better solution than to ask that students be considerate when using their cellphones.

However, your post has inspired us to order some new "shush" signs for the quiet floors, so hopefully these will help.

Answered by ,

I am appalled by the lack of restroom etiquette being displayed on the main floor. I realize it is a high-traffic area, but there is no excuse for grown women to leave urine on a toilet seat--clean up after yourselves, and for health's sake, please wash your hands!
Comment from anon on Feb 23 2006

It is our goal to have a clean facility; if you notice a situation that needs to be rectified, please let the staff at the Circulation Desk know, and they will contact housekeeping.

Answered by ,

Could you post the floor plans on your website on both ends of each floor of the library and maybe next to the elevator?
Comment from anonymous on Feb 23 2006

We will do that. Thanks for your suggestion.

Answered by ,

What about posting a list of your latest book acquisitions on the library home page or through a link. I think it would most likely be very helpful in finding books that were thought to be previously unavailable. For example a few months ago I went on a tiring search to find a book on Brazillian Architecture, but the library had nothing recent to offer in helping with my research. But recently while browsing thru the art section of the library, I ran across it. It would have been great to have known that it was part of our new collection. So, in the end I think it would be very beneficial to have a list like the current one, but one that goes back for a further period and more extensive to look at what the library has acquired in the last five months, so students can be aware of what's new at the library.
Comment from Pablo on Feb 22 2006

Hi, Pablo, this is a good idea. I'll look into making this happen when I have a chance.

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The library laptops are great! (i'm using one right now, in fact.) Is there any way to get Mozilla Firefox installed on them? It's so much more convenient to do research on, with the tab feature and the built in search engines. Thanks for considering my suggestion.
Comment from internet explorer hater on Feb 22 2006

ITS will be updating programs on public computers and laptops by April. Both Internet Explorer and Firefox will be installed as browsers.

Answered by ,

I think you should have INDesign on all the computers so non "Parkies" can do homework without having to get a Park card or go into the labs in Park that have awkward hours/inconvenient availability. Thanks!
Comment from anonymous (paper submission) on Feb 02 2006

Thank you for your suggestion. According to ITS the College does not have a site license for InDesign. Limited licenses were purchased by Park to support students in their courses. The library computers have the standard lab software suite ITS makes available across campus.

The library will pass your suggestion along to ITS. Hopefully if there is enough demand for this product they will consider making InDesign accessible in more places on campus.

Answered by ,

It's only the first weekend of the semester and working in the library is a big hassle if a person doesn't want to be bothered by talking people and cell phones. If a person doesn�t have his/her own wireless card he/she HAS to work on the on the 1st or 2nd floor or search out one of the 2 other Ethernet cords in the rest of the building. People talk everywhere! Group study is great but could there be any way to be more specific as to where is quiet study and where it is appropriate to talk? Is the idea that one has to have wireless to find some place quiet to study? Along these lines, cell phone use is still way out of hand.
Comment from Can't Think on Jan 22 2006

As a result of your question, we have located 2 additional ports on the 5th floor that ITS will make available shortly. Unfortunately, as part of a previous building renovation, wiring was not installed on the 4th floor. If you are unable to obtain a wireless card for your laptop, there are laptops available at the circ desk which you can check out and bring to the quiet floors.

We're also sorry about the noise, but we have made a decision that we do not want to--and practically, can not--police the library for noise. The 4th and 5th floors are designated quiet zones, and if people are talking loudly there, you may point them to the signs. As for cell phone use, we ask that students be respectful of others--in fact, we had an online discussion on the topic last year, and came up with ground rules for appropriate use.

Answered by ,

What's up with the new copiers?
Comment from need copies on Jan 18 2006

The College had several problems with the previous copy machine vendor and decided to not renew their campus-wide contract. With the exception of the color copier, there are no longer copiers on the campus that accept the copy cards; the color copier is going to be converted to ID Express in the near future. The new copiers on campus accept ID Express. For more information see ID Express. ID Express will also work with the other vending machines in the library. General Services will be installing a black and white copier that accepts coins/currency in the next few weeks.

We apologize for the inconvenience that might have occurred for our users. If you have a previous copy card with funds remaining, you may ask that it be transferred to your ID Express account. Stop by the Circulation Desk and fill out a copy card refund form.

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Without going in to how crazy it is that the Ithaca College library is the only college library I've ever heard of that isn't open 24 hours a day during finals week, it's just plain negligent that finals week hours have the library open AT THE SAME TIME as the first morning final. Students use the library for all sorts of things right up to the last minute--studying, paper writing, not to mention printing out final copies--and for the library to not be open until the final begins is appalling. I had a 7:30 final this morning, at which time a 30 page portfolio was due, and I was up to the wee hours of the morning fine-tuning it to perfection. Imagine my frustration to find that the library that I have used my entire two years at the college to print documents was not even going to open until my final began! And that's not taking into account that the doors were actually opened five minutes late, making me a total of one half hour late . . .
Comment from Gabby on Dec 16 2005

The College does offer a facility for printing 24 hours a day during finals week - the Friends 110 lab is available for this purpose. All of our electronic resources are available 24/7 to on-campus and off-campus users. I apologize for the 5 minute delay in opening this morning - due to the snow storm and hazardous road conditions, the opening staff experienced some difficulty traveling to the campus this morning. The library does offer extended hours during finals week - we will review our finals week schedule for the Spring Semester, taking into consideration the 7:30 am exam start time.

Answered by ,

What is up with the new employees at the multi-media desk? The last three times I've gone to check out a CD or DVD, the employees have been sullen, inattentive, or downright unpleasant! What happened to a)the familiar faces and b) the "Hi" and "Sure" and "you're welcome" and eye contact?
Comment from M on Dec 05 2005

Unfortunately those familiar faces come and go and yes, I miss them too.

I'm sorry to hear about your unpleasant experiences at the desk and the fact that students aren't as peppy as usual. I think all of the staff are feeling the end-of-term pressures and almost half of those students are experiencing the added stress of going abroad or graduating at the end of the semester.

I'll be sure to mention your concern to them and remind myself to bring in some more candy. Goodies seem to raise their spirits for awhile. : )

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I love the idea of the screen names to increase the accessibility of the library. But what i the point of having them if they are only signed on sometimes, when users are working all the time?
Comment from anonymous on Dec 04 2005

Glad to hear you like the idea of this service. This is a fairly new venture for us, and we�re still working out some of the kinks. We are running IM concurrent with our hours of service (with extended hours during finals week!) If you see that we�re not signed on, and it�s during our hours of operation, please feel free to visit us in person or give us a call at 4-3890.

That said, please be aware that during evenings and weekends, there is only one staff member at the reference desk, and if it�s busy here (as it often is this time of year), the students waiting for help at our desk take priority over the questions we may get via phone, email or IM.

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Any update on OPAC access on the fifth floor. You said you hoped to have a terminal in place on the top floor by the end of Fall Break.
Comment from Jon on Nov 30 2005

Jon, our apologies. We planned to get this up by the end of fall break, but other projects (for instance, moving the Library Catalog to a new server) intervened. It's on the to-do list, that's all I can say right now.

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Can we have a grace period for CDs and DVDs?
Comment from Looking for Grace on Nov 04 2005

At this time, there is no grace period for any library material. The multimedia collection is very heavily used, and our shorter loan times for these types of materials reflect a) demand, as well as b) faculty concerns that materials be available for instructional purposes.

However, with a bit of planning on your part, you can essentially give yourself a grace period! As you know, our cds and dvds are not checked out for 24 hours, but rather are due by the library's close on the following day.

That means, if you check a cd out on a Monday morning when we open at 7:30am, you have until the close of the library on Tuesday (which is actually 2:00am on Wednesday) to use that cd-about 40 hours! Of course, this does depend on what our hours are when you check out the material-keep in mind that during normal semester operating hours, we're only open until 8pm on Friday & Saturday.

Library hours

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Where did the couches go that used to be on the main floor?????
Comment from Trinity Bigford on Nov 01 2005

Trinity, we removed the couches to provide more individual seating. Power to the people!

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I would like to suggest that you put a TV with a vcr/dvd in one of the soundproof rooms on the fifth floor. Considering that there is only one TV in the media center where two (only two) can watch a movie at a time. If you put a TV in the sound proof rooms more than 2 people could watch a movie at a time. THANKS!
Comment from Trinity Bigford on Nov 01 2005

Trinity, we do not have facilities in the library for group viewings because that would be considered copyright infringement for most items in our collection. Public performance rights are not included with most purchases and thus the majority of our collection can only be used in face-to-face classroom instruction or for home use. We encourage faculty who assign visual materials to large classes to place the item on reserve for in-house viewing as well as to contact Conference and Events Services and arrange screenings outside of the library.

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How do I find past research thesis written by graduates of IC?
Comment from Ashley on Oct 25 2005

They are in the online catalog. Search terms are honors theses for undergraduate and masters theses for graduate.

Many, but not all, of the masters theses have copies in the general stacks. Honors theses are only in the archives.

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Oh. My. God. NoodleBib is the greatest thing since sliced bread. Will you tell me who implemented it so I can kiss their feet? :D
Comment from Paul Fusco-Gessick on Oct 24 2005

Paul, glad to hear that you are enjoying NoodleBib. Brian Saunders spent a lot of time figuring out NoodleBib and writing the help guides, and Karin Wikoff sets up all our electronic resources, so that's where you would probably begin, foot kissin'-wise.

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I think it would be helpful to have a link to a trace form on the same page as an item that you search for in the catalogue. Is this possible?
Comment from Jordan on Oct 22 2005

Jordan, this is a good idea. We are looking into how we might implement it.

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I think that each library computer should have a device to hold up papers and books for when a person is typing. I think this will reduce strain on the back and neck from constantly looking down while typing.
Comment from anon on Oct 09 2005

This is an interesting idea. We will look into how we could provide this.

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It would be helpful if you had OPAC Access PCs on the 5th floor
Comment from Jon on Oct 05 2005

We agree. We hope to have a terminal in place on the top floor by the end of Fall Break.

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how can i get to my nova account with my own personal laptop?
Comment from wireless? on Oct 04 2005

From IT's Wireless Access Quick Guide (pdf):
The best way to connect to the file servers using a personal laptop is the same method used for accessing the servers from off-campus. It supports WS_FTP for PC computers and Fetch for Macintosh. For more information on using these programs, go to the Quick Guides web site at http://www.ithaca.edu/computing/quick_guides/.

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I am having problems using the wireless network with my Macintosh computer.
Comment from persecuted mac user on Oct 04 2005

We have contacted ITS - There is a known issue with OS X 10.4 Tiger operating system not connecting and with OS X 10.3 dropping the connection. ITS is testing a patch and will let the library know when it will be released publicly. Stay tuned...

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Is it possible to ask for an item which is currently charged? Is there a way to find out who has charged and see if they maybe are done but are in no hurry to return it...
Comment from Diana on Sep 24 2005

You may request an item that is charged to another person provided the item is a book or score. The procedure is referred to as a "recall" and may be done through the library's on-line catalog.

  1. Locate the item you want in the catalog
  2. Click on the Recall icon at the top of the screen
  3. Log-in using your Ithaca College ID number and last name
  4. Click the OK icon on the recall screen
  5. Fill in your Ithaca College ID number again (for security reasons) and any comments
  6. Click on Submit Request

For more information regarding Recalls, click on the Policies -> Circulation Policy link off the Library's Homepage.

Due to Section 4509 of the New York State Civil Practice Law and Rules, the library can not reveal information regarding books that are charged to other persons (unless pursuant to a subpoena or court order).

Recall away!

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Why is the reserve online catalogue always so slow when I attempt to pull something up?
Comment from Meaghen on Sep 06 2005

Slowness of accessing the reserves in the online catalog can result from Internet connection speed, speed of the computer, the amount of traffic on the Internet or at the library catalog site, the size and graphics of the document loading and browser problems.

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You guys are missing Sliding Doors too... it's an odd one, but definitely a good one! :)
Comment from Annie Metzger on Sep 01 2005

By all means, if you think something is missing from our collection, please let us know. Suggestions can be submitted via the Recommend a Purchase form. Click on Request Forms under Contact Us on the Library home page. The form is located under the Other Services heading.

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There used to be shelves on the main floor over by the copiers where you could drop off books and magazines when we were done with them. It was real convenient. What are we supposed to do now?
Comment from anon on Aug 30 2005

In the past, we found that people were inadvertently returning checked-out materials to the shelf unit rather than to the circulation desk. These materials then got reshleved without being checked in, resulting in fines for the borrower. Please return any items to the front desk for reshelving.

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Your DVD collection is missing Schindler's List. An amazing and powerful movie that everyone should see at some point!
Comment from Annie Metzger on Aug 28 2005

I agree that Schindler's List is a must have for our collection. And we do indeed have it - on VHS. The call number is VIDEO 4800.

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What happened to all the couches on the first floor? They were so comfy! I'm distressed to see them disappear.
Comment from The Man on Aug 26 2005

In order to accomodate the increasing number of library users, we added 20% more seating over the summer. The three couches were not in good condition and were not viable candidates for reupholstering. The addition of approximately 125 two-position chairs and lounge chairs throughout the building should mean that everyone has a better chance of finding a seat.

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In the catalog, you have black hawk down as "Black Hawk Dawn" [DT407.4 .B69 1999] . . . people might not be able to find it.
Thanks.
Michael Trotti
Comment from michael trotti on Jul 29 2005

Hi Michael: Thank you very much for pointing out the cataloging error. As catalogers, we have a duty to make sure the online catalog truly reflects the library's collections, but sometimes we make a mistake. Please let me know ([email protected]) if you find any other mistakes, and we�ll correct it ASAP. In the future, we plan to create an online form for reporting cataloging problems.

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I met with Kathy yesterday, the communications librarian, and we were unable to locate the graduate student policy for checking out materials in the library, specifically books. As a graduate student writing a master�s thesis, I find it very restricting that books are only allowed to be checked out for one month. Even if that book is renewed once, that only allows me two months to read a book in its entirety. When I check out a textbook, it means that I have deemed it important for my research. Often, I am trying to jungle reading a few books at the same time, writing, etc., that I find it hard to meet this deadline. I think there should be some special policy in place for graduate students, specifically those writing a thesis throughout the college.
Comment from Adriana Sassano on Jul 27 2005

Thank you for your interest in grad student loan periods. The current circulation policy, located on the Library�s home page under Policies, reads:

Books and scores circulate for one semester and are due on the last day of final exams, unless otherwise noted.

The library switched from a 56 day loan period for grad students to semester loans in the fall of 2003 to allow students to use materials longer. If an item is checked out near the end of a semester it may have a shortened due date. The library is looking at instituting a one-renewal policy this fall to help students with those shorter loan periods. Books may also be brought back for discharge and then checked back out providing there are no outstanding recalls.

Please discuss any questions or concerns with Circulation staff. We will be happy to help you with your needs, and this provides us with feedback to help determine future policy decisions. Thank you.

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How come SOCABS isn't available?
Comment from SK on Jul 05 2005

As of July 1, 2005, we have replaced SocAbs with SocINDEX with full text. SocINDEX has all the content of SocAbs plus more, costs less and has a better interface. Give it a try and let us know how you like it.

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How come "The motorcycle diaries" is checked out and due on the 15th,when other people enjoy only a one-day loan period.
Comment from anon on Jun 08 2005

The primary purpose of the multimedia collection is to support the campus curriculum. So, although students only have a one day loan period for multimedia items, faculty and staff have seven days. This longer loan period allows for research, preparation and classroom use.

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I would really appreciate it if students were allowed the check out media for more than one day, specifically CDs. As a music student, when i check out a CD, I usually do it becuase I need time to study it and analyze it- tasks that take longer one day.
Comment from Adrienne Baker on May 27 2005

Up until our new College Librarian, Lis Chabot, arrived a few years ago, students could only use multimedia materials in the library for a two hour loan period. Mrs. Chabot felt strongly about increasing the accessibiltiy of the collection and so we implemented a three day loan period for students. However, because multimedia materials are such an integral part of classroom instruction, faculty complained as the extended loan period inhibited their access for classroom instruction. Rather than reverting to the in-house policy, the faculty and the library staff agreed upon a one day loan period. With the implementation of digital audio and the hope of purchasing a scheduling module for classroom materials, we may revisit this loan policy in the future. But at this time, I'm sorry to say, an extended loan for multimedia materials to students, it is not a feasible option.

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The staff here at IC has been SO helpful this year as I entered my first year into graduate school. It was hard making the transition from one college library to the next, but the staff was very courteous and willing to show me the ropes. Thank you for this!
Comment from adriana on May 23 2005

Thank you, Adriana. It has been our pleasure! Good luck in your studies.

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I've noticed that many of the DVD's I'd like to get out of the library have yet to be labeled, such as I Heart Huckabees and Motorcycle Diaries. I know that these are new acquisitions and therefore take time to put into the system. Should I expect to be able to borrow them anytime soon, or is this a several week/month-long process? thanks!
Comment from anonymous on May 19 2005

As you mentioned, both titles are recent acquisitions. In fact, Motorcycle Diaries was received the same day you posted your inquiry. There is some processing involved but most titles are accessible within a month of the receive date. Keep in mind for future reference, that new titles usually become available on Fridays so that's always a good day to check the status of those items on your "To View" list.

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I'm going to be in Ithaca for the summer, and I was wondering if there might be a way to rent a laptop for the summer (three months or so) for a certain amount of money. I am going to look at some stores in town to ask about leasing or renting a laptop (online, leases were going for about $30 per month), but if the library were willing, it would be much easier. It might be too complicated to bother with since I�d need the battery to charge it, and the system would need to be changed so that files saved to the laptop would not be lost after shutting it down (I�m not too knowledgeable about computers, but it seems like it would be kind of simple.) It also might be a good way for the library to make some extra money.
Comment from Jackie on May 10 2005

We're sorry, Jackie. We maintain laptops for use by Ithaca College employees and students for a 3-hour loan period in the library. . Please see our policy for more information (http://www.ithaca.edu/library/about/laptop_policy.php). The library has desktop computers available as well as for use by the Ithaca College community.

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It would be beneficial for there to be a space where multiple students could watch multimedia materials that are on reserve. This is usually a class that needs these materials, and it can be a problem when only two people maximum are able to view the material at a time, and there is only one copy.
Comment from Alexis on May 02 2005

Unfortunately, the library doesn't have the resources to allow group viewings. We encourage faculty who assign viewings during a limited time period or to large groups to schedule showings outside of the library. Otherwise, it takes some planning on the behalf of the students. Some things for you to remember: you should never wait till the last minute, reserves are often available during the early morning and late evening hours and you can always check the catalog to see if the item is available before heading to the library.

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I don't think that it is fair that students can only be fined a maximum of 10$ when they have the item out for more than 10 days. The item is their responsibility and they should have to pay a full fine including 1$ for every day after the item goes into lost status.
Comment from anonymous on Apr 29 2005

Thank you for the opportunity to discuss overdue library materials. Students are fined $1.00 a day, up to a maximum of $10.00 for overdue books/scores. After fourteen days, the item goes to a �Lost� status, which means the student is then charged the replacement cost of the item. Charging the replacement cost, instead of increasing overdue fines, might make more sense in terms of getting the item replaced, or returned, sooner rather than later. It is also important to note that items which are checked out and needed by another patron, can be recalled through the Library web site.

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What's with all the new signs? I think that the two returns sign within a couple of feet are a bit much. And the sign about all the laptops being checked out - is it too hard to tell someone that they aren't available? Isn't that the job of the students working the desk? I guess those students just don't want to be bothered.
Comment from anonymous on Apr 28 2005

Thank you for your question. The end of the semester is typically a very busy time at the Circulation Desk due to the number of books being returned, and the many questions in general. The �Returns� signs you see are to help patrons return items to the proper location. Past experience has shown that books sometimes get returned to a shelf or book truck, which may result in unnecessary fines later on.

The laptop sign is to alert students that laptops are not available at certain times of the day, to hopefully avoid having them wait in line. Both the �returns� and �laptop� signs are temporary during this busy time of the semester.

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we should have a coffee vending machine in the library like the one they have in muller center! the fact that we're obligated to go up to bj's in the middle of the night to get coffee is so frustrating!
Comment from kumpir on Apr 23 2005

Kumpir, I feel your pain! I, too, personally love coffee, but a coffee vending machine is not in the cards. (Please see my last devastatingly flippant reply to this question, below, Feb 6.)

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I think it is necessary to have the means to extend videos/dvds etc. online... given that IC only allows one to keep them (students) for one day... this would be really helpful...for one day is not always enough
Comment from kosala kumara on Apr 17 2005

Online renewal is currently not an option for multimedia materials are many of the items are needed for classroom instruction. Classroom Use Holds do not display in the web catalog and the library staff must physically handle the item before it can be checked out again. In the future, we hope for an enhancement to the system which allows us to place these holds in the system and at that time, we can address the the issue of online renewals.

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Can the library obtain more computers connected to printers?
Comment from [suggestion made to physical suggestion box] on Apr 13 2005

Thank you for your question. There might be other options when looking for a computer. Room 319 located on the 3rd floor of Gannett (in the Library), has computers with printing capabilities. Also, there are 18 laptops available for checkout at the Circulation/Reserves Desk, which also access library printers.

There are other computer lab locations on campus which have a variety of software for word processing, spreadsheets, database management, presentations, desktop publishing, conferencing, email, and browsing the Web. Their locations are: Friends FR110, Health Sciences HS102, Health Sciences HS104, Health Sciences HS105, Smiddy SM113, Williams WM203, Williams WM210, Williams WM303, Williams WM309, Williams WM313, Williams WM314, Williams WM319, Williams WM32, Whalen WH2103, West Tower

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how come no one tickets the able-bodied students who park in the handicap spaces behind the library?
Comment from irked on Apr 12 2005

We have forwarded your comment to the Office of Parking Services.

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We should get a snack bar
Comment from butterfingerEater on Apr 11 2005

There is continuing interest in the creation of a cafe/snack bar in the library. The availability of vending machines and/or a cafe was the top request in our student survey last year. Due to space limitations, we are only able to provide vending machines at this time. As space becomes available in the future, our user requests will receive full consideration.

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What happened to all of the science and technology periodicals? There used to be Science magazine, Discover, PC magazine and Computer. There is an issue of Computer magazine, but its from December of 2004. Did these magazines move or are we just not getting them anymore? And, if we don't get them anymore, bring 'em back!
Comment from I like science on Apr 07 2005

Start with our "Full-Text Journals" page to find what access we offer to any journal: Full-Text Journals

Here you'll find listings and links to all the access points for journals to which we subscribe.

Science: http://www.sciencemag.org/
Discover: 2nd flr, popular periodicals, Q1 .D57; also ProQuest, Biography Resource Center, InfoTrac OneFile
PC Magazine: Academic Search Premier, Business Source Premier, Masterfile Select, InfoTrac OneFile, ProQuest Research Library and LexisNexis Academic
Computer: Not currently received, but we are reviewing the possibilities.

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can i request that the library purchase a movie or book? if so, how would i go about doing this?
Comment from annie on Mar 28 2005

You sure can: Go to quick links > recommend purchases, or go directly to Recommend a Purchase.

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Why won't y'all give me a job?
Comment from I Need Money on Mar 21 2005

We shall be posting upcoming job vacancies in the library around April 8 on the Student Jobs page.

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Can something be done about the text size or resolution on the laptops? Everything's so tiny, and it kills my eyes! Maybe the person who oversees these things has incredible vision, but I don't...
Comment from Likes large friendly text on Mar 17 2005

Thanks for bringing this to my attention. The laptop display settings will be changed to make the screen items easier to read.

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Part I. [We've divided your question into three parts.] How is it possible that some of the scores are checked out until February 2006?
Comment from miranda on Mar 02 2005

The scores with a February 2006 are checked out to our Bindery Department which makes repairs to the covers and pages of items already in our collection as well as prepares new items with soft bound covers for circulation. When an item is checked out a Library Department for processing it is due one year from the date it was charged. We have recently changed that loan period to reflect the borrowing privileges of our patrons so we can better track these items and make sure they don't sit in any department for too long. If you need one of these score, please contact the Music Reference desk as they can probably make the item that you need a priority.

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I think it is a good idea to suscribe to more "popular" magazines; It would be pleasing to read something else other than a textbook.
Comment from anonymous on Feb 27 2005

Thank you for your interest in our collection. Recognizing that our users use the library for various reasons, we maintain print subscriptions to several popular journals for leisure reading. The popular collection includes magazines covering current news, the media, popular music, sports, literary reviews, and fashion. We welcome your suggestions for additional titles - you can recommend a purchase by completing the appropriate form under "Quick Links" on the library's webpage. (Or click here: Recommend a Purchase.)

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I've ordered several ILL documents and when I've recieved them I get 3or 4 copies of the front page and 2 copies of each additional page thereafter. I have to select which start page to do print from and then select odd or even pages as they are different page layouts, and then select print duplex. I don't mind taking the time to do this to align with sustainability practices, but unfortunately not everyone on campus is computer savvy enough to figure this out. Duplex printing is great, but when you're printing double the quantity, it's self defeating.
Comment from papersaver on Feb 24 2005

Thank you for notifying us about this. We upgraded the interlibrary loan document delivery software in January so that articles are now stored on a server instead of being sent as an e-mail attachment. The software developer was aware of some bugs related to document delivery and a "patch" is being installed on 2/25/05. If you continue to receive duplicate pages after this date, please let us know by calling the interlibrary loan department at 274-3891, or send e-mail to [email protected].

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Why is the library so messy all the time? There are books/magazines etclying all over the tables, which students use. Why cant library student workers clear this constantly?
Comment from anonymous on Feb 09 2005

You are very observant, our library is being used more than ever. Additional hours, broader services, wireless access all contribute to our "growing pains." We know it can be disconcerting for you to see library materials lying around all the time.

Ah, but consider, we in the library like to see mess. (In moderation, of course.) We know then that people do indeed use the material. Or more plainly, we feel we are successful in providing what our users want and can use. We try to record usage of certain types of library materials, which in turn assists us with the constant development of our large collections.

I thank you for your concern about the appearance of the library, and would like to meet and speak with you in person if you are agreeable. Please feel free to contact me: [email protected].

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why cant the library have a coffee/tea wending machine?
Comment from anonymous on Feb 06 2005

The short answer is, Yuck. (Have you ever drunk coffee from a vending machine?) You're better off going over to the Campus Center, or one of the other spots on campus that serves piping hot coffee.

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How is the cost of fines and fees established? Do you find them excessive?
Comment from anonymous on Feb 03 2005

The library's primary goal in setting and charging fines and fees is to encourage users to return materials in a timely manner and facilitate access to these materials. The fee charged to replace a lost item is equal to the cost of purchasing a replacement copy. Fines are charged on a per item basis. Students receive a semester-long borrowing period for each book they check out, with a guarantee that they will have the book for one month. After the one month period, the library will recall the item if another user has requested this material. The user then has one week in which to return the item without being charged a fine. Items become overdue when they have not been returned at the end of the semester - the fine for overdue books is $1 per day, per item, with a maximum fine of $10 per item. If a patron has not returned an item within 14 days of the due date, the item status changes to "Lost" and the patron is sent a bill for the actual replacement cost of the item. Circulating multimedia is due by closing time the day after the item is checked out. The overdue charge for this category of multimedia is $1 per day. Materials on Reserve and in the Core Multimedia Collection have a $1 per hour charge (recently reduced from $5 per hour) in order to encourage their timely use and availability for course-related use. Our fine and fee system is in line with the practices of most academic libraries. In some cases, our fines and fees are lower, as most libraries charge a processing fee (in addition to the replacement fee) to reorder lost materials.

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is eating and drinking permitted in the library?
Comment from anonymous on Jan 30 2005

Yes. Eat, drink and be merry! But no food deliveries. Also, please clean up after yourself, recycle your recyclables, and don't forget to floss. And I was kidding about being merry--you should be studying. Exams are in a few short months.

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What exactly takes place when an incoming DVD is in the "acquisitions/special formats" phase of entering the lovely library collection? How long does it usually take to get a DVD check-out-able? Sex in the City, Season 6 part 1 ended on a cliff-hanger, and I'm so excited you already have the second part - but when can I see it?! Thanks!
Comment from Miranda on Jan 30 2005

Before a DVD can be checked out, the Acquisition staff must build the bibliographic record which includes the description, credits and subject headings. This information allows you to search for the item in the catalog. The item is then delivered to Multi-Media Services where I assign a call number and physically process the item for security and identification purposes. This process usually takes only a few hours for each item, but we are dealing with multiple new titles on a weekly basis. Also, at the beginning of each semester, we must prioritize the items that are needed for classroom use and reserve. It is safe to assume that newly received items may take up to a month to process. The good news is that I received Sex and the City: Season Six, Part II and it is now available!

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Can you take the Sopranos DVDs back out of the Core Collection?
Comment from anonymous on Jan 25 2005

No, I�m sorry but due to the popularity of the DVD series and the requests to use it for classroom screenings, The Sopranos will remain in the Core Collection. The primary function of Multi-Media Services has been to support faculty curriculum, so when students were granted a one day loan period for multimedia materials, it became necessary to create the Core Collection due to the popularity of such materials. The collection is reviewed annually, and as curriculums change, items will be added and removed. Of course, you are always welcome to watch any Core item here at the library in the viewing stations on the 3rd floor.

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Maybe you could think about putting the Mozilla browser on the laptops. It's irritating to have to close popups with a touch mouse. Plus, it's just a better browser.
Comment from Paul Fusco-Gessick on Jan 21 2005

The "images" on the PCs are managed by ITS, and the desktops were imaged separately from the laptops, with the result that the desktops have Firefox, while the laptops don't.

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The new "Research by subject" function is so cool! Thanks for adding it to the library website.
Comment from anonymous on Jan 17 2005

Why, thank you so much!

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Why won't it let me renew a book online? it keeps saying not renewed
Comment from Robin Betzhold on Dec 18 2004

Because we have gone to semester-long loan periods for books, renewals are not permitted for Undergrad/Grad students. Patrons may bring the materials back to the library and check them out again as long as there are no outstanding recall requests. However, all materials must be returned to the library to request an additional loan period.

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you didn't post my question or answer to my question last week...
Comment from anonymous on Dec 15 2004

Although I have no way of knowing (Mr. or Ms. Anonymous) what your specific question was, it is nonetheless a good question. There have been a few questions that we haven't answered here because: a) We have already answered a similar question, b) We have no good answer right now, but might have one soon, or c) The question was not appropriate for Talk Back, or else was unanswerable in this forum. If you submit your question again, and it does not match a, b, or c, we shall definitely try to respond.

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I am an alum and would like to continue to have access to the Library's databases and electronic resources.
Comment from anonymous on Dec 14 2004

From our public policy page (http://www.ithaca.edu/library/about/public_policy.php): "Due to licensing agreements, the Ithaca College Library must limit access to electronic resources, including databases, electronic journal services, and productivity software to Ithaca College faculty, students, and staff. Visitors may use a designated computer, available on the main floor of the library, to access the library�s online catalog."

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[We think the library closes too early on the weekend before final exams.]
Comment from Brian, Ali, Billy [questions merged] on Dec 13 2004

When the library permanently extended its operating hours beginning with the 2004 Spring Semester, the new schedule included the hours that we previously added for exam periods. We inadvertently forgot about the Friday and Saturday preceding exams - we will schedule extended hours during the weekend preceding exams in Spring 2005. We are sorry for the inconvenience students experienced this semester.

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could there possibly be a tutorial on how to use the online resources such as journal database? I'm having such a hard time finding relevant information.
Comment from j on Dec 12 2004

We are working on new ways to help you complete your research, including a new Research by Subject feature that will be available at the beginning of next term. Don't forget that the librarians at the Reference Desk will gladly help you.

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thanks for having free coffee next week
Comment from anonymous on Dec 10 2004

You are very welcome.

Answered by ,

Everytime you try to go to the Ithaca College Print Holdings for full text of Academic Journals, [an error message appears]. When will this be fixed?
Comment from Lauren on Dec 08 2004

Thanks for pointing this out, Lauren. We are looking into the problem and it should be fixed shortly

Answered by ,

My suggestions is: Put SPSS on all computers or at least more of them and indicate which computers have it please! THANK YOU!!! My suggestion would benefit: all Psychology students and anyone else taking statistics classes.
Comment from anonymous on Dec 08 2004

The computers in the library provide access to the College's standard suite of production software including Microsoft Office, Internet Explorer, Dreamweaver, Photoshop Elements, Telnet, FTP, Acrobat Reader, and virus protection software. Licensing and contracts for other specific software applications in campus labs are managed by ITS and individual academic programs. ITS maintains a list of this software at: http://www.ithaca.edu/computing/labs/apps.html

Answered by ,

Where'd the 3 hole punch go?! Friends computer lab has a really nice one - but it stinks to have to walk there to 3-hole punch anything. Lets get a nice one for the library!
Comment from Eric Losey on Dec 08 2004

The 3 hole punch eventually wore out and broke. We do not have another to replace it with at this time. If you need something 3 hole punched, please ask for assistance at the Circulation Desk and we will do our best to accommodate you.

Answered by ,

I feel that the library can no longer sustain the amount of students at ithaca college, is something being done to maximize space for sudents. I see classrooms in the library that can be used as additional study space.
Comment from anonymous on Dec 08 2004

Yes, we know that space is an issue. The challenge for us is to accomodate a multiplicity of uses: Quiet study space, group work space, library instruction, staff offices, and of course the book stacks. There are no plans to expand the building at this point.

Answered by ,

Was there ever a notice posted that the library was going to almost all zip drives? I came here needing to print something from home (where I'm not hooked up to the internet) and can't even open my file on the computer I'm at. It would have been nice to have known that in advance.
Comment from Frustrated on Dec 08 2004

Many of the public machines got replaced in the summer as part of the College's "Technology Renewal" program. At this time, new machines were equipped with Zip drives. There should still be 24 machines with floppy drives, but these too shall go the go the way of all [tech].

Answered by ,

Is there anyway to request certain movies/books for the library to purchase in an online format?
Comment from Zach on Dec 07 2004

Yes, select "Recommend Purchases" from the Quick Links dropdown on the main page, or else go to http://www.ithaca.edu/library/forms/purchaserequest.php. Okay, it is a bit hard to find.

Answered by ,

Would it be possible to extend Friday & Saturday library hours 2 weeks before exams? It's sad because there is no place on campus to study.
Comment from anonymous on Dec 07 2004

Thank you for your suggestion, and we will consider this for next semester.

Answered by ,

why is it not possible to renew multi-media material online..?
Comment from Kosala Kumara on Dec 06 2004

Many of the multimedia materials are needed as classroom curriculum materials and thus these items have a short loan period and are not renewable online. Patrons may bring the materials back to the library and check it out again as long as there are no outstanding requests. Please note the renewal policy of multimedia items is actually no different for students than that of the general collection. There are no renewals for books and scores either. All materials must be returned to the library to request an extended loan period.

Answered by ,

I think the Library catalog search engine for Multi-media needs to be enahanced. Searching for films, movies, and music is not good. Major flaw in the library system.
Comment from Jon Redeker on Dec 04 2004

We agree that the search for multi-media is not as good as it should be. We have added a browsable list of DVDs (http://www.ithacalibrary.com/about/dvds.php) to help, and are working on other improvements.

Answered by ,

I don't think anyone knows what "duplex" printing on that slip of paper of upcoming events is.. it sounds like everything will print twice.
Comment from elizabeth on Dec 03 2004

Duplex printing means double-sided printing. This is intended to save on paper.

Answered by ,

this talk back thing is awesome.
Comment from anonymous on Nov 18 2004

You are too kind!

Answered by ,

would it be possible to get mozilla firefox installed on the computers here in the library? i think that many people perfer it to internet explorer because of it better security and integrated search functionality. i know that several of the computer labs
Comment from alex on Nov 17 2004

I agree: Firefox rules. However, Campus IT decides what programs are "ghosted" on the public terminals. You could try bending their ears . . . .

Answered by ,

The batteries on the laptop computers students are able to use seem old and run out quickly. Is there any thought to order new batteries for these computers?
Comment from anonymous on Nov 16 2004

We have discovered that laptop batteries have a limited life. We will be experimenting with draining the batteries over the Christmas break to see if this adds to their functioning. We have also ordered new batteries (as many as we can afford) as replacem

Answered by ,

The noise level in this library is ridiculous. The top two floors are supposed to be "quiet study floors," which they generally are - but the computers and listening stations are on floors where the noise level is unbearable at times. It is next to imposs
Comment from anonymous on Nov 15 2004

We hope that the extension of wireless accessibility to personal laptops (next semester) will distribute some of the group work throughout the building. The Class of 2005 Gift will also add three collaborative study spaces in the library. The listening st

Answered by ,

I think that the library needs more desktop computers for the use of the students. I have come in here several times, and had to wait, or hike to somewhere else to use a computer because all of the few here are taken. I mean, my high school had more compu
Comment from anonymous on Nov 14 2004

At this time there are no available funds to purchase additional computers. With the availability of wireless access for personal laptops next semester, we may experience a reduction in the use of dedicated desktop and library laptops.

Answered by ,

I noticed a lot of waster paper because of laser access. The labs now have duplex printing for double sided prints. Perhaps this should be promoted in the library as well.
Comment from anonymous on Nov 12 2004

We agree - next semester the library will institute duplex printing and eliminate banner pages with each print job (with the main floor public printers) in order to reduce the use of paper and control our costs.

Answered by ,

When will I be able to use my personal wireless laptop in the library?
Comment from anonymous on Nov 11 2004

The rollout of this service is scheduled for January, 2005. Hooray!

Answered by ,

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The wireless connection isn't working for me in the library.

As of December 2014, the number of wireless access points in the Library has been tripled. Anecdotal evidence shows a vast improvement in wireless connectivity. If you continue to experience problems, please report them the ITS Help Desk using the Wireless Problems form.

Answered by Lisabeth Chabot

Does the library have a collection of all the textbooks that are used for courses?

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour

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